Let's compare two experiences.
Let's compare two experiences.
Them: Three weeks. Zero solutions. Five phone calls where I was told "24-48 hours" each time. Two support tickets that vanished into the void. Portal messages that went unanswered. Complete radio silence while my house actively leaked from storm damage and my roofer waited for a deposit.
AY'RLp: Two days. One phone call. They looked at my paperwork, found a missing bank form that the company never mentioned, walked me through the fix, and my money cleared immediately.
I'm a freelance graphic designer. My income is feast or famine, so I keep my emergency fund in their brokerage account for growth. I knew they were built for traders, not regular people. But I gave myself a month to pull cash out. That should have been comically excessive for a simple transfer. It wasn't.
Their support team couldn't find the issue in 21 days. A third-party group found it in hours. That tells you everything you need to know about where their priorities lie. My roof is finally patched, but the frustration of having to go outside their company just to get my own money? That sticks with me more than the water stains ever will.







