New Wave Financial Services  Omdömen 

Absolutely brilliant! From the first introduction with Dylan to the submission paperwork with Rachel i was immediately made to feel valued. Throughout the process, which for me was a major process and a time factor situation I was always kept updated and informed of the next steps. Thourgh introductions was made to the solicitor so they were aware of my case so I didn't have the need to repeat myself. Dylan was amazing. I had spoken to a few people before hand and didn't have much luck but within one conversation with Dylan I had hope and comfort that he would find the right product and lender for me. He was always honest and upfront and responded to all communications in a timely manner. I truly felt Dylan and Rachel went above and beyond to make this a smooth process and genuinely showed empathy and consideration. I describe myself as a hard client in the way I like to be in control and have instant answers and I like to know every detail lol, but I was always put at ease and nothing seemed to much trouble. However I know behind the pleasantries they worked very hard and consistently to get this through on the best deal possible. I would 1000% recommend and will definitely be a returning client.

As a young, self-employed first-time buyer, I initially found the mortgage process quite difficult and wasn’t sure what options would be available to me. Daniel and Kim were incredibly helpful throughout the entire process and made everything feel much more manageable.

They took the time to understand my situation and worked hard to find a mortgage product that suited my circumstances. Thanks to their expertise, they were able to secure a fantastic mortgage offer for me that I likely wouldn’t have found on my own.

Their communication was clear, prompt and supportive from start to finish, and I always felt like I was in safe hands. I’m very grateful for their help and would highly recommend Daniel and Kim to anyone, especially self-employed or first-time buyers.

The staff at new wave were excellent especially as I’m self employed and tried previous to contacting them to get a mortgage with no luck.straight away they found me a lender and the process began keeping me informed every step of the way even pushing the solicitors to get a move on as they were dragging their feet at one point thank you Kirsty,Rachel and Daniel for helping me purchase my 1st home

Excellent. The timely intervention of Debbie saved our mortgage application from total failure. Debbie is wonderful and very encouraging. She knew exactly what she was doing and very professional. Thank you Debbie and Rachel once again.

John

Debbie and Rachel not only helped us to secure our dream home, they remained calm, professional and resilient. Highly organised with what felt like hundreds of documents and they quickly understood a challenging employment status and have been able to work with specialist lenders to accommodate that - it is always a pleasure to speak to them and we cannot thank them enough

Extremely disappointing and unprofessional service.

This firm advertises that they specialise in helping people with adverse or bad credit, but my experience was the complete opposite. From the beginning, communication was very poor. I was left without updates for almost two months, despite actively trying to move forward with a mortgage.

During this time, I received no clear information about what products I was eligible for, no rates, and no realistic guidance. I only found out what mortgage I could actually get because a member of their sales team contacted me much later. Had they not done so, I would never have known, even though I was ready and willing to proceed.

To make matters worse, I was given incorrect and misleading information at various points, which raised my expectations unnecessarily and caused delays. When I followed up for clarification, the response I received was dismissive and rude.

If you are someone with bad credit looking for professional, supportive and transparent advice, I would strongly recommend thinking carefully before using this company. Communication, honesty and customer care should be the priority in this sector, and unfortunately that was not my experience here.

Dan and Rachel have been very helpful getting my unique situation over the line, I highly recommend anyone who is self employed and has a complicated situation to speak to these guys as they know the right ways to navigate.

Dan and the team made the process straightforward and helped us at every stage of the process. We could not have been happier with their professionalism and care. Highly recommended.

Kye and Dan really helped me out finding me a mortgage. I'm self employed and didn't think I'd get a mortgage but these guys sorted me really quick and they even sorted out a solicitor for me. I can't recommend these guys enough thank you Kye and Dan for all your help.

Fantastic experience .. Cannot recommend highly enough ! A professional , competent company that gets the job done

absolutely brilliant service so easy and required very little information i was about to give up on getting a mortgage this was my last try before giving up

Couldn’t have asked for a better remortgage.

The odds where stacked against us in terms of some previous missed payments and only having one years books but New Wave went above and beyond to help get us the offer that we requested.

Dylan & Kai were so prompt and efficient in all that they did for us, the process was made so much easier.

I would highly recommend and definitely use them again.

Thank you so much to Dylan, Kai & staff at New Wave.

Really prompt - proactive - and friendly communications. Debbie got everything sorted with a minimum amount of fuss - and generally left us feeling very well looked after as long standing clients.

I have dealt with the team at New Wave on multiple occasions and each time I can not fault the service that I receive. Both Debbie and Kim operate at the highest standard and are not only really professional but are very personable and they care about their clients.

I receive daily updates from Debbie and Kim on the progress of my case, at no point have I ever had to chase, and any question I have, no matter how big or small are always answered in a timely manner.

I would highly recommend anyone to use New Wave.

Massive thank you to the team at New Wave. Their service was outstanding and made the entire process so smooth and stress-free. I couldn’t recommend them highly enough. Special thanks to Dave, Debbie, Kye and Daniel.

We were told by our accountant not to go for a mortgage as our business had a rough few years but due to personal circumstances and business doing better we contacted new wave to discuss the possibility of buying a new home!

Dylan was really confident from the start of our journey and re assured us pretty quick that a mortgage was more than achievable!

We had been put forward to a broker prior to the festive break, after the break Dylan had checked with a few other lenders and found another with an even better term and reduced interest rate! We switched and saved a bit per month!

Kye was very informative through the process supporting Dylan and promptly updating us at each stage. The lender had went back and forth a few times with further questions and both pushed things for us and had the mortgage offer tied up pretty quick!!

No nonsense approach from both and confidence that is re assuring in such a big part of your life!

Will be in touch in the future should we decide to go through the same process and have already been recommending business owners friends to get in touch with the team should they need assistance!

This amazing team is not only friendly and professional, but genuinely furnished with the right experience and knowledge allowing for a transparent and confident experience for clients from start to finish.

Communication is always brilliant, this is the second time I've had dealings with New Wave and in particular Dylan. I cannot thank Dylan and Rachel enough for helping me through what can be a stressful process. Knowing I can contact you both with all my questions and have things explained to me in easy to understand terms is really helpful! Thank you so much for all your help and guidance.

Myself and my partner broke up after 20 years together and it has been a very tough time. I had been to so many different lenders and mortgage advisors to try and find a mortgage so I could keep my home. I had lost all hope until Dan and Kim helped make it happen. I am self employed so finding a mortgage is not always easy. I am so grateful for the support Dan and Kim gave me. The process was fairly quick and they were so understanding about my situation. Thank you both for helping me keep my home.

New Wave have exceeded our expectations, going above and beyond to ensure a successful outcome, in what was a complex case!
We can't thank Rachel, David & Kirsty enough! They always replied quickly and have guided us through the entire process with professional, friendly & helpful communication throughout. We highly recommend New Wave!