Card not turned up for my nephews birthday despite ordering ahead of time. No communication?

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Card not turned up for my nephews birthday despite ordering ahead of time. No communication?

Svar från Moonpig.com
I have not received this order yet. However, the cards for Moonpig and usually excellent quality and design.
Liked the style and not too cluttered design of this card.
Great birthday card.
Ease of finding a card quickly
Great speedy service
I haven’t seen the cards as they were sent direct. Delivery was spot on though! Expensive but needs must when ordering from the Caribbean!!
Lovely clear graphics, 5yr old picked it out himself!
Excellent service