Morgan Sindall Property Services Omdömen 

My experience of the kitchen refurbishment carried out through my housing association has been extremely disappointing. The work began on 19 May 2026, and I am still dealing with poor workmanship and outstanding issues months later.

Holes were left unsealed despite being raised before work began. The gap beside the cooker is excessively wide, allowing food to fall down the side and creating hygiene concerns. Plumbing problems arose following the sink installation, and a plumber was unable to identify the cause. There was also excessive dust, inadequate protection for my belongings, damage to my flooring and rubbish left behind.

The cooker remained disconnected until early July, and I have had to repeatedly chase for outstanding work to be addressed.

Morgan Sindall Group has now merged with LovellPartnerships, yet my experience of the work carried out has been extremely poor. I have been left with unfinished work, avoidable disruption and concerns about the standard of workmanship. The workmen should have the necessary skills, and the work should be properly supervised and checked before being considered complete.

A kitchen refurbishment should improve someone's home, not leave them dealing with months of stress, mess and unresolved defects. Based on my experience, I would not recommend the service I received.

I’m a tenant in grove village and Morgan and sindall are our repairs team and I have to say that when a job is put on it’s always done brilliantly! Especially this one fella he can turn his hand to every repair 👍 5* hope you get him for your next repair

Cowboy plumber,White English could not fix the repair properly...council property, I gave the wrong date so that they don't know which property, please watch them carefully and check if the job is done properly

I had an appointment made for a construction guy to come to my flat today in the afternoon

I was informed by text that the gentleman was on his way and that he would be with me soon

When he arrived he was courteous professional and diligent

The work that needs to proceed was dutifully and diligently performed and photographs were taken

The gentleman concerned informed me that he had ordered the glass and that one of the two jobs would be performed in early October

I am usually a little concerned regarding Morgan Sindal staff entering my flat however this was a magnificent change and all the questions I asked were answered and time lines given

I consider this gentleman a true professional and would happily have him perform the required maintenance at any time now and in the future

Many thanks to the unknown gentleman who lives in W10 area

Great service from the team

Huge thank you to you all

Stuart Sullivan

On-going issues for over 10 years. They don't call back when they say, do what they say, turn up when they say, talk to people decently. They don't deserve a single star or the extra years contract.

Looking at the reviews rating I don't think they give a g damn anyway. Called and stayed on the line for at least 15mins. Gave up. Just got a call back that lasted 2 seconds. So it registered that they called and no one picked up. Typical strategy used by them and not only them. Waste of time.

The individual I have been in contact with has been ignoring my e-mails even when I have clearly stated that this is a formal complaint. They only respond when I have copied in senior managers and directors. No acknowledgement e-mail or an apology for the poor service and non-communication. It appears that Morgan Sandall’s staff lack basic communication skills and etiquette when dealing with customers. Avoid at all costs.

I am writing this review to express my extreme dissatisfaction with the service I received today. I dedicated the entire day to awaiting their arrival, only to be informed at 4:45 PM that they would not be able to attend, and that's only because I called them.
This late notification and lack of communication is unacceptable.

Furthermore, my initial interaction with their representative was highly unprofessional. The individual's tone was dismissive, and they failed to offer a basic greeting at the beginning of the call or an apology when I explained the situation. Instead, I was abruptly transferred to another department. The overall impression I received from their phone staff was a complete lack of customer service, professionalism and compassion.

Given this experience, I have significant concerns regarding my upcoming appointment on Monday morning.

If i could give this company 0 I would
Turns up don't do the job because they haven't got the right part
I emptied the loft ready for them only for them to not turn up
Twice now nothing has happened and said they will rebook
Ok I live in a council house and I'm not paying for the work but when take time to sort the area out for them not to come
And have a special needs daughter in the house and the disruption isn't good for her IT'S NOT GOOD ENOUGH

Took a day off work for an appointment booked in for 12-4pm. No one bothered to turn up, no communication from Morgan Sindall. Email address does not exist! Landline number doesn't either. Constantly says "line busy" mobile number just rings, never answered! ANOTHER COWBOY COMPANY subtracted by L&Q. I want my days earnings I have lost reimbursed through your company's failure to turn up!! You are DISGRACEFUL!!!

The worse contractors I never meet.
All my friends have a very bad experience withh M. S.
My question is why westminster still renew their contract. They never do a good job. I called you 5 times but you never pick up the phone. Why your phone number for???

I am.so dissapointed about you. I never put any feedback but I am.tired of your jobs. Anytime You do the jobs; you have to cause another problem. You came to change the pipe of my neighbour and my one because my neighbour had a link problem. Now she is OK and my flat is flooding when my neighbour uses a washing machine. I am calling you now it 50 min you do not pick the phone. That is under s' Landlord and Tenant Act 1985, you are required to keep plumbing in proper working order. The current installation fails the duty.

Plumbers came here to fix my toilet diddnt do the job properly and actually threw there disposable gloves out of my toilet window as when I came downstairs I saw them on my balcony what's even worse is that I'm having to call them again to fix the same issuie on my toilet again

this company sucks if ihad the chance to go back in time i would never hire this company for what they have done to me they are horrendous!!!!! dont hire they are theives!

The worst company, if I could I wouldn't give them even one star.
I had problems with my kitchen cabinet and I contacted them, they came to the first appointment and couldn't fix it, he said he would order a new kitchen cabinet but I didn't see him take any measurements, at the second appointment when he had to come with a new unit he said he only came to fix a shelf, I reminded him that he said the appointment was made to change the entire kitchen cabinet and finally at the third appointment he decided to change my cabinet, but he had no idea what to do and after a whole day of struggling to fix it he said he fixed it, not even 5 minutes after he left the house I went to check what he had done and when I opened a drawer it was about to fall on my feet, it wasn't even fixed, I even called to send it back to fix it but the person on the phone said that the engineer is no longer near my house and I need to make a new appointment, I told him I wanted someone urgently the same day because it's a risk and it's Health and Safety but they said they couldn't do anything because it's Friday and they have nothing to do until Monday, I told them I have a child and it's risky to leave the drawer in the cupboard like that because it could fall on him if he touches it. Unfortunately the person on the phone didn't want to help me and I have to wait for the next appointment, even on the fourth visit after he finished the repair I noticed that he forgot to put silicone in two parts of the bottom of the cupboard and that piece was moving and I had to call again to make another appointment for him to come and put some silicone where he forgot to put it.
They are some incompetent people who have no idea how to handle repairs.
Considering they have so many bad reviews I don't know how nobody
doesn't take any action?

My flooring in my kitchen was terrible before and Martin from Morgan Sindall came to have a look to make it “safe” he said I needed whole new flooring as in all honesty the flooring wasn’t safe at all for me or my children , and put in the soonest date he could to come and fit my flooring , he was very polite and was genuinely a very nice person he asked what colour flooring I would like and made sure it matched my front room. The flooring looks absolutely wonderful now and really brightens up the kitchen he’s done an amazing job his name if Martin Webster And id recommend him highly to anyone who needs their floor doing thank you so so much. Amazing fella!

Wish we could give zero. They just tx you a appointment dont even check if its convenient, due to my work! Arrange time of they turn up totally different time to stated luckily I booked day off, only to be to be told the part wasnt ordered and would have to order and return, not sure how long. Waited 3 weeks already. Unfortunately we all cant have days off when we want, well not witj my boss. Disgraceful service

Well done to Morgan Sindall! What made this experience fantastic? The main bedroom radiator wasn't working a few weeks. Manny attended to assess the issue. He was unable to resolve the issue because the radiator was full of internal rust and impossible heat up. Manny said he will report the issue., and some one will be in touch. Thank you Manny for keeping your promise, respect 👊 to you for following it up!
On Friday 27th February 2026 the engineers attended to replace the radiator. Leon and his colleague were exceptional! Leon was approachable, repectable, and easy to converse, and a pleasure to welcome into our home. They carried out the job neat and tidy.
The radiator is nice and modern giving off some nice heat😃! Thanks Morgan Sindall for quality work, brilliant service from Manny, Leon and colleague! 👏 👏

They just flooded my moms flat.destroyed all her memories she had in cupboard,she’s 80 with dementia and has been heartbroken all day.how are companies like this given big contracts it’s terrible.she’s had a plumber around since 230 am ,he said he can’t believe what’s been done.the person cut through a water pipe and used tape to fix it and left.4 properties flooded.horrible.but obviously I can see I’m not alone 😤

Worst company in the world. I have the misfortune of living in an council estate flat that is serviced by Morgan Sindall. Westminster housing has decided to work with this company for some obscure reason. My complain will of COURSE be filed with them too, as well as my local MP as surely, my case has wasted 100s if not 1000s of pounds and its still unresolved.

so TWO AND A HALF years ago my landlord and me tried to start a repair request as the windows in the property do NOT stay open and this is a problem for the warm months and when you want to air the flat. It took these useless company TWO YEARS and some, to actually manage to visit the property with someone who had no experience with windows (!!!!). They claimed that 'previous attempts to gain access were not successful' which is a blatant lie, as i work from home and i was home especially for those days that they were supposed to come - never came.

When the person attended, he realised the windows need a carpenter. Then then sent another person, a carpenter this time (a month or so later). He said the repair is impossible, but that they could install a different method of keeping the windows open. I accepted as there is no other way around the repair.

Since then, the appointment for them to come and fix it has FAILED 4-5 times in a row. Once, they did not have the parts. Then, they had the parts but something happened. Then, they had the parts but the carpenter was tied with another repair. I gave them a last chance today, then (of course) they called me again to say its not happening today as the person slotted for this job does not have the parts.

When i asked how is it possible that the person sent to do a SPECIFIC REPAIR does not have the NEEDED PARTS, especially after so many failures to attend and repair and the super chilled unapologetic person on the phone said its possible because the person who was supposed to attend and had the parts is on a different job, so the currently slotted person to attend my repair does not have them with them.

TELL ME WHY YOU TRUST THIS COMPANY. Its a waste of public money. I will report this to the local MP who is already CC'ed in and aware of the mismanagement going on, chewing public money doing nothing and they asked me how the repairs are going.

I just said to the person on the phone that i no longer wish them to do the repair. Every time they are supposed to come, i have to move the whole house around for them to have access, only for them to cancel every SINGLE time.