Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Se mer
Företaget har svarat
Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Se mer
Företaget har svarat
Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.
Kontaktuppgifter
Unit 3, Brassmill Lane Trading Estate, BA1 3HZ, Bath, Storbritannien
- help@moose.co
- moose.co
4,3
Utmärkt
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff great item arrived on time kept…
Staff great item arrived on time kept me updated on shipping times and rectified a small problem due to carrier damage within next day
11 juli 2024
Svar från Moose E-Bikes & E-Scooters
Thank you very much for taking the time to write this review! 😊
Pure step through e bike
Excellent delivery time.
Product seems to be of a high standard so far very pleased
15 juli 2024
Svar från Moose E-Bikes & E-Scooters
Hi there Stephen, thanks so much for the five stars. We hope you love the bike 🚲
Good efficient service
11 juli 2024
Svar från Moose E-Bikes & E-Scooters
Hiya George!
Thank you for your 4-star review! We're delighted to hear you enjoyed your experience with us.
Your feedback is invaluable as we strive to improve and deliver the best service possible. We'd love to hear how we can make your next visit a 5-star experience.
Thanks so much,
Moose
Brilliant, responsive customer service
Minor issue, that was rapidly resolved, fantastic customer service. Order dispatched swiftly and via 24hr Royal Mail.
12 juli 2024
Svar från Moose E-Bikes & E-Scooters
We’re really grateful and appreciate you taking the time to share your rating with us! Thankyou
Very easy transaction delivery was no…
Very easy transaction delivery was no issues and the customer service very helpful
1 juli 2024
Svar från Moose E-Bikes & E-Scooters
Hi Lee, thank-you so much for the five stars!
Good service
10 juli 2024
Svar från Moose E-Bikes & E-Scooters
Hiya Sampson,
Thanks for taking the time to leave a review. While we’re glad to hear you had a satisfactory experience, we're committed to delivering excellence, and it seems we have some work to do in this instance.
If you could let us know what we could do better to get the five stars that'd be awesome. Your feedback is crucial in helping us improve!
Thank you,
Moose
Excellent customer service by Bryony
Excellent customer service by Bryony. Emailed with regarding an purchase, I instantly received an email back and it was resolved within 10 minutes.
18 juli 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Thanks so much for the lovely feedback Devina!
Svar från Moose E-Bikes & E-Scooters
Hiya Luke, Thanks for the five stars! Glad we could get it sorted 😊
The delivery took a long time and they…
I am very happy to have bought my scooter here, the company is very responsible and the product they offer is very good, highly recommended
8 juli 2024
Svar från Moose E-Bikes & E-Scooters
Hiya Cristhian! Thanks so much for this feedback. We're glad we sorted all of the issues for you 🤩
Svar från Moose E-Bikes & E-Scooters
Hiya Jack,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Small blip resolved promptly!
Prompt delivery & good price for a softshell jacket. Would recommend.
11 juli 2024
Svar från Moose E-Bikes & E-Scooters
Thanks for the five stars Mel! Glad we got it sorted 😊
Order on the 9th it came 12th had…
Order on the 9th it came 12th had little issues setting up and got helped straight away Communication was excellent and very patient as am not to good with tech! Highly recommended!
16 juli 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Hi Nickeisha! Thanks so much for the awesome feedback. We're glad we could get everything resolved quickly and hassle-free!
Great customer service but came with…
Great customer service but came with missing peice
16 juli 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Hey there Mimi,
Thank you for your feedback. We're thrilled to hear that you had a great customer service experience. We apologise for the inconvenience caused by the missing piece, but we're glad that we were able to resolve it by sending out the parts straight away with next-day delivery as soon as we heard about it.
We look forward to seeing you again in the future.
Svar från Moose E-Bikes & E-Scooters
Hi Lee! Thank you so much for sharing your thoughts with us.
We're over the moon that you would recommend us!
We totally get that your order took a bit longer than expected, and we're really sorry about that. As you know, we did our best to make it right by throwing in a free accessory and offering some store credit to say sorry for the delay.
We're all about top-notch customer service here at Moose, so we'd really love to hear how we can knock your socks off and make your next experience a 5-star one!
Thanks a bunch,
The Moose Team
Great customer service from bryony here…
Great customer service from bryony here at moose. Very much was happy to help with my issue and we got to the bottom of things easily. Thanks again!
15 juli 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Hiya Wesley,
Thanks so much for this amazing feedback. We're glad you had such a positive experience with us.
Fast easy and to be fair this scooter…
Fast easy and to be fair this scooter is beyond what I imagined
10 juli 2024
Svar från Moose E-Bikes & E-Scooters
Thanks so much for the five star feedback Andrew!
Svar från Moose E-Bikes & E-Scooters
Cheers for the 5 stars sally!
Item recieved on time
Item recieved on time. I was not sent the charger and parts. Replacement was sent the next day though. Great communication by the customer service team.
5 juli 2024
Svar från Moose E-Bikes & E-Scooters
Hiya Ishthefaque! Thanks for the five stars! ✨
Quality Electric Scooters
Great price for a top of the range scooter.
Apart from a couple of light scratches on the frame you'd think the scooter was brand new.
Communication (Bryony) was 1st class.
If you're looking for an electric scooter, check out Moose 👌🏻
4 juli 2024
Svar från Moose E-Bikes & E-Scooters
Hiya Kevin! Thanks so much for this 1st class feedback. See you around 🤩
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