The website stated a delivery time that…
The website stated a delivery time that was not met, which meant the bag arrived too late for my trip and I had to buy another one. I was given a small refund because it arrived after the date I needed it for.
When I returned home and properly inspected the bag, I found the quality to be poor, with loose stitching on the back. It did not resemble the “luxury” quality shown online. I was then offered a 50% refund due to these issues, but I have never received it, despite chasing and being told to check with my bank.
On 24/09 I was told the refund would be processed within 3–5 working days. It is now 07/10 and there is still no sign of any refund. I am extremely disappointed, especially as I had planned to purchase a further 4–5 bags, but I will not be wasting any more money here.








