Montblanc Omdömen 

Servizio perfetto, purtroppo una delle commesse molto sgarbata, brusca e poco accogliente, consiglio una maggiore cura nell'accoglienza del cliente!

Bought there £140 phone case 2 weeks ago and the back is peeling off.

Unfortunately I couldn’t rate less than 1, non existent customer service, total hot air and a disregard for their customers or should I say victims. Montblanc blame a new computer system installed over 6 months ago….. my recommendation is buy a Chinese fake instead, both options have no customer service but at least the Chinese are more honest

One of the worst experiences I had.

According to their website and terms and conditions it is free returns with no trouble.

However upon the package being collected by ups, they send the package back to you claiming the invoice was not attached

All 3 copies of the invoice was attached, I have photographic and video evidence, filled in the online form and yet still somehow they manage to lose the package upon return as well.

Also somehow you have to return to Italy, so it is all shady business practices where they cannot even setup a return broker with all the profits they make

I will be calling my credit card company to reverse the transaction hopefully that will get somewhere

Appalling service

Penna comperata on line alle 22.30 speso €510. chiesta fattura mi dicono che non fanno fattura.. chiedo di annullare ordine mi dicono che non può essere annullato alle 9, in quanto è già in produzione..
Ordine non rendibile perchè personalizzato.. e prodotto di notte. Impossibilità a parlare con customer care.
NON COMPRRERO PIù NIENTE DA LORO SITO

So eine große Firma, aber Ihre Rechnung zahlen Sie nicht. Sehr inkompetente Mitarbeiter, sehr unfreundlich und auch eingebildet.
Wir warten nun schon seit mehr als 3 Monaten auf die Zahlung unserer Rechnung!
Noch nie haben wir so eine schlechte organisierte Firma erlebt!

Habe einen personalisierten Kugelschreiber bestellt. Leider kam ein falscher Kulli an, da kam es wohl zu einer Verwechslung! Ärgerlich
ABER!
Der Kundenservice ist TOP TOP TOP! So nette, engagierte & vorallem verständnisvolle MitarbeiterInnen hab ich selten gesehen! Es wurde gleich nach einer Lösung des Problems gesucht! Ich sollte das falsche Paket wieder zurück schicken, und am nächsten Tag vor 12 nochmal anrufen um mir eine Express Lieferung zu garantieren! Und das klappte auch! Nachdem dann UPS am nächsten Tag aber meinte mein Paket zugestellt zu haben (was nicht geschah) rief ich Montblanc nochmal an und die setzen sich mit UPS in Kontakt und betrieben Nachforschung! Mein Paket kam dann auch im Laufe des Tages an! Danke an die süßen Mädels im Kundenservice, die mir durch ihre Freundlichkeit dann den Tag noch gerettet haben! :) der Kulli (Rollerball) ist außerdem wunderschön und sein Geld Aufjeden Fall wert!

Hi, I bought a watch from the store in Bicester Village at the end of November 2023. When I bought the watch I was assured that if the battery went in the 12 months it would be replaced free of charge. I called the shop yesterday to confirm this and was told the same information.

Having visited the shop today, and after a prolonged visits( part of this being told to come back in 2 hours when the manager would be there. We are no further forward, being told they couldn’t find the watch, the purchase and questioning if I bought it from there. I was made to feel like I had stolen the watch.

After 2 hours the manager was still not there and was advised to come back after another 2 hours. We had made a 60 make round trip so waiting another 2 hours for the manager to make an appearance was not acceptable, especially after being told yesterday this service was available.

We were advised to take the watch to the store in New Bond Street ( more expense) where they would be able to change the battery in store at no cost and it would take approx 1 hour.

I have called the store in New Bond Street to confirm this information is correct and have been advised that I would need to pay £40 for a new battery and this would take 5-6 weeks.

I find you customer service to be lacking and for an expensive premium store completely unacceptable.

Can you please come back to me with a resolution.

Jo

God forbid you ever need to return anything, no one seems to know what they’re doing and you need to somehow become an expert in international shipping to return to them.

Refund policy doesn't include fragrances! Which I can understand generally, but I have ordered their fragrances before, and the latest batches don't smell ANYTHING like what I have purchased previously! So I am stuck with garbage water that is better suited for the waste bin rather than on anyone.

I wanted to get my Meisterstuck pen repaired at the start of December 2023, and from the start to end it took nearly over 6 months of hell!
They were the worst at dealing with and providing an update on the repair, and the delays were unacceptable!
They did offer to do the repair for free due to the appalling and delayed service, but even then it was a nightmare!
The repair was on-going for so long that they even promised to send me free refills, which I have still never received. They are a joke!
I admit that they make the best pens, but they provide the WORST service I have ever experienced, and could ever imagine!
As per the title of this review, I WOULD NOT WISH THIS LEVEL OF SERVICE ON MY WORST ENEMY!

5 months ago I ordered a new leather strap for my Montblanc Timewalker watch via my jewelry store. They never delivered. The jewelry store says Montblanc doesn't answer their requests for information. Montblanc has the worst service level.

Très mauvais service
J'ai acheté un bracelet de 270 euros garantie 2 ans
Après 2 ans et 2 mois le fil du bracelet est usé et prêt a casser
On me dit que la garantie est dépassé de 2 mois...!!! Donc je demande une réparation à mes frais et on me répond qu'il n'y a pas de réparation possible
Quand on achète un bracelet chez Mont Blanc c'espoir 2 ans et 2 mois et aprés c'est poubelle ....
C'est scandaleux pour une marque comme Mont Blanc, il vaut mieux se reporter vers d'autre marques de luxe bien plus sérieuse.

Echoing all the reviews here about poor service on repairs, no ownership for the problem & simply pushing responsibility to their agent, who has no control over the situation.
Whilst I love the look of their products I will never buy from them again based on the horrific service I’ve received. The problem remains unresolved.

es wurden fehlerhafte Produkte geliefert und werden nicht ersetzt. Montblanc schweigt sich aus und das bei einer so hochwertigen Marke. Die Produkte sind ihr Geld nicht mehr Wert.

In data 8 aprile ho portato, in via Condotti, una penna per sostituire alcune parti e apporre un incisione. Dopo essere passato a negozio per il ritiro, come indicato dalla commessa, scopro chevla penna non è pronta.
Richiamo dopo un mese e mi si dice che sono necessarie 6 settimane.
Allo scadere delle 6 settimane non si conoscono i tempi di consegna e stato di lavorazione, inaccettabile per un marchio di tale importanza
Vedo con profondo dispiacere di non essere l'unico a lamentarsi

Wow, reviews are terrible. I emailed customer care because I was ignored whilst trying to buy in selfridges 3 times and I’m not sure why the sales staff are so obnoxious. I chased their reply after a month and I’m still ignored. Why is anyone buying their products and how can they get away with just totally ignoring people and remain in business? Seems I’m not the only one with a bad experience

Fast delivery, great quality bracelet. Good customer service and support. Would use again.

Ich warte nun seit einem Monat auf meine personalisierte Bestellung, die ich als Geschenk dringend brauche. Der Zustelldienstleiter UPS ist eine absolute Katastrophe: Zuerst unzählige Mails sowohl von Montblanc als auch von UPS, dass meine Bestellung bald zugestellt wird. Dann war ich MEHRFACH bei der Abholbox, wo immer stand, dass das Paket nach Ablauf der Frist (??) bereits zurückgeschickt wurde an Montblanc. Unzählige Telefonate mit allen involvierten Parteien. Anruf bei Montblanc, dass bitte nochmal an mich verschickt wird, was nie passiert ist. Jetzt nochmal ein Anruf beim Kundenservice mit der Bitte um Verfolgung. Für mehrere hundert Euro Bestellwert erwarte ich mir einen einwandfreien Service - wenn ich meine vergeudetete Arbeitszeit dazurechnen würde, dann würde mir schlecht werden bei dem Gesamtpreis. Ich rate wirklich eindringlich von einer Bestellung ab und Montblanc dazu, die Zusammenarbeit mit UPS zu beenden.

I have sent them approximately 10 emails about a faulty fountain pen and no reply.
Their roller ball and fineliner refills are incredibly expensive and useless. Much better quality from any cheap felt tip pen. So you spend six or seven hundred euro on a pen and you cannot use it.
Would never buy any Mont Blanc product again. Overpriced (rip off actually) poor quality and non existent customer service.