Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Företagsinformation
Skrivet av företaget
Founded in 1989, we're a family run business - spanning three generations - who focus on traditional values and aim for nothing but exceptional service. In the past 30 years, we have successfully established an impressive reputation within the building industry as the South's leading timber staircase manufacturer. We pride ourselves on our elite industry knowledge and experienced joinery, creating a premium product every time.
Kontaktuppgifter
Unit 30 Moorside Road, SO23 7RX, Winchester, Storbritannien
- 01962712299
- web-enq@multiturn.co.uk
- multiturn.co.uk
3,7
Medel
4 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service experience…
We’ve had an excellent experience working with Multi Turn Stairs.
From start to finish, their processes are extremely well organised and professional. Communication is clear, timely, and proactive at every stage, which makes coordination straightforward and stress-free. Their team clearly understands the importance of detail, accuracy, and programme — something that is absolutely critical on live construction projects.
Customer service is genuinely first-class. Queries are dealt with quickly, issues are resolved sensibly, and you always feel supported rather than passed from person to person. It’s refreshing to work with a company that combines strong technical capability with such a high standard of service.
A reliable, well-run business with excellent systems and a great team behind them. We would happily recommend Multi Turn Stairs and look forward to continuing to work with them.
Thanks from Probuild360
14 oktober 2025
Omdöme utan inbjudan
Not nice to deal with
Delivery was late. No info or apology. Luckily some helpful electricians unloaded for me as I have spinal arthritis. Driver ignored my request to reverse in, broke the trench boards and then threw some pieces of my staircase (rolling about the lorry floor) out of the curtain side lorry onto the building site floor. He said it didn't matter as it all gets sanded. £7.5k for that!
I complained but they said it was all my fault as I should have refused a late delivery. Quality wasn't as I'd hoped. Wish I'd never heard of them.
30 september 2024
Omdöme utan inbjudan
Not a very good experience
Not a very good experience
Stairs arrived but delivery driver was on his own. ( it is expected onsite labour is available to help the driver unload but they don’t tell you this ) Luckily I was able to help him but I honestly didn’t expect that I was to be required to help unload the van.
My fitter arrived the day after to start. One major error, which we did raise with them, was the string on the bottom flight was bowed. It meant when fitting the newel, the newel was out of plum quite considerably. We also found the groves in the newels were engineered too small to fit the half landing. All this had to be rectified on site by my Carpenter which was disappointing.
I was also disappointed to see how badly some areas had been primed. The larger (easier) areas seemed to have a suitable coating but all the fiddly smaller areas had very little primer. The finish was also very rough. We spent a considerable amount of time sanding and re applying primer which I did not expect to be doing.
I’d like to have thought these things wouldn’t have passed their quality checks before delivery. I did email Multiturn once the stairs had been finished and they did reimburse me £400 but I wasn’t very happy with the way they chose to handle my concerns.
Luckily, I had a very skill full Carpenter with an extreme attention to detail who saved the day.
10 september 2024
Omdöme utan inbjudan
Svar från Multi-Turn
Hello Ian, we’re sorry you encountered a non-typical Multi-Turn experience. Customer experience is important to us at Multi-Turn and we are sorry we didn’t meet your expectations this time. I understand our team have been in touch with you regarding this. We appreciate your time and the detail you've given us, so we could fully understand the issue.
We’ve taken action that means that the issues you experienced will not happen again. We understand that you are now happy with your fitted stairs.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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