Beware they don’t give refunds!! T&Cs say no refunds on customised orders. Bought suit based on their size recommendation but doesn’t fit. Quality not as nice in real life. Began returns process only... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can't speak highly enough of the suit I have received from this company. Ordered the Orpington 3-piece. I was a bit nervous spending on a suit without trying it on first. Measured myself at home (and... Se mer
Returned a suit to reorder a larger size. Whilst doing so, the order went missing in the shipping process but as I had the correct information, Mr Guild still honoured the return and provided me... Se mer
Excellent suit I ordered for my graduation a few months ago. Issues and exchanges were resolved quickly and efficiently. Suit was extremely comfortable and good quality. Members of staff reply in a ti... Se mer
Företagsinformation
Skrivet av företaget
Mr Guild is a mens clothing brand founded by celebrity stylist mr Gee Beller. Mr Guild specialises in high quality three piece suits, tuxedo’s, formal wear and hand crafted footwear, made from the finest leather, that offers comfort, charisma and charm for all occasions. With our tailored trousers, blazers, double & single breasted waistcoats, we aim to cater for every man, for every occasion.
Kontaktuppgifter
Storbritannien
- Info@mrguild.com
- mrguild.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product and have always gone back…
Great product and have always gone back to buy more
Avoid! ONE SIZE MUST FIT ALL
Avoid this company.
Firstly they have no returns policy which is clearly stated, instead you can do a complete exchange which is ok. HOWEVER, it seems you can only order certain sizes of suits together. As an example, I’m 5’10 with a slim waist and wide shoulders. I returned my 42 blazer and 33inch trouser as they did not fit. Instead I needed a 44 blazer and a 31 trouser. But lone behold, if you order a 44 trouser, you only get the option to order a 34 waist or above.
It’s a terrible system. The reason is works like this is that they have 3 DC’s (distribution centres) and all the suits are prepackaged within these size categories. There is no option to have a split size suit which is ridiculous if you are someone that is well built up top and slim in the waist!
There has only been good WhatsApp response when it came to spending my money, NOT, when I needed to exchange.
I’d be willing to change my rating if I get this sorted.
Sent a suit with a mark on the lapel
Sent a suit with a mark on the lapel. Realised they only do exchanges are they aren't actually in "London". Exchanged the suit with the same mark again. Stay away. Rubbish quality.
I recently purchased a men’s suit from…
I recently purchased a men’s suit from MrGuild, and I have to say it exceeded my expectations in both style and quality. The craftsmanship is impeccable — from the precise stitching to the luxurious fabric, every detail speaks of premium tailoring. The suit fits like it was custom-made, with a sharp, modern silhouette that’s both elegant and bold.
Amazing experience
My 2nd time ordering a suit in 2 years for a family wedding. The quality of the suits are unmatched and there is a vast majority of styles to choose from. I received many compliments about my suit and I look forward to ordering my next suit very soon!
Quality
Quality, service and designs are just the best! Would recommend always!
SCAM!
SCAM!! Sent damaged suit stuffed in a bag, poor quality, Poor customer service (none) refused refund. This company should be shut down.
Good suits for the price
Good suits for the price, they come quick enough. I do get comments of how good they are. The only pain is there is a no returns policy, which buying a suit online there should be as single breasted jackets size different to double breasted jackets for example. But for the price, great suits.
Amazing experience
Amazing experience! Best quality and best fittings. Will choose MrGuild over any high street brand!
Absolute scam artists
Absolute scam artists. I ordered 3 suits, which were wrong - they were helpful enough, but I've now been waiting over 3 months for a refund or any sort, or to speak to somebody. No response via whatsapp, have tried calling over 40 times. Have to raise a dispute with my bank. Avoid until they have a number you can contact them on!
Great customer service
I went to Mr Guild for my wedding suits and they were nothing short of excellent. Their customer service was great, and they were really supportive, even when a couple of my groomsmen had slightly the wrong size quite close to the wedding, they made sure the relevant size was sent asap, and they were always on hand to answer questions. I'd fully recommend using them, especially with suits this good!
Bought a suit from Mr Guild for my…
Bought a suit from Mr Guild for my wedding and it is the worst quality I have seen in a suit. I have previously bought from Mr Guild and had amazing suit from them. I attach screenshots of their appalling service and rudeness. Please avoid them at all costs as they do not help at all as you will be dealing with rude people. One of the advisors when i asked for replacement told me to " do what you need to do" when i said i will leave the reviews. All their reviews seem to be made up if that is the case.
Brilliant service
Third time purchasing from MrGuild, had to exchange the item due to finding a suit I preferred in the new in collection. Exchanging my item was super fast received my code the day my items were received and received my new suit two days later. Super fast, no waiting 14 days and brilliant customer service and product. Very happy Thankyou.
Do not recommend
I’m honestly not sure if the rest of these reviews on this website are real.
This has been one of the worst experiences I have ever had ordering something online.
First, when the suit arrived, the quality felt very poor. I could not see this suit lasting more than one to two wears. I was honestly afraid I was going to rip it just trying it on. Even though I ordered my regular size, I couldn’t fit the jacket over my shoulders or get the pants beyond my knees. It was honestly like they sent me a kid's sized suit.
The return process was absolutely terrible. They forced me to use an international messaging app and rarely responded to my questions for days, prompting me to have to reach out over and over.
Their return policy says exchanges only, but what they don’t tell you is that they decide what sizes you can exchange into. It took one month through an extremely sketchy return process to get them back the original suit (you have to pay for all shipping) and then them getting you an exchange code. If I wasn’t asking them daily for updates they wouldn’t have given them. When I went to reorder with the “code” they gave me, it only gave me options in smaller sizes than I already had, which would not fit. I asked them for the fabric color code so that I could custom make the suit myself for the wedding that I am in, and they refused to give it to me. To put it in perspective, 4 of 5 guys in this wedding party had the exact same problem with them. They refuse to process any of our refunds and continue to flag our reviews on here for being defamatory…
overall i was left disapointed
i dont want to be overly harsh but the suit is good for one or two wears. dont get me wrong it looks great but im just not confident in its durability.
after 2 wears the zipper no longer works on the trousers and the blazer buttons are also pulling away with no major stress having been applied. Also a button was already pulled away from the actual blazer on arrival which was a shame but i was excited to wear the suit so i sewed it back on myself. but still not great. just to add i am slender so zero stress is being applied to the suit. Unfortunately i will not be a returning customer which is a shame.
Wedding suits. 5* service
I ordered 3 suits from Mr Guild to try on for myself for my wedding. They arrived and i was unsure of the colour, so I messaged them and spoke to Jay.
He was fantastic help, and without hesitation offered to send out two more suits without charging me any extra.
The suit quality is incredible and they have a great range of colours. Jay stayed in constant contact throughout and offered additional support at all times.
Can’t recommend this company enough.
5* service
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