Montbell Australia Omdömen 

481
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I return to Montbell for many reasons. Firstly they produce superior product which is guaranteed to keep me warm and dry. There's the speed and reliability of their service. The ultra quick postage,... Se mer

Betygsatt 1 av 5 stjärnor

Polite but incompetent. After I placed an order, came back to me several times to say the item in the colour ordered wasn't available. When I finally said I'd prefer to cancel the orde, suddenly the i... Se mer

Betygsatt 5 av 5 stjärnor

Lets face it, We all want the best equipment we can afford… Sometimes that means waiting for sales, or ordering from overseas in the off-season.. If you size is available, then jump on it… best mat... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Top quality products that perform as promised. Delivery is always faster than quoted. The Plasma vest and jacket are super lightweight and offer incredible warmth to weight ration. The jacket is light... Se mer

Företagsinformation

  1. Friluftsaffär

Skrivet av företaget

Montbell Australia is a leading outdoor retailer of some of the best outdoor clothing, accessories and equipment. Whether you are camping, travelling or hiking the great outdoors (or watching the kids' sport or walking the dog) we have a fantastic range of outdoor clothing, footwear and gear to enjoy the great outdoors. We have two stores in Sydney, one in Kent St Sydney and the other on Penshurst St Chatswood. For those preferring to buy online, we have an online store - www.montbelloutdoor.com.au


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

481 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(481)

1 omdöme under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Montebell had the product I wanted

Montebell had the product I wanted. Easily accessible. Good price. Delivered quickly and easily.

Product perfect for purpose.

4 februari 2024
Logotyp för Montbell Australia

Svar från Montbell Australia

Glad to hear you had a positive experience with us, thanks for sharing!

Betygsatt 5 av 5 stjärnor

Great Jacket

I love my jacket! It's light and properly waterproof. I initially received the wrong colour, and Montbell Australia sent me the correct jacket, even while the wrong was was still with the courier, on its way back to Australia. Thanks for that, Montbell Australia.

23 januari 2024
Betygsatt 4 av 5 stjärnor

Great quality products

I love Mont-Bell products. They are top quality. It is a shame the whole range of products is not available in Australia. Prices are higher than in Japan, as should be expected.

19 januari 2024
Betygsatt 3 av 5 stjärnor

Good product, weird service.

Happy with the product but the staff were not very friendly.

Location - Sydney, Town Hall Square.

8 januari 2024
Logotyp för Montbell Australia

Svar från Montbell Australia

Hi there, thanks so much for letting us know. We always strive to have good service so we're sorry to hear that you didn't experience this, we will follow up on this internally to improve future customer's experiences.

Betygsatt 3 av 5 stjärnor

No order progress communication

There was no communication about the sending process at all. I placed the order, and the product arrived at my doorstep sometime later while I was away.

I checked spam and other elements and it did not show up there either.

Normally, there's a notification that the seller has sent the order, and a tracking link is provided. Not in this case.

I was about to call the store to see what was happening when it arrived.

This would preference ordering from others in the future.

Also, I was somewhat perturbed when I ordered from Montbell and got an order receipt from Larry Adler via Eway. This was not expected.

I have not used the raincoat yet, but it seems good.

5 januari 2024
Logotyp för Montbell Australia

Svar från Montbell Australia

Hi there, thanks for sharing your experience with us.

All of our order updates are sent out automatically at each step of the process and I can see that the logs for your order include email updates being sent. I've just checked and can see that the email in this review is the same as the order email so I wonder whether your order information could have ended up in spam?

If you could please double check this and get in touch with us at shop@montbelloutdoor.com.au if there are any issues then we can try to make sure that the process works more smoothly in the future.

Betygsatt 4 av 5 stjärnor

Well designed thong alternative but expensive

Well designed thong alternative, comfortable to wear with or without socks. Not a brand I was aware of but I’ll keep a look out now.
Perhaps not quite the bargain I thought compared to UK pricing but pretty good. Received tracking number which was helpful.

28 december 2023
Logotyp för Montbell Australia

Svar från Montbell Australia

Hi there, thanks for reaching out about your order. All of our prices do include taxes online. If you could please reach out to us at shop@montbelloutdoor.com.au with information as to where you saw a price increase due to taxes we'll be happy to look into this for you.

Betygsatt 5 av 5 stjärnor

Montbell products bang for buck

Montbell products bang for buck. The staff for very helpful and they were patient showing the products Pro/Cons.

27 december 2023
Logotyp för Montbell Australia

Svar från Montbell Australia

Thanks for leaving the review and letting us know!

Betygsatt 5 av 5 stjärnor

Took the tent out for its first camp…

Took the tent out for its first camp and it the quality of materials is very good . Went through it's first severe thunderstorm and it remained dry.

16 december 2023
Logotyp för Montbell Australia

Svar från Montbell Australia

Glad to hear that the tent performed well in tough conditions, thanks for sharing your experience.

Betygsatt 3 av 5 stjärnor

Delayed shipment…

We had to chase up on our order because of the stock situation but we were not informed.

10 december 2023
Logotyp för Montbell Australia

Svar från Montbell Australia

Thanks for sharing your experiences, we will endeavour to dispatch orders more quickly and communicate more effectively if there are any issues.

Betygsatt 5 av 5 stjärnor

Larry Adler Staff excellent

Larry Adler Staff made the process of returning faulty backpacks quite seamless and were so incredibly patient and helpful with a great knowledge of the backpacks for women.
We had 3 faulty backpacks, the interiors of the fabric had peeled off and flaked throughout our luggage, despite living in 3 different places, all had deteriorated in the same manner and same sections of fabric, with different amounts of usage as well. We were extremely happy with LA staff helping us.

17 december 2023
Logotyp för Montbell Australia

Svar från Montbell Australia

Thanks for sharing your experience, we're very sorry for the experience that you had with faulty items but we're glad that the situation was able to be effectively resolved for you.

Betygsatt 5 av 5 stjärnor

Stylish accessories

We’ve bought Montbell in the past and found the quality is exceptional. The staff were helpful and online was a good experience and prompt delivery even over the Christmas shopping time.

11 december 2023
Logotyp för Montbell Australia

Svar från Montbell Australia

Thanks very much for leaving your review, happy to hear that you enjoy the product and service.

Betygsatt 2 av 5 stjärnor

When I travelled into the city to…

When I travelled into the city to collect my C&C purchase, the backpack was not available in store. This was about two weeks before Christmas, yet the sales assistant was unable to contact a manager to provide a solution. I spent about an hour and a half waiting for an outcome (the sales person eventually found stock in another store, and the unit was dispatched quickly by courier to my home address.) The whole episode, including travel, took over four hours, and I returned home that day without a backpack. Poor service - although the sales person himself was apologetic, understanding and did everything he could to resolve the issue favourably for me. I will encourage friends to be wary of Montbell service.

8 december 2023
Logotyp för Montbell Australia

Svar från Montbell Australia

Hi there,

Thanks for sharing your experience with the click and collect process. I'm sorry to hear that you had this experience and we will review our internal processes so that we can avoid similar issues in the future.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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