Murad Omdömen 

Beware that Murad's order cancellation policy is horrible. I originally set up auto-fulfillment on my first order using the maximum 3-month fulfillment period. After three months, I received a reorder email time marked 12:19am (when I was asleep). I did not need a refill (and this stuff is expensive) and contacted the company as soon as it opened for business the next day (6am CA time). I was informed that Murad does not cancel orders (regardless of order timing/shipping status and I would have to pay to return it when received. Respectable, customer service oriented companies allow for cancellations when promptly contacted.

I will now pay to return the products and delete my account immediately after the return refund is processed.

I’ve been using Murad Environmental Shield moisturizer for 15 yrs. I have sensitive skin, and can’t take anything with perfume smell. My skin has been doing really good. As I’ve aged I have included their Hydration products, serum, night gel and spray . Don’t have any complaints. As for customer service, products not received, called and they resend my products, no question asked. Remember a little goes a long way!

I have sensitive skin and have been to my clinic twice now for a facial and 1st time huge reaction and 2nd time she accidentally used the toner and same thing - be careful

The terrible reviews are right!

How can such ridiculously expensive products can have the worst service ever?!

One of my products was missing, and an spf I order was leaked in product. They said I should dispute with my bank! When I asked why should I involve my bank in this issue which is murads fault the agent transferred me to her... so called supervisor who was ridiculously bad, rude, and dumb... she just wanted to get rid of the chat and said she would not change her opinion... ok so now her opinion is whats matters and not policies... so this lame company goes by opinions... that's why they are terrible.

I've never seen such an unethical and careless company. They will ship you old or returned products that are unpacked and unsealed. Bad business. Do Not Buy From Them If You Care About Your Health and Skin

Producten zijn goed echter de klantenservice, welke klantenservice?
Wanneer je contact zoekt wordt er niet gereageerd.
Ik heb een herhaaldelijke mail verstuurd met het verzoek een reactie te geven, echter zonder resultaat. Alsof je niet bestaat.

I’ve liked the murad vitamin oil, and have purchased it many times….no more. The product is fine, but the price is prohibitive, and the bottle is smaller. How does the company reduce the size of the product, while simultaneously go up on the price? I’ll find another vitamin oil. Done with Murad.

I enjoy the products, however I will not purchase from them again or support their business. Customer service is terrible. Canceled all subscriptions due to moving to a new state. Well somehow 1 remained, when I went in to stop it, it was being processed. Try to contact to cancel unable to get through, sent email. Finally was able to get through told to let as it was in the box. They refuse to cancel to redirect shipment. Was able to get call Ups, and refuse shipment.

Murad the shipment was refused and they failed to give me a credit

This was terrible service. The reason to why Sylvie say she couldn’t not resolve my concerns is incoherent. It went from saving the planet, by not sending the product. To “once an order is confirmed, we are unable to make alterations, and therefore, we cannot honour the inclusion of the gift in this instance”. It’s inconceivable that they do not have the ability to change orders. They further went on to say. “ We apologize for any confusion regarding the free gift” there was confusion on my part but still didn’t honour the gift. . I made a mistake by not putting the gift code in as I thought it was automatically added. However they want honour the gift, to which I was entitled to, “ have read trust pilot reviews and can honestly say I wish I had read these before purchasing.

Murad products are excellent, but returning a product purchased online is time consuming, complicated and frustrating.

Like the product however customer service not good, trying to return a faulty item is hard work-can't get product out after 2 uses, won't purchase again

I was given some Murad anti age skin defense cream by a friend, and was delighted at first. However I find it impossible to use, as the cream just will not come out of the container! I tried cutting the lid but it still doesn't work. For this reason alone I would not recommend it and would not buy it. Life is hard enough as it is!

Still waiting for item . Have emailed them several times as cannot get them via telephone .assured me refund was being
done and still no refund or item . I bought this direct from them and still nothing ... ??

Spent £82 on the Retinol Youth Serum and the pump is broken so it is useless
Cannot get through to customer services. Don’t waste your money on these products!

customer service is intolerable pigi doesn’t match their products
9 years using it never buy again

I received my order very quickly and absolutely enjoyed their oil-free water gel. Already emptied 3 bottles. haha

Dont want to comment on their product, but Murad customer service is awfulllllll! First of all, their customer service phone is not a free number! Secondly, their customer service is useless, basically worst than a robot bot. Robot bot knows the procedure, their customer serice havent been trained at all! I want to know how can I pass my complaint to Murad HQs??

Really poor customer service. Purchased a moisturiser which pilled, was sticky on texture and drying. Murad acknowledged that this batch had a ‘texture issue’ but would only replace once I had returned my original product to MURAD FREEPOST. Post office won’t accept this as an address and despite providing proof of purchase murad are still
Insisting I return it via post for a replacement.
Their communication is unhelpful and rude and quick to lay blame with the customer and deflect/ minimise the issue .Definitely wouldn’t purchase from them again.

I only use Murad skin products as I find them far superior to any others I’ve tried so well worth the investment. Despite the reviews on here I have always had excellent customer services and timely deliveries (to the uk)