Metropolitan School of Business and Management Omdömen 8

It has been a wonderful enriching journey! Dedicated and friendly staff! Will definitely recommend to others and will another course shortly.

I went through a Business course, with MSBM where the materials and feedback I got was great. I was able to receive a certificate with their school

After several attempts of contact, I haven’t received my certificate please get back to my email

I'm responding to MSBM's Oct 15, 2025 response on my previous review as they are inaccurate, omits several critical facts and misrepresents the core issue.

My complaint has never been about the validity of the OTHM Level 7 Diploma itself. The issue is that MSBM marketed and sold a programme to me in January 2023 as a Level 7 Diploma leading to an MBA top-up with specific partner universities, including Anglia Ruskin University, which I chose. I also switched from an MA HR to an MBA, specifically because they told me that Anglia Ruskin offered the MBA pathway but alas, it turns out, they no longer had a Partnership with Anglia Ruskin, yet kept marketing it.

Your own team later admitted in writing that Anglia Ruskin had been communicated to me “in error,” despite the university appearing on your website at the time I enrolled, and up until 2024 - Why was the school still advertised two years after discontinuation?

Several inconsistencies occurred throughout my programme:

• I completed my Level 7 assignments in November 2023, yet MSBM did not appear to know this until I reached out in January 2024.
• Even after completion, I continued receiving emails asking me to start or attend lectures for the diploma again, which I had already finished - a clear administrative gap.
• I was only registered with OTHM in February 2024, months after completing the coursework, because of this inefficiency.
• Your own General Manager Ms Peace, acknowledged during a call that my case had “dropped through the cracks”

There was also significant confusion regarding my student advisor Salewa. I was initially told that Ms Salewa was on leave, which left me waiting for weeks without guidance on the next stage of the programme. I later discovered through LinkedIn that she had in fact left MSBM.

When I sought clarity on the MBA progression, I was told Anglia Ruskin was no longer available and was offered alternatives including University of Gloucestershire and University of Buckingham. In the interest of resolving the situation amicably, I agreed to proceed with the University of Gloucestershire option. This offer was later withdrawn.

Keep in mind that earlier, MSBM sent me an “unconditional offer letter for Gloucestershire ” that I had never previously received (when I sought clarity on timelines of my study). The start date on that letter predates the conditional offer that was actually sent to me, which was very strange. When I asked them to provide the original email showing the unconditional offer (since they claimed they sent it the year before), they were unable to do so, and then blamed it on Ms Salewa, for not sending it.

Your response also states that I was expelled due to my communications, but also said you're willing to provide academic references for me, which contradicts the claim of serious misconduct. Why would you offer me references if my conduct was severe enough to justify expulsion? This expulsion appears to be a defensive move to subdue me to silence, because I was pushing for fair treatment & clarity.

In addition, I was contacted again afterwards and multiple times (including on whatsapp & emails) by MSBM staff encouraging me to enrol in the same MBA top-up programme that had supposedly been withdrawn - this you later claimed was done in error (one of many other inefficiencies).

During discussions with your management, I was also told that there were concerns I might “cause problems” with partner universities, despite the fact that I never contacted these partners nor OTHM, and my enquiries were simply attempts to understand why the MBA pathway that had been marketed to me was no longer available and what the path forward was.

Finally, your response refers to a “Study Contract” and certain terms. I was NEVER provided with or asked to sign such a contract during my programme, nor was I issued an unconditional offer letter prior, outlining the terms you now rely on.

The programme was invoiced and sold to me as a Level 7 Diploma + MBA pathway, yet after completing the diploma stage, the MBA progression was withdrawn and replaced with a weird partial refund calculation based on terms/exchange rates that were never disclosed at enrolment. Till this day, you still have my money and you need to pay me what is due and fair!

Here are my overall concerns, for every reader to judge fairly and consider if they can trust an organization that does the following:
- Misrepresentation: Advertising universities not actually available.
- Unfair contract terms: Terms added or changed after payment.
- Delayed enrolment and provision of certificate
-Failure to deliver service: MBA pathway not honored.
-Causes financial loss due to cancellation/unjustified expulsion
-Multiple inefficiencies and lack of transparency in communication

I had a wonderful experience studying at the Metropolitan School of Business and Management. The online platform is user-friendly, and the course content is both engaging and relevant to modern business challenges. The flexibility of studying at my own pace was a huge advantage. The program helped me develop valuable management and leadership skills that I could immediately apply in my professional life. Overall, MSBM delivers strong value for money and a truly international learning experience.

UPDATE:
20/10/25

Assuming what you are saying is right…
Could you please explain why on your portal there’s a fac-simile of a certificate with your logo and the accreditation boards that is supposed to prove the completion of a course of a student and why I did not receive this certificate upon completion?
2. why did nobody contact me upon completion and I had to chase after you to know how next to proceed just to find out that the course I paid in full for was no longer existing.
3. Why is it that if you claim you sent reminders you did not inform me that the corse I paid for was no longer available?
4. Why is it that if you claim you owe me just 360£ pounds since June 2024 you haven’t been able to refund me back my money?

You are claiming that with 7k€, I paid for recorded lessons and I now need to pay to get a certificate whiles you already changed me for that ? and you also claim not to refund the top us you failed to provide? And this is not a SCAM????
Let me guess… you plan to let me more time pass by so that you can come and tell me that it’s been over 2 years so subtracting xyz you now owe me nothing? Right?
I am honestly disgusted!
Please continue with the honesty and transparency and reply each and every question above. Everybody wasn’t to know!

Thank you!

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I deeply regret enrolling in the Risk Management program at MSBM. They are extremely persuasive during the enrollment phase, but once they have your money, the communication and professionalism completely fall apart.

I paid the full amount (€7,000) with the understanding that I would receive a Level 7 diploma and later complete a top-up Master's with a partner university. However, I was never informed that the university they were supposedly partnered with was no longer in collaboration with them. As a result, the top-up did not happen.

I have been left with no diploma, no top-up degree, and no refund. Reaching them has become impossible – they have essentially vanished into thin air.

This experience has been emotionally and financially devastating. I am posting this review to warn others: DO NOT trust MSBM. It’s one of the biggest scams I’ve ever encountered.

I recently completed the "Consumer Behaviour & Hotel Marketing" course offered by the Metropolitan School of Business and Management. The course was superbly structured with materials that were both thorough and relevant. The user-friendly platform made the learning experience smooth and enjoyable. I highly recommend the Metropolitan School of Business and Management to anyone seeking to deepen their understanding of consumer behavior and hotel marketing.