I initially chose Morris Jenkins…but never again
I initially chose Morris Jenkins because they previously repaired my AC unit and did great work. Based on that experience, I trusted them when I called about a clogged toilet and shower on Sunday.
During the visit, the plumber advised that the clog appeared to be in the sewer pipe and said the city would likely be responsible. He told me he would handle communication with the city. He later returned and stated that the city determined it was my line for 500 feet up the road and that I would need to address it.
The following day, they sent another technician who flushed the line and ran a camera that was not long enough to provide a proper diagnosis. There was still no resolution. I was then told I would need a brand-new sewer line at a cost of $25,000, along with $7,000 in additional work just to properly diagnose the issue. This involved digging up what I was told was my line.
Something did not sit right with me, so I contacted both another plumber for a second opinion and the city directly. The city confirmed the line in question was theirs. They came out, reflushed it, cleared the blockage, and resolved the issue.
At this point, I am out $1,500 for work performed on a line that I do not own. I did pay the initial $483 for the toilet ring repair and troubleshooting on day one, and I am not disputing that charge. However, I strongly disagree with the additional $1,500 charge for diagnosing and working on what was ultimately confirmed to be a city-owned line.
When I spoke with a supervisor, they were unwilling to offer any resolution regarding the $1,500. Additionally, city records indicate the line was their responsibility, which directly contradicts what I was told.
I am extremely disappointed. I feel misled about the communication with the city and was nearly persuaded to spend $25,000 on a sewer line I do not own. Because of this experience and the lack of resolution, I have lost trust and will not use Morris Jenkins again. I am sharing this so others can be aware and do their own due diligence.