Motortrustuk Bury 

I purchased a 2018 Ford Kuga petrol from Motor Trust UK for £10,200.

Within two months of purchase, the vehicle developed a major engine fault. An independent mechanic confirmed that the car requires a full engine replacement.

The vehicle has now been sitting in the dealer’s garage for almost two months and has been unusable during this time.I kept contact them but no proper response.Despite this, I have continued paying finance instalments, insurance, and alternative transport costs to get to work.They offered me a courtesy car last month but I haven’t received yet.

This has been a very stressful and financially difficult experience. I would strongly advise anyone considering buying from this dealer to carry out thorough checks and ensure they fully understand their consumer rights before purchasing.

Thanks for helping with the new car kalum. Great service.

Thanks Callum for my new car. Great service

Thank you for helping me purchase my new Porsche Taycan Kalum. You have been a pleasure to deal with! All the Best Mate

I dont even know where to start. From the very start my experience here was absolutely fantastic. I was not put under any pressure what so ever. Everyone was just so lovely. Even pretty boy ha ha. Then I met Riz he is so layed back and so chilled. He is so very very helpful. He explained everything to me. From the start to finish. He kept me upto date on the progress of the car.
My car was ready on time when he said it would be.
When I arrived to collect the car I noticed a few marks still on it. This was sent right bk to the valeting team. I was then booked in to bring it for a touch up. Absolutely no messing no fuss. Riz then helped me tax the car and insure it.

All was outstanding service.!!!!
I then drove to Blackpool with my new car no problems. If I could give this place more than five stars I would give a million.
Thank you so much guys.
A special thank you to Riz

I bought my new car off Chris at motor trust couldn't ask for better customer service really happy with my new car would highly recommend Chris

I purchased a car from Motor Trust and they took mine as part ex. The whole experience was brilliant and made easy by Tom who was friendly, professional and genuine. Top marks 100%

Bought an EV Peugeot from them & px my old car. Paid cash. The vehicle didn't even leave the forecourt before it showed a fault. Returned the car every day for 5 days (luckily we live nearby). It was showing different faults & was eventually rejected by us. Agreed to take a Kia Niro we had previously seen instead (same price). Agreed a collection date. We arrived only to be told it was booked in with a Kia Technician in 3 weeks time! No one told us there was a problem.I requested my money back & return of px vehicle as I now had no car to use. Was fobbed off several times for return of money and had to threaten them with Small Claims Court. They eventually did pay up but I was left for 5 weeks with no car. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. THEY DON'T CARE ONCE THEY'VE GOT YOUR MONEY

Thank you Riz, great service provided and it was very much appreciated 😊

Would highly recommend. Serviced by Adam, top experience.

Not realy happy with Purchase.
While purchase I said sound is comes from the breaks. Doesn't care by company. Sound enhanced within 40miles run of purchase.
Went to them 250miles away from home with passing plety of agents. Worring about choosing them.
Customer service is very poor.
Next day have to go to garage and speand time for repairs. Garage says pads and disks needs to replace but they avoid as inspected before and just do pads.
Asked for Inspected report of AA 128 and histry report 3rd time still not received.Charged from customer and nothing works from that.
Had to spend one week to collect after pay advance.but £100 waves off for delay. Thank you for that.

Don't provide enogh details in warranty it is just basic standard £250 claim cover. Nothing worth.

Car is not cleaned well sheet pockets were with full of crisps and chocolate.door cup holders with chews. Air vents are full of dust,sunroof not cleaned spots and dust, just applied dash board cleaner and tyre polish to get shine. Spend 3 hours to make full clean. All proof attached..

Can not recommend...
Worst experience had.🫩🤮

1.I have tried to contact manager after sale. Neglect by you doesn't came to the phone.
2. Neglect and doesn't claim my claim which is cause of 1st month warranty period.

3. Failed to provide vehicle inspection report(AA128 point inspection) which is charge £200 from customer wallet.

DON'T TRUST THIS COMPANY,AND THIER WORDS. CAN'T RECOMMEND.

First class service from Riz. From providing regular updates throughout the process and even coming in on his day off. Many thanks and will see you again in the near future :)

I recently purchased my new car and the service was second to none. Riz assisted me with any questions and ensured a smooth sale. I also part ex my vehicle and it was so stress free. I am so happy with the car it’s just what I was after. Thank you

Cannot fault, excellent service from Riz.

Chris was amazing I know how much of a pain I must have been but he took the time to talk me through all my options thanks again Chris.

Just want to thank Riz for allowing me to choose the correct showing me the best finance options and guiding me throughtout the whole process.
He was very honest and constantly showed me what is needed in order to make the right choice. We chose a great car in the end at a very good deal and the process was super quick and very helpful
Thank you riz👊🏾

We had a great experience with buying a car. Riz explained everything and made everything effortless would recommend anyone coming here.

Dealt with Riz, what a guy. Upfront, attention to detail is impeccable, went above and beyond and sorted me out with no fuss or Hassle! highly recommend!

Riz was great. Kept in touch. Bought a car and not local but kept in touch and was fully informed. Prompt delivery of the car too. Thanks again