Excellent service from Mr Pottery, incredibly helpful and responded quickly to my email. Quality replacement stoppers for Poole pottery salt and pepper set. Thank you 🤩
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you for being able to replace some teacups.Really special to complete the set.I have been using our china for nearly 50 years and get such pleasure from our Aynsley Cottage Garden. Many tganks... Se mer
Företaget har svarat
Excellent company to deal with. My latest order has arrived. On time, the cereal bowls are in brilliant condition, well packed as always . Thankyou Mike your service is without fault xxx
Företaget har svarat
After placing my order, Mr Pottery kept in regular contact informing me of order progress. My item was reasonably priced and arrived at predicted time. Delighted with the item. I would definitely reco... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are one of the UK's leading china matching and replacement services for discontinued tableware, in china, pottery and stoneware. We deal in all makes of retired china and are specialists in Denby Pottery, Hornsea, Johnson Brothers, Poole Pottery and Royal Doulton of which we carry large stocks. If your tableware has been discontinued, then we can help to find replacements for you. We charge NO SEARCH FEE and NO REGISTRATION FEE. We ship worldwide and are often complimented on our environmentally friendly packaging and speed of shipping, ensuring no breakages door to door, whether you are next door to us in Dorset, UK or thousands of miles away in Abu Dhabi, UAE. So whether you are seeking replacement tea cups for your Adams tea set or dinner plates for your Wedgwood dinner service, check out our website to see if we have your missing pieces in stock, and if we don't, simply register to be notified when we do! We look forward to helping you complete your tableware collection.
Kontaktuppgifter
34 Coventry Close, BH213UP, Wimborne, Storbritannien
- 0800 772 3428
- emailus@mrpottery.co.uk
- mrpottery.co.uk
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
One of the cups unfortunately arrived broken but the refund was organised promptly and efficiently.
5 oktober 2025
Svar från MrPottery
Hello AH. Thank you for your 5* review and kind feedback despite the broken cup. We generally don't get any breakages but the nature of the business is that occasionally these things happen. We will always do our best to put things right. Please do not hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Quick delivery/ item as advertised/…
Quick delivery/ item as advertised/ beautifully packed
28 oktober 2025
Svar från MrPottery
Hello Linda. Thank you for your 5* review and kind feedback. Please get in touch if we can help again. Best regards, The MrPottery Team.
Prompt response
Prompt response, helping me to find a piece of pottery I didn't think I would be able to find.
28 oktober 2025
Svar från MrPottery
Hello Cathy. Thank you for your 5* review for your china replacement service. We really appreciate it. Please don't hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Undelivered plate
My order was addressed to a completely erroneous post code and is still missing. When I emailed to ask 'Where is my plate?', I received no response at all.
17 oktober 2025
Omdöme utan inbjudan
Svar från MrPottery
Oh Christopher... where to start?!
To address your various points... I responded personally to both of your emails within minutes of receiving them. I note you are using one of the worst email providers known to man who are rather overzealous with their commercial email filtering so either my replies are in your spam folder or were blocked at a server level.
The first email included a tracking link and advised your address could not be resolved by Royal Mail and was being returned to us. So we asked you to confirm your address.
The second email, after you accused us of a) not replying and b) changing your postcode, explained our position, which I will summarise as follows...
The order process is an automated one. You fill in your address, you are invited to confirm your order and shipping information on the next page, and the address is received by us with your order. That is the one we print and the one sent to Royal Mail digitally. We do not go in afterwards and change addresses just to mess with people. It is possible, especially given the "erroneous postcode" was in your area, that autocorrect from your own computer or the address population tool on our website inserted the wrong postcode, but the onus is upon you to know your address and provide the correct one, not for us to magically know where you live or to call every customer to check they are competent in using an online shop.
In the same email, I also advised that at our own cost, upon safe receipt of the returned plate from Royal Mail I would resend it to the correct postcode which you kindly provided in your second email, despite it's tone and your accusations. Well... won't be doing that now will I?!
So, upon safe return of the plate by Royal Mail, from the address that YOU got wrong, we will arrange a refund of your original order and invite you to seek your replacement plates elsewhere.
You have a great evening Christopher. It's been a pleasure.
Regards, Mike Eley, Managing Director, MrPottery Ltd.
Svar från MrPottery
Hello Katarzyna. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
The item came within the time quoted
The item came within the time quoted. Was very well packaged.
26 oktober 2025
Svar från MrPottery
Hello Jan. Thank you for your 5* review. That's very kind. Please don't hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Good communication from the Seller
26 oktober 2025
Svar från MrPottery
Hello Hilary. Thank you very much for your 5* review for our china replacement store. Please get in touch if we can help again. Best regards, The MrPottery Team.
Svar från MrPottery
Hello again. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Svar från MrPottery
Hello Miss Wilson. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Svar från MrPottery
Hello Deborah. Thank you for your 5* review. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Didn't wait to long,and arrived in good…
Didn't wait to long,and arrived in good condition
14 oktober 2025
Svar från MrPottery
Hello Irene. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Great service all round
Great service all round. Would recommend Mr Pottery to everyone
13 oktober 2025
Svar från MrPottery
Hello Peter. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Invaluable service
Very helpful and a god send for people anxious for replacement of broken crockery which is out of retail stock.
13 oktober 2025
Svar från MrPottery
Hello David. Thank you so much for your 5* review and kind feedback. Please do let us know if we can help with finding any further replacement crockery. Best regards, The MrPottery Team.
Would use MrPottery again
Breakfast/salad plates ordered. Delivery was very quick. China well wrapped for protection.
Would use again.
5 oktober 2025
Svar från MrPottery
Hello Denise. Thank you for your 5* review for our china replacement service. We really appreciate it. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.
Svar från MrPottery
Hello Alison. Thank you for your 5* review. That's really kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Svar från MrPottery
Hello again. Thank you for your 5* review. We really appreciate it. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Svar från MrPottery
Hello Colin. Thank you for your 5* review. That's very kind. Please let us know if we can help again. Best regards, The MrPottery Team.
Brilliant service.
Quick and thorough answer to my query to check colour of item. Parcel arrived really quickly after my order. The item was exactly as described and beautifully packaged so as to arrive perfect.
It was so nice to have such a good experience with this company especially as my order was only for 1 smallish item.
26 september 2025
Svar från MrPottery
Hello Sara. Thank you so much for taking the time to give us a 5* review and such lovely feedback. Please do not hesitate to get in touch if we can help you find any further discontinued china pieces. Best regards, The MrPottery Team.
Svar från MrPottery
Hello Eunju. Thank you so much for your 5* review. That's very kind. Please let us know if we can help again. Best regards, The MrPottery Team.
Communication was efficient and updated…
Communication was efficient and updated frequently during package transit, dishes came well packed and in perfect condition, despite their long journey to Washington state, USA !
24 september 2025
Svar från MrPottery
Hello Jeanne. Thank you for your 5* review and kind feedback. Please let us know if we can help you find any further replacement dishes for Washington state! Best regards, The MrPottery Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.