Charlie was attentive throughout the whole process. I already had a car in mind that I had spotted at another Motorpoint branch and he explained clearly how the process of transportation worked. He ke... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well satisfied with the car, not happy with a few things, firstly, no handbook, no service record, no test certificate, no towing hook or puncture repair kit. Front floor mats left dirty in the boot,... Se mer
Företaget har svarat
Great choice of cars at very competitive prices. Cars are presented in immaculate condition and staff are really good at explaining options. we purchased a car and we were guided through the transacti... Se mer
I couldn't have asked for a better experience! Zeynap were so friendly, helpful, and easy to deal with from start to finish. Never felt pressured, and made buying my car feel simple and stress-free.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Skrivet av företaget
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Kontaktuppgifter
Motorpoint Chartwell Drive Derby, DE216BZ, Derby, Storbritannien
- 01332 426351
- customercare@motorpoint.co.uk
- motorpoint.co.uk
Over 1000 new cars every week
4,6
Utmärkt
29 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Chloe Thomas in customer care is…
Chloe Thomas in customer care is brilliant! Went above and beyond to ensure my needs were met, and was very helpful and polite. Would recommend to others as the customer care was fantastic with Chloe.
30 juni 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Everything went to plan.
Everything went to plan, and I am happy with purchase, so far!
Perhaps a bit more help with car set-up familiarisation.
28 juni 2026
Svar från Motorpoint
Thank you for your feedback! We're delighted to hear that everything went smoothly with your purchase and that you're happy with your new car. We appreciate your suggestion regarding car setup familiarisation and will certainly take this into consideration to improve our customer experience.
Thank you
Motorpoint
As soon as we arrived we were greeted…
As soon as we arrived we were greeted but not in a pushy way but a "we're here if you need just give us a shout. Looked around for hours and after almost giving up (I'm picky) found the car I really wanted. Asked for a test drive and was given the keys with no one sat in car being pushy. Sold. Got my audi a6 and also had a great experience.
23 juni 2026
Svar från Motorpoint
Hi Ian,
We're delighted to hear you had such a positive experience finding your new car! We're glad you appreciated our no-pressure approach and that you found the perfect car after looking around. Enjoy your new car!
Kind Regards
Motorpoint Sheffield
Jodie was a pleasant and helpful lady
Jodie was a pleasant and helpful lady, not pushy at all, arranged for me to have a test drive. After deciding on my car again very helpful
28 juni 2026
Svar från Motorpoint
We're so glad to hear that our team member was pleasant and helpful, making your experience smooth from test drive to decision. Thank you for your kind feedback!
Thank you
Motorpoint
Joe was really helpful
Joe was really helpful, showed me a good selection of cars and helped me choose my new car (which wasn't on my shortlist of ones that I was interested in but turned out I liked more than any of the others!). I didn't feel pressured into anything I didn't want to do, he was just the right level of personable and professional.
26 juni 2026
Svar från Motorpoint
We're delighted to hear that our team member was so helpful in guiding you to your new car, even one you hadn't initially considered! It's wonderful to know you felt no pressure and appreciated the balance of personable and professional service. Thank you for sharing your positive experience.
Thank you
Motorpoint
Ashton from the Burnley motorpoint took…
Ashton from the Burnley motorpoint took care of everything.No stress everything was taken care of.Manythanks.
23 juni 2026
Svar från Motorpoint
We're so pleased to hear that your experience was stress-free and that everything was taken care of for you. Thank you for sharing your positive feedback with us.
Thank you
Motorpoint
Excellent all round service …
Returning to Motorpoint after previous dealings when buying a car again found the sales staff very friendly honest and helpful, describing exactly my preference he searched all stock filtering and forwarding what he new would suit eventually finding and matching my preference, the price and hand over also went smoothly. 👏
28 juni 2026
Rhys made the experience very easy and…
Rhys made the experience very easy and enjoyable. Great service!
22 juni 2026
Svar från Motorpoint
We appreciate your kind words! We are so pleased to hear that Rhys made your experience easy and enjoyable. Thank you for your feedback!
Thank you
Motorpoint Newport
Svar från Motorpoint
Good Afternoon,
Thank you for your review!
I am pleased to hear that you were happy with your experience with us and that you would recommend us in the future.
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
No sign of cash after FOUR days
Went to the Newport centre Wales for about 12noon and they took away my car. After about 20 mins the gay came back and said the online valuation is correct and if you agree the money will be in the bank in just a few minutes. That was Friday and now its Tuesday and still no money despite a phone call, an app chat and 2 emails to Lewis the assistant manager. Feeling very ignored and worried its a 15k car and I need the cash. Issue resolved after 4 days, seems it was weekend banking issues.
26 juni 2026
Omdöme utan inbjudan
Svar från Motorpoint
Thank you for sharing your experience. I'm truly sorry to hear about the delay in receiving your payment and the frustration this has caused. I understand your concern, especially with a significant amount involved. We want to ensure this is resolved for you as quickly as possible - are you able to email your details to NewportCustomerCare@motorpoint.co.uk - we want to get this sorted for you as soon as possible! We are so sorry.
Thank you
Motorpoint Newport
Jaguar Epace purchase, Norwich
Easy to reserve car online.
Casey was great. Friendly and knowledgable. He made the whole process easy from entering the showroom to leaving with the car. Thank you
23 juni 2026
Svar från Motorpoint
We're delighted to hear that reserving your car online was easy and that our team member provided such friendly and knowledgeable service. We're so pleased they made the entire process smooth for you.
Thank you
Motorpoint
Greeted by a friendly Zac
Greeted by a friendly Zac. We were dealt with in a friendly, no pressure way! We were very happy all round with the service received.
28 juni 2026
Svar från Motorpoint
We're so pleased to hear you had such a positive experience and that our team provided friendly, no-pressure service. Thank you for your kind feedback.
Thank you
Motorpoint
Svar från Motorpoint
Hi Mark,
Thank you for taking the time to leave us a 5* Review! I'm glad to hear that you had a great experience in store.
Thank you again for your purchase, we hope to see you back at Castleford soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Would definitely recommend
Sales people were there if you had any questions and wanted to see in any cars but didn't pester you. Hugh our salesman was very helpful, answered any questions I had and wasn't pushy with anything.
Would definitely recommend.
26 juni 2026
New T ROC
Dougie the salesman at portobello, first class dealt with everything and made the sale effortless for me.
Had a problem with one of the tyres and was dealt with by Morgan first class thank you
26 juni 2026
Aftercare has let them down this time!
I have financed over the years around 6 cars from motorpoint and never had any issues, they’ve always been helpful and aftercare has been good if I have had a little problem.
However this time hasn’t been the same, I am only trying to ask a question about an issue I flagged 2 days after taking out the finance ( about the car) and have been ignored via email 4 times now despite repeated chases. Really disappointed considering I always give them my custom over the years
20 maj 2026
Omdöme utan inbjudan
Svar från Motorpoint
We’re sorry to hear you’ve been disappointed on this occasion. While we can’t comment on the specifics here, we’d like to help, please contact us directly on 01332984496 so we can look into this for you.
Customer service / aftercare
Do not go near this company with a barge pole my daughter at 18 bought a honda civic cash with all her savings. The car had marks on the paint work she was assured they would be sorted so they buffed the mark out and it came back the following day. Took the car back and they buffed it again .as you can guess the marks came back .
I've since been to a top class body shop and been told the mark is under the paint from when the whole driver side of the car was painted so now we are left with a paint shop bill .
Very poor customer service.
26 juni 2026
Omdöme utan inbjudan
The young man Reece
The young man Reece, was very knowledgeable and helpful.
He made me feel very confident on my test drive as I had never driven an automatic car.
23 juni 2026
Svar från Motorpoint
Hi Mary,
Thank you for taking the time to leave us a great review! I am pleased to hear that Reece was able to offer you a fantastic service and made you feel comfortable throughout.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Svar från Motorpoint
We appreciate your positive feedback and are so glad to hear that our colleague was absolutely amazing and very helpful. Thank you!
Thank you
Motorpoint
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.