Svar från Motivo Insurance
Hi
We are happy to hear that switching your policy with us was a success. Thank you for your review.
Emily
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Företagsinformation
Skrivet av företaget
Motivo puts an intelligent insurance assistant in your corner. Powered by 1st Central, we combine over 15 years of insurance expertise with AI, helping you stay on top of your cover, answer questions and make changes with confidence. With 24/7 support from KAI and expert help when you need it, Motivo makes insurance feel simpler, clearer and easier to manage
Kontaktuppgifter
Storbritannien
- motivoinsurance.ai
3,4
Medel
13 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy to do everything via online…
Very easy to do everything via online but the app is not working, can't login. Website seems fine.
2 oktober 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi
We appreciate your positive rating and are glad to hear our website works well for you. We are actively investigating the mobile application sign-in issues to ensure your overall experience is seamless.
Emily
Website problems and cannot talk to any HUMAN to fix it.
Was sent to this company from the USwitch comparison site. Great price, and know the score to re-add any extras. Got to the bit where I can add mine and the additional driver's licence numbers; got stuck in a loop of it not accepting the date, then when it accepted the date, it didn't accept the licence number. It finally accepted mine (main driver) and went on to the cover details. I want to add convictions - won't let me select a name. Doesn't even try. Congratulations, your magnificent AI has lost you business, and I can't imagine that I'm the only one it's done it to either.
11 oktober 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi,
We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
We'll use your review to help improve our services.
Emily
TO MANY QUESTIONS AFTER THE QUOTATION
TO MANY QUESTIONS AFTER THE QUOTATION , NOT BEFORE
9 oktober 2026
Svar från Motivo Insurance
Hi
We thank you for the four stars and appreciate your feedback about our inquiry process. We are glad you had a good overall experience, and we will work to streamline our follow-up questions prior to providing initial estimates in the future.
Emily
If you're looking for a great price for…
If you're looking for a great price for car insurance, motivo are the one's. Easy to do online or a quick call. Build the insurance to suit you.
24 september 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi
We are glad you enjoyed your experience with us. Thank you for sharing your positive feedback. We are happy to hear that customizing your coverage was straightforward and that our rates met your expectations so well.
Emily
Very disappointed
Very disappointed, I cancel the policy the second day after I started I supposed to get a £50 refund, about 2 weeks later I was trying to find what’s going on on with my refund and I found out the policy was still active i did wave to £130 to cancel it. I contacted them to get my money back but nothing so far they are not answering and ignoring my calls
6 oktober 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hello,
Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be.
Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2055 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.
Emily
Good service
9 oktober 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi
Thanks for your great review and welcome to 1st Central 😊.
Emily
Is really good l’m happy from Motivo
9 oktober 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi
We are glad you had such a wonderful experience with us and appreciate your very kind feedback.
Emily
Easy insurance
Easy to buy and an app that lets you manage everything. Nice and easy
9 oktober 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi
We are glad you enjoyed your experience using our application to manage your purchases seamlessly.
Emiyl
Very good..
9 oktober 2026
Svar från Motivo Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
The AI chat bot is really bad
The AI chat bot is really bad, and seems like the only way you can contact the company. However, when it tries to verify my details, it just gets stuck in a loop of saying "I don't recognise that, try again", despite my details being correct.
When I have asked to transfer to a human, it just says it is connecting, but nobody answers.
If your company model is based on AI, you best make sure its one that actually works before you take people's money.
28 september 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi
We're sorry you've experienced these difficulties. As a newer brand, feedback on Motivo plays an important role in helping us improve the experience for customers, so we're particularly grateful that you've taken the time to share this with us. We've shared your comments with the relevant teams for investigation
Emily
Frustrated and confused
I just joined this insurance company yesterday and I’ve been trying to make changes with my policy as soon as possible but trust me, the AI agent is very useless and confused. It won’t recognise my correct details and keep kicking me out. I need help like yesterday but there’s no number to call even now that I feel like cancelling the policy there’s no one to contact.
28 september 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi
We're sorry you've experienced these difficulties. As a newer brand, feedback on Motivo plays an important role in helping us improve the experience for customers, so we're particularly grateful that you've taken the time to share this with us. We've shared your comments with the relevant teams for investigation
Emily
Absolutely awful customer service, sorry NO customer service
Absolutely awful customer service, in fact no customer service at all!!! Stay clear. There AI robot was the worse and most unhelpful robot EVER, no email or number to call. Simple thing like setting up account once purchased email was impossible as there account setup never sends a one time code, tried 20-30 times over 2 days in case they were having issues but never got a code so cancelled insurance, using their so called AI robot. DO NOT USE THEM and comparison sites should remove them
21 september 2026
Omdöme utan inbjudan
Svar från Motivo Insurance
Hi
We are genuinely sorry to hear about the extremely frustrating experience you encountered while trying to set up your account and the difficulties with our AI assistant. We understand how important a smooth onboarding process is, and it's clear we fell short in providing the support you needed, especially with the one-time code delivery. Your feedback about the lack of direct contact options and the performance of our AI is incredibly valuable, and we are actively reviewing these areas to make significant improvements. We are committed to enhancing our customer service channels and the functionality of our systems to prevent similar situations for others.
Emily
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.