Like the last person I don’t often write reviews but I was really pleased with the whole order process and great messaging. The gift was delivered much earlier than anticipated and was lovely. I thin... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Cannot praise Monty & Ridge enough. I ordered hampers for a corporate event and they were beautifully presented with a lovely selection of sweet and savoury treats, all the winners loved them! H... Se mer
Recently had to contact after order not being received. Order placed during Christmas rush and has gone awol in the meantime. Gemma was fabulous, so willing to help and 1st class support to the custom... Se mer
Incredible small business with plenty to offer for people of all ages and needs. Lovely lady behind it all who works insanely hard to make others happy. Would recommend to anyone and everyone, have an... Se mer
Företagsinformation
- Presentbutik
- Leverantör av företagsgåvor
- Butik med presentkorgar
- Friluftsbutik
- Löparbutik
- Butik med toalettartiklar
Skrivet av företaget
Monty&Ridge - the gift of adventure! Inspired by the outdoors, we make hampers for everyone, from wine and champagne, and chocolate and coffee, to cycling and swimming, and mindfulness and self care. So many gifts are just 'stuff' - stuff that sits on the shelf, stuff we didn't really want, stuff that we wouldn't have bought for ourselves. But gifts can be so much more than that. They can be inspiration, a tool, a kit to help them take some time for themselves, to do something a little different, exciting, or unusual. Help them to step away from the chaos of normal life to relax, savour, re-energise and enjoy, by using the contents of a Monty&Ridge hamper. Our gifts are designed to be sent directly to the recipient, with a handwritten personalised note included in every box. Come and see what makes us different!
Kontaktuppgifter
Storbritannien
- gemma@montyandridge.co.uk
- montyandridge.co.uk
4,7
Utmärkt
102 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience
Like the last person I don’t often write reviews but I was really pleased with the whole order process and great messaging. The gift was delivered much earlier than anticipated and was lovely. I think it made someone’s day so thanks Monty & Ridge. Will definitely use you again.
18 februari 2025
Omdöme utan inbjudan
I don’t often do reviews
I don’t often do reviews, so when I do I really mean it! They ‘bent over backwards’ to make sure that the gift I ordered was exactly what I wanted.
A pleasure to deal with.
30 november 2024
Omdöme utan inbjudan
Cannot praise Monty & Ridge enough
Cannot praise Monty & Ridge enough. I ordered hampers for a corporate event and they were beautifully presented with a lovely selection of sweet and savoury treats, all the winners loved them!
Hampers were despatched and delivered exactly when promised.
I communicated both by phone and email and each time received friendly helpful advice
Gemma and her team are truly amazing and a small company I would definitely recommend
24 april 2024
Omdöme utan inbjudan
Although I made a mistake in my order…
Although I made a mistake in my order ,I was contacted promptly and the lovely helpful young man sorted it all out!
Excellent service!
9 oktober 2023
Beautiful and thoughtful gifts
Beautiful and thoughtful gifts, carefully packed, swiftly delivered. Will be using again.
18 september 2023
The commmunication with the company was…
The commmunication with the company was great as responses were fast and as helpful as they could be but as the product was not sent as tracked I cannot tell if it was delivered as it was an anonymous gift so I cannot just ask the recipient.
For the price of the item I would prefer tracking to tell if the parcel was delivered
31 augusti 2023
Svar från Monty&Ridge
Many thanks for your review Angela. We corresponded over email about your parcel at the time of being made aware of the original failed delivery, and did our very best to help you, including speaking to Royal Mail head office to try and assist, and I understood that you were satisfied with the outcome as we had not heard from you since this. Letterbox gifts are treated as 'large letters' in the post by Royal Mail, and therefore do not have full tracking included with them - this is explained in the delivery information available on the website. However, the 'tracking' links provided do have delivery confirmation, so you can see delivery attempts made. Issues arose for you as the parcel delivery address was one that is unavailable on Saturdays, and so delivery to the recipient was unsuccessful. We spoke to Royal Mail on your behalf about the automatic redelivery protocol, who told us that there had been staffing issues at the local depot, and that it may be a couple of days late in redelivery. It should have been redelivered the next working day or soon after, but as this review implied that it had not, we have looked into it further for you. When investigating, we were unable to track any movement of the parcel from the depot after this point. Although our delivery guarantee only guarantees one delivery attempt, delivery has been logged as attempted, and we cannot know for sure if the parcel has been delivered as you specifically requested it was sent anonymously so you cannot ask them, we have sent a replacement on an urgent delivery service, and waived our charges for doing so. We have corresponded with you and understand this has resolved the situation to your satisfaction. Customer service is of utmost importance to us and we take any issues very seriously - this is no exception. Kind regards, Gemma
Product was exactly as advertised and…
Product was exactly as advertised and delivered quickly. Would order again.
13 augusti 2023
Such unique and thoughtful gifts
Such unique and thoughtful gifts. Also sustainably focused too. I bought the swimmers box for a friends birthday and she absolutely loved it! Highly recommend. Thank you.
6 augusti 2023
I bought the gift for a friend’s…
I bought the gift for a friend’s birthday. It arrived on time and she was absolutely delighted with the variety of products.
8 maj 2023
Fast delivery & beautiful product
26 mars 2023
The product is lovely, the customer service even better
The product is lovely, but what made my experience really great was that having paid for express delivery and then waited over a week for the present (missing my friend's birthday) Monty & Ridge were brilliant about refunding the express delivery payment.
It wasn't their fault, they don't deliver the products themselves but they totally took responsibility and sent the most empathetic and friendly email (thanks Gemma!).
100% will be back x
22 mars 2023
All brilliant
All brilliant - communication, speed of dealing with the order & including an additional item afterwards, and the recipient was delighted with the box and quality of items.
5 mars 2023
Fabulous products, fabulous service
I purchased a letterbox pamper gift for a friend who found it after a long-haul flight, and she absolutely loved it! Highly recommend.
28 februari 2023
Lovely mindfulness box sent to a friend…
Lovely mindfulness box sent to a friend and they loved it.
26 januari 2023
My friend was delighted with her get…
My friend was delighted with her get well soon gift. So much things good quality well packaged
7 januari 2023
Overall great service
Ordering was easy, the recipient is impressed with the quality of the products
5 januari 2023
Amazing customer service
Recently had to contact after order not being received. Order placed during Christmas rush and has gone awol in the meantime. Gemma was fabulous, so willing to help and 1st class support to the customer, she couldn't have been more helpful. It isn't often to have such an amazing customer experience when something has gone wrong. Happy to look into and assist in resolving. No doubt I would recommend this small business to others or use again. Amazing!
11 januari 2023
Bought as a gift to a friend
Bought as a gift to a friend in need of a pick me up, she absolutely loved it. Said it smelled amazing and was well packaged and presented, I am very happy
14 december 2022
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