Great customer service; looking forward to product improvements
I worked with Monica on an issue of overpurchasing a subscription tier without me realizing it - she was super responsive, empathetic, and quick to tackle the problem, and act on a solution. She assured me every step of the way. The problem was resolved in under 30 minutes!
As a small business of one person, I loved using the product feature of creating content and tweaking the content text. However, I wish that there was a feature to organize my chosen created content into customizable folders (e.g., folder 1 = content A) instead of having a static, uncustomizable folder of created entries. The content created also did not follow through with my branding, and it took me 3x as long to tell the MunchStudio prompt (and brand settings) to copy my branding (and it was still off the mark) as it did to use another AI to create content that plugs into my existing brand templates. I wish there was a way to integrate this part with Canva's editing software.
Overall, the customer service was excellent, and I am looking forward to when the product improves its branding and organization features! I would definitely come back to using the product once these two are addressed.








