Great service from Mrs Muscle, from my 1st enquiry to my job being completed. On time, friendly, professional & a great job done, I highly recommend them 10/10
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Det här tycker kunderna
The late occupier of our property was living in squalor. We were very fortunately to find Mrs Muscle who was able to provide a full forensic and vacate clean. They stuck to their time lines and the re... Se mer
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I reached out to Mrs Muscle Cleaning due to having had neck surgery, and was feeling overwhelmed by the state of the home. Being immobile for 6 weeks the squalor was starting to set in. The team... Se mer
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The team at Mrs Muscles are hands down the best in the business! I would highly recommend their end-of-lease cleaning service to anyone vacating a rental. Not only did the team do an amazing job... Se mer
Företagsinformation
Skrivet av företaget
You can count on Mrs Muscle Cleaning to not only meet, but exceed all your needs and requests. We specialise in End of Lease, Hoarder, Deep Industrial Cleaning, Deceased Estates, Pre and Post sale cleaning. We have the experience and skills necessary to tackle just about every type of job that comes our way. With Mrs Muscle Cleaning, you know exactly what to expect – professionalism, efficiency, and exceptional results. If you’re searching for cleaning services in Melbourne, then you’ve come to the right place. We specialise in end-of-lease cleaning, hoarding & Deep industrial cleaning, spring and deep cleaning and those difficult cleans that other companies don’t want to do. With our end-of-lease service, we provide a bond-back guarantee! Our team can maintain the highest standards of quality with the help of our proven methodology. We are qualified to provide the best results with reasonably priced packages. Our efficiency and attention to detail make us stand out from the crowd! With our specialised team, we can also provide deep cleaning services to reach the places you might have missed. We have a variety of bonus services from oven cleaning to air ducts. Our team takes pride in delivering the highest quality house cleaning Melbourne has to offer. So, let us help you make your space shine! Mrs Muscle Cleaning offers cleaning services in Melbourne, including but not limited to - South East, Peninsula and Gippsland. Located in Officer, we are easily able to service areas such as Berwick, Beaconsfield, Pakenham, Officer, Narre Warren, Cranbourne, Drouin, Moe, Trafalgar, and Morwell.
Kontaktuppgifter
Officer , 3809, Melbourne , Australien
- 1800954232
- jayne@mrsmusclecleaning.com.au
- mrsmusclecleaning.com.au
4,7
Utmärkt
165 omdömen
Ingen aktuell inbjudningshistorik
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The team was great
The team was great. Kept me involved and informed through the whole clean. I was part of the process the entire time.
12 februari 2023
Omdöme utan inbjudan
Disappointing experience
We booked a post renovation clean following a reputable recommendation. After the clean, the unit was found to still be unclean in areas which were described as being included in the cleaning process. Contacted the company and they came back immediately to re-clean. This was followed by a rude response from the owner of the business to say that it was again complete. I inspected once again and found areas that still needed cleaning, which I rectified myself. For a premium priced service, I would not recommend this business. When asked that we review this business, we politely declined as we did not wish to publish our negative experience. This was followed by a rude and offensive text by the owner. This was not only disappointing but unprofessional. A less than desirable, upsetting experience.
30 januari 2023
Mrs Muscle Cleaning services are angels on earth!
Mrs Muscle Cleaning services are true angels on earth! We had last minute notice to vacate a rental as the landlords were moving back in and Mrs Muscle quite literally saved the day! Kind, quick to respond and extremely professional. They really care about your needs and provide an above and beyond clean! I couldn’t recognise the house! Thank you Mrs Muscle Cleaning!
6 februari 2023
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Thank you so much Britt, our Angel team loved being able to help you with your clean!
Please let us know if you need anything else in the future 💜💜
Mrs Muscle Team
Hoard and filth clean by understanding,professionals with compassion of your situation.
In tough circumstances I contacted Jayne who was companionate understanding and very accomodating of our situation. She went above and beyond to have her team come in at short notice to help us completely clear a room that was in a very bad state . A combination of hoarding rubbish and gross.. there was no judgment the team just got on with getting it sorted. Saving boxes they thought may have treasures and keeping the communication flowing
A lovely bunch who worked til it was completed . I honestly don’t know how they do it . Worth the money and I highly recommend the quality and respect of our situation . Thank you 🙏🏼
I hope more people in situations like us reach out to a company like this for help . Or even just a spring clean !
26 december 2022
Omdöme utan inbjudan
NEVER AGAIN
1. They gave the wrong bank details for the deposit, twice.
2. They didn't recognise the deposit when they finally provided the right account, and cancelled my service.
3. They offered to do it a day later and generously took $50 off the price, even though I had to pay an extra rent because I couldn't hand the keys back in time.
4. They didn't clean items that were in the quote.
5. They offered to come back in a week to finish the job. So I could pay another $400 and not return the keys?
6. They offered to write a letter to the agents saying why I didn't have to clean particular items to a high level because I had been a long term tennant.
7. BEWARE of what items are not listed in the quote. They exclude a lot of items.
8. For over $700 for an end of lease clean, I expected never to hear from the cleaners or the real estate agent ever again. But I had to endure back and forth phone calls and emails for days afterwards.
9. NEVER AGAIN.
8 juli 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Dear Barbara,
Thank you so much for your review, although it took us some time to find it as your booking was almost 8mths ago!!!
We appreciated you bringing the error regarding the booking deposit at the time and it allowed us to ensure we develop a far more robust system to ensure this doesn't happen again so thank you.
After searching through our communication, the only thing that we missed were some cobwebs on two light shades.
The rest of the items that your agent was not happy with was Mould in the premises, which we were not qualified to remove, external cobwebs and windows which were not in the quote nor requested (even though our terms and conditions advise if you need them you must request them), and you had damaged the carpets at the premises.
These items are never included as standard for any end-of-lease cleaners, so we are grateful that you have bought attention for future clients that they must read the list that is provided to them, as it is very important to ensure that as the client, you read through the information provided to you at the start of your booking to ensure it all runs smoothly.
We did try to help you with your agent for the carpets, but it seems that this assistance was not respected or wanted, unlike the other five star reviews we have received for exactly the same matter, and we were able to successfully help these clients obtain their bond back. When we followed up with you 8mths ago regarding your carpets, your last response to us was that you have not taken our assistant and 'I gave them $200 to make it go away'.
Sadly, responding to your last matter, if you damage your premises or fail to read through our terms and conditions, it is likely you may need to deal with your agent again.
As you will see, reading through our reviews, all those who read our terms and conditions carefully, had a stressfree, easy, smooth end of lease clean service, and those that fail to read the terms and conditions don't. It's why we can't stress enough to our clients, that you must read our terms and conditions, and if you do....your service will be easy.
Thank you again for your review for your end of lease clean from 8mths ago, have a wonderful 2023.
The Mrs Muscle Team
A Professional Cleaning service.
The Mrs Muscle team, took a relative's cluttered and unlivable house and transformed it back into normality in a single day! What looked like an insurmountable task to me, was completed with thoroughness, care and kind discretion and professionalism. The house was a 2 and a half bedroom suburban dwelling, that they tackled with a team of 6 conscientious and thorough staff.
I am very happy that I chose this team.
8 januari 2023
Omdöme utan inbjudan
I used Mrs Muscle for a end of lease…
I used Mrs Muscle for a end of lease clean. The communication was great and they arrived on time. I was very impressed with the end result. The house was very clean. Don’t go for the cheapest cleaners go with the best. Highly recommend.
4 januari 2023
Omdöme utan inbjudan
Over charges more than is quoted
Over charges more than is quoted, zero communication re extra charges till after the clean. Couldn’t get new tenants in till weeks after due to insurance inspections etc. Will blame us for not notifying them immediately that it still stinks like urine, carpets were supposed to be steam cleaned. Less than satisfied. We didn’t know till new occupancy and has refused acknowledging sub standard clean. Really disappointed has no honour of word.
27 november 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Hi Joel,
Thank you so much for your review, and whilst we are saddened that you feel you have not had a good experience with Mrs Muscle, we feel we need to flesh out your review a little.
On 15th November we were asked to quote on your property and arranged to attend on Friday 17th to view the works required. As this was an eviction clean, the length of time needed and therefore cost is almost IMPOSSIBLE to determine without seeing the home.
We were however, advised by your agent who was managing the property on 17th November (prior yo attending) that you wished to go ahead without the in person quote and wanted a rough estimate, which we provided on the knowledge this was a three bedroom two bathroom home. Baring in mind, this was an eviction clean, not a standard vacate clean so standard rates cannot apply.
On arrival, there was an additional living space that we had not been advised of that increased the cost of the estimate. We contacted your agent immediately by phone and discussed with her the necessity to increase the estimate and was approved to continue. If your agent did not pass on this communication to you, then I can only apologise on their behalf but our communication remained transparent throughout.
We completed the works, satisfactorily according to the agent sent our invoice, and continued on our way.
We then received an email from the agent on 30th November requesting why we had charged above our estimate, to which we replied (as above communication) that the home was larger than advised therefore the invoice is reflective of this.
The agent forwarded this communication to you, to which you did not respond nor pay the invoice. Despite repeated reminders our invoice remained unpaid, and there was no communication from you at all that you were unhappy with our works….until today - more than four weeks later, and only because we have taken a firm stance on the non payment of the invoice.
It’s clear from the above review, that the home has been retenanted, which would have been unable to happen if we had not cleaned it prior to their entry, and to a standard that is acceptable. At no point have we received any communication throughout this process that you were unhappy with our works - until today ⬇️
Today, more than four weeks after we completed the works, we sadly, (as is common practice) issued a notice that if the invoice remained unpaid, collections would need to commence, and your response was to leave us the above review.
I understand as a landlord your frustration. When tenants leave a home in a poor condition, and the process that you have to encounter to remove them it is a situation that would make you angry. However the anger is displaced.
Our honour remains in place as we communicated with the agent (who engaged us) all the way through the process and responded to your one and only email communication within 4hrs. We updated you and your agent twice. Once on the day, and once via email the reason for the increase, and our work allowed you to tenant the home.
As with anything, e.g if you take your car to the mechanic only wishing for brake pads, but it needs discs you have to pay for the additional work, if you go for a check up at the dentist, but you need a filling, you need to pay for the additional work, or you go to the barber for a trim, but want the beard, it can’t be included for the same price. Cleaners are allowed to amend their service charges if the information given to them before the work commenced is inaccurate.
We hope that despite the above, there is a positive lesson to learn. For an accurate, firm, unchanging quote, service providers need to see the work to do this. I hope that in the future, you will allow this to happen to prevent the same scenario occurring, and hopefully you will pay invoices in a timely manner that means the same service providers do not need to engage any further forms of collection in order to be paid.
Have a wonderful day
Mrs Muscle Team
Beyond expectations!!!
I have been following MrsMuscleCleaning on IG for a while now and I knew I had to get them to do a spring cleaning.
So got in touch and from the quote to today when they came the comms have been great and very transparent, which is very much appreciated.
Today they came and I had realistic expectations since we’ve lived here for over 20years. So didn’t expect much for my oven, some walls and the silly tracks on my windows!!!
Well the angel squad, that’s who they are to me forever more, went above and beyond my wildest cleaning dreams and expectations!!! My oven is now as clean as the first day I got it 🥹!!!
Their attention to details and commitment to do an excellent job was superb!!!
Their time spent and money is worth every bit!!!
My only regret is that I didn’t get them here sooner!!! But from now on my only yearly gift request will be MrsMuscleCleaning services.
Thank you my angel squad 🫶🫶🫶
14 december 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Dear Celica,
Thank you so much for wonderful review, and thank you so much for trusting us with your home, we are thrilled that you were happy with what we achieved!
We can wait to see you in 2023 for your Christmas present ;p
Mrs Muscle Team
Professional
Professional, efficient & helped me get my entire bond back. Highly recommended for end of lease clean.
7 december 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Hi James,
So glad we could help you get your bond back, thank you for being a wonderful client 💜
Mrs Muscle Team
Compassionate, Professional, Highly Recommended.
I reached out to Mrs Muscle Cleaners after moving to Gippsland from the CBD with a mammoth job. Due to a shonky rental in North Melbourne my home’s entire contents had been completely covered in invisible toxic mould that has made me, my partner and my room mate very sick.
This job was huge. Every single item had to be unpacked from boxes, sorted, and then wiped down with white vinegar before it could even be brought inside for us to sort. Members of our household have been literally hospitalised because of the state of our things (with a shady landlord to boot). I’m not being dramatic when I say I was hysterical about what to do.
I knew we needed help and so I reached out to the Mrs Muscle team. After a very friendly and understanding phone call with Jayne she sent out two ladies, Tracey and Lee, to accomplish this mission impossible.
Tracey and Lee managed to completely turn the situation around. They literally wiped down an entire households worth of stuff. They were professional and empathetic the entire time and I literally don’t know what I would have done without their help. They arranged for skips, liased with laundry pick up and managed to do it all quickly and efficiently. Jayne was also extremely kind to us and gave us a discount when we surpassed the original time estimate for the job.
Lovely, personable, people with a real dedication and care to their work. All members of the team are talented and professional in what they do.
If you have a complicated job and need a little help as well as understanding and empathy. Contact Jayne and her team at Mrs Muscle cleaning.
1 december 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Well Kiri,
What can we say! This was a job to challenge us, but we are a sucker for those in need, and my word did you need us!!
We are so very happy that we were able to help you get some normality back to your life, and thank you so much for trusting us with your personals, valuables and everything in between.
We would love to help you anytime in the future ao please reach out if you need us (hopefully not though ;) )
Mrs Muscle Team
Very professional, helpful and though!!!
Jayne and her crew did an amazing job with my end of lease clean. They arrived on time and were very though. Jayne's extensive knowledge also saved us thousands of dollars and ensured us our bond back.
27 november 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Hi Karen,
Thank you so much for your wonderful review, and for posting that we were able to use our expertise and wealth of knowledge to help you save money in the process of moving out. We aim to offer and all over service, not JUST a clean, and we are glad we were able to do this for you 💜
Mrs Muscle Team
PHENOMENAL SERVICE
PHENOMENAL SERVICE. Jayne and her team completed an exit clean for me today while I was on a work trip and having used cleaners (at diff companies) previously, the anxiety of coming home to a poor job is the worst feeling. I was pleasantly surprised when I showed up to a sparkling clean like new home. It looks as good as the day we finished building it! Absolutely perfect, every nook and cranny was cleaned and the small details that no one thinks of were done to perfection. I am embarrassed to say I didn’t leave the house in the best condition because it was a quick move and we barely have unpacked or had time to go back and clean because we are new parents but Mrs Muscle Cleaning lifted a huge weight off my shoulders when I showed up to the property today and didn’t have to touch a thing before house inspections tomorrow. I am so so so thankful to the cleaners who really did a spectacular job. Jayne and her team are not all talk they back it up with hard work and I would use this service and recommend her to any one!
29 november 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Wow!!!! What a review!!!
Thank you so much for this, and we are sssooo pleased we were able to help you have a smooth, stress free process for your move out clean. 💜💜
Mrs Muscle Team
The best in the business
The best in the business! Second time using Mrs Muscle and was a dream. Punctual, well priced and place was spotless. Even gave me assistance with a difficult agent trying to take us for a ride. Wouldn’t use anyone else!
3 november 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Hi Antony,
All we want to say to this review is 💪🏽💪🏽💪🏽💪🏽
We loved being able to share our knowledge and experience of the real estate industry to help you as the tenant.
We look forward to helping you next time you move 💜
Mrs Muscle Team
Mrs Muscle does above and beyond!
Not only did I get an excellent clean from a friendly and hardworking team but I got personal advice from Jayne and help and insight from Leon. You pay for all round service and they provide tenfold!
24 oktober 2022
Omdöme utan inbjudan
Just Satisfactory
Although the team did an overall decently good job, noting the price point compared to the level of quality, I would not choose to use Mrs Muscle again. Just my own personal opinion, but I did not feel the service was good value for money.
I was hesitant to write this review for fear of a backlash reply, noting an earlier response by the MrsMuscle team on a 2 star review, which appeared to dox the reviewer by noting where they were employed. The review is noted as updated which leads me to think it was since amended, but in my view this is poor form as a business & goes beyond what’s appropriate in defending a poor review through sticking to the facts of a situation when a review left is misleading or inaccurate.
28 juli 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Hi Sarah,
Thanks for your review. We have been through our system and haven’t provided a service for anyone by this name in a long long long time, so we feel this this is potentially not a real review of someone who has used our services
Please feel free however to contact us to share details of when we attended for your clean, what type of clean and what the issues were in order for us to respond accordingly.
It is client isn’t happy, but makes no offer of what the issue is, there is no opportunity for the business to improve.
Thanks
Mrs Muscle Cleaning
Excellent Service
The team did a fantastic job. Customer service and communication were spot on. Highly recommended.
26 oktober 2022
Omdöme utan inbjudan
Svar från Mrsmusclecleaning
Thank you so much for your wonderful review Melinda, you were a perfect client.
Please feel free to let us know if you need any assistance in the future 💜
Mrs Muscle Team
Great team for squalor clean
The team for the squalor clean were punctual, thorough and friendly. A great help at a difficult time.
6 oktober 2022
Omdöme utan inbjudan
Pre-sale clean
From my first meeting with Jayne and her team for my pre-sale clean after a tenant moved out, they have been nothing short of professional. Very prompt in responding to all communications.
And the end result was a spotless! I only wish they could clean my house for me regularly! Thanks Jayne and team!
17 augusti 2022
Omdöme utan inbjudan
Wow Wow
Amazing Eye for Detail recently had an end of lease clean done, wow am I impressed everything sparkles the home looks brand new.
You have saved our family from the stress and pressure of having to clean once we have moved out.
Highly recommend not only are they professional, hard working, very experienced the best in the business, but they are such kind people.
Thankyou for helping my wife be a lot less stressed worth every cent.
8 september 2022
Omdöme utan inbjudan
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