Monstergroup Omdömen 83

Delivery service is rubbish , the update service doesn’t even work, messed me around with delivery days.

Product good quality BUT flat-packed booklet how to assemble must have been written with no knowledge?? Didn't list all the parts and assembly details non sensible. Rung up and was sent same rubbish again. Delivery over a week no free mallets sent. Hard work to assemble on own but got there eventually. Need to sort these issues afraid won't buy from you again.

Compré una herramienta de costrucción a traves de Carrefour pero el vendedor era esta empresa, la entrega máxima era 10 de Enero, estamos a 18 de Enero y sin noticias de la compra por más que reclamo.

I purchased a stainless steel kitchen sink from Monster mechanics through Ebay in June 2022 had it fitted in July 2022 which is only 4 months maximum and it has started to go rusty , I contact Monster through Ebay and there reply is that it is not covered by there guarantee as it is not an electrical item . how can stainless steel start to go rusty after less than 4 months of use . My advise is DO NOT BUY A STAINLESS STEEL SINK FROM MONSTER THEY ARE RUBBISH

Cheap quality products and poor after sales customer service. Ordered the Monster Racking Galwix Galvanised Steel Shelves and I’m NOT impressed with its quality with flimsy parts that are razor sharp and also the added frustration as it was not easy to put it together. Also save yourself from the disappointment and aggravation. Dealing with their customer services was equally frustrating. They over promise and under deliver. My delivery was several days later than expected so a new date was promised but package never arrived. I had the painful experience of chasing as no communication was forthcoming. Eventually got package 4 days later than expected. Not a good experience! AVOID

Non seulement les personnes sont très sympathique ils vous répondent très très vite généralement dans la matinée ou dans les quelques heures qui suivent et font tout pour vous satisfaire j’écris ceci suite à un petit problème de batterie qui m’ont gentiment remplacé directement sans discuterEncore merci J’habite en Normandie

This company is absolutely disgraceful and should be removed from Amazon. They reply to emails over a week later if at all. Part was missing, sent the item back, they have had the item back for 12 days and still haven't refunded or answered emails. If I could leave zero stars I would. Buy from this company at your own peril, you WILL regret it!

The Range (who I ordered from) messed up the order and I only received 3 out of 6 shelving units. After 40 minutes on hold to The Range I was given the option to open a case with them or contact Monster direct. I took my chances with the latter. The super helpful lady at Monster answered in a couple of rings and had the rest of the order shipped next day delivery. Great customer service. The shelving units are just what I needed for my shed and very sturdy for the price paid too at around £30 each, delivered. Recommended.

Geen aanrader.
Slechte service en kwaliteit slecht.
Bestel ergens anders.

Awful experience with continuing pain and stress. Just do yourself a favour and avoid this company.
'Next day delivery' ... over one week later I have one parcel of three delivered, and frankly just want a refund and never to hear from this company again.

I purchased a post box, they sent this abroad quickly and efficiently ensuring all the necessary customs forms had been completed. There was a small issue regarding the lock so they sent a new one abroad at no additional charge. They were quick to respond and very professional, excellent after sale customer service.

Monster's Q Rax - let me start with that. It is strong and very, very easy to assemble. I've used a fair bit of racking over the years and this is the best I've ever assembled. Thought I'd see what they were like and ordered two. So good I ended up buying five. 20 mins for one person.

Customer service - one of the racks came with the incorrect shelves. Danielle at Monster apologised, organised the correct shelves for next day delivery and picked up the incorrect ones. What more could she have done? Well, she could have called or emailed the next day to make sure that all was well, perhaps. Which is exactly what she did. Called and emailed!

Brilliant product. Brilliant Customer Service

A great company to deal with quick and efficient and fast delivery

Highly recommended Thank You 🙏

Very good service arrived before the estimated delivery date. I bought it as a gift for my husband and he loves it he can cut tiles to his hearts content. Really sturdy product and easy to use.

Wish I’d of read the reviews before I purchased anything from this diabolical company. Absolutely useless. I’ve emailed them for 2 weeks now they send a acknowledgment email back and that’s it. They send faulty goods and customer service is awful.

First time buyer.
Excellent customer service.
Purchased aquarium complete kit arrived with missing parts, but customer services sorted it out right away and came 2 days later. Very happy customer.

Wonderfull service from the Dutch located Monster office on a delivery issue at the transport company. Took ownership of the probleem and made sure a new product was shipped towards me immediately.

Wouldn't address what was obviously a manufacturing defect on a product they sold that was only a few months old.

An opaque "guarantee, - they don't believe their "mechanical" guarantee should apply to a product that was purely mechanical in nature and operation - a clothes dryer rope and pulley set. They also exhibited no understanding of consumer law and the liabilities this bestows on a retailer.

Amazon (Monster Group are a Market Place trader on the platform) were apologetic enough about the company's behaviour to provide a refund.

Purchased a Q-Rax Heavy Duty Shelving Unit. Had the Grey finish which is nice but in blue as well. The unit is very easy to put together and when shelves are on it is very strong and sturdy. Rubber Hammer supplied and good instructions. Very pleased with this purchase.

From my experience I can only say the customer service has been excellent, goods ordered, goods arrived, a couple of queries, which were sorted by the team very fast, nope I definitely recommend purchasing from monstergroup, keep it up especially Will, Hugh and Josh, well done.