Molo Finance Omdömen 

My broker submitted my buy-to-let application to Molo Finance A.K.A. Molo Tech. I initially thought a digital lender sounded promising, assuming an online-first approach would mean quicker decisions and a smoother journey. Unfortunately, it became one of the most frustrating financial processes I’ve dealt with.

Communication was slow, and basic updates were incredibly difficult to extract. What concerned me most, however, was what I discovered when looking into my options for making a complaint.

Because I saw references to the company being regulated, I assumed I could escalate serious issues to the Financial Ombudsman Service. It was only much later that I learned certain buy-to-let mortgages fall completely outside the Ombudsman's jurisdiction. Customers shouldn’t have to dig to realise that their lending isn't protected as the word "regulated" implies. This distinction should be explicitly clear from the outset.

Digital does not always mean efficient, and "regulated" does not always mean what you think it means. Ask hard questions before proceeding.

033... Phone never gets answered. Always have to leave a voiicemail. When the person responds -she dont have a clue whats going on. Software sytem does not help as well.

I’m extremely disappointed with my experience with Molo. After progressing quite far through the mortgage application process, I was informed at the very last minute that my application had been declined due to a sudden change in lending appetite.

This decision came just days before my deadline, after I had already invested a significant amount of time, effort, and money into the process. At no point earlier was there any indication that the application was at risk of being rejected on these grounds.

While I understand that lenders can change their criteria, making such a decision so late in the process is highly unprofessional and has caused unnecessary stress and potential financial consequences.

I would strongly recommend that Molo improve their communication and underwriting transparency to avoid putting future applicants in similar situations.

This is an honest review of Molo Finance that covers response times, results, and overall experience. With all due respect to good people who feel morally responsible toward clients and aim to use reviews not just to gain trust but to deliver excellent work. Response is slow and very frustrating; it costs you a lot of nerves and money. If you choose Molo Finance, you will face difficulties with many conveyancing companies, as they refuse to work with this mortgage lender at all. I cancelled my transaction after experiencing neglect, stress, and losing money. The funds were never released to complete the transaction. Hopefully, they will improve in the future, but for now, I do not recommend anyone.

Rex is a live chat legend! (and probs a legend in real life too!!!)

Always super helpful and friendly, which makes talking to the lender about case queries enjoyable.

Keep doing you Rex and thanks for all your help, always!

Steve made an incredible impact from day one at Molo Finance. He quickly placed a complex Buy to Let deal while simultaneously resolving an application that had become stuck in underwriting. A huge thanks to Steve for his extraordinary dedication and expertise.

I just found out the organisation is making changes, and no one bothered to tell me I wouldn’t be able to log in. I requested a new password but haven’t received the link yet. Hopefully it sorts itself out by next week, but the delay is really frustrating.

I had a fantastic experience with ANTON from the support team during a live chat session. He was nothing short of amazing—friendly, articulate, and incredibly helpful. He seamlessly connected our discussions from two different days and provided comprehensive answers to all my inquiries. The replies were not only quick but also spot-on. This is what exemplary customer service should look like. Kudos to Anton!

I recently had a wonderful interaction with Paul from the support team! His demeanor is both kind and professional, yet he maintains a friendly approach. He handles tasks with impressive speed and efficiency. Truly, he's a standout!

Good service. 1 or 2 things regarding insurance that was a blind spot but overall a decent service.

My first Mortgage offer from Molo Finance and i'm amazed! might be my fault for not using them till now
a flat in a 16 floor block, they insisted on Connoles to give a value!

must give credit to my BDM John Smith who gave an outstanding service well done !!!

Great experience good service and best interest rate

Thank you Paul. As always provides a stellar service

Shocking experience, taken 16 months to complete on a purchase, not all due to Molo, but held it up so much I ended up paying thousands extra in stamp duty, which could of easily been avoided if they could respond to solicitors questions in a timely manner. Speaking of solicitors, Molo's solicitor was totally unresponsive for months, which added to the delays. Would not recommend!

Straightforward application process and excellent communication throughout.

Really happy with our experience getting a mortgage through Molo. It was a very smooth process and our Underwriter James was fantastic at communicating. I used the chat function to iron out a few queries here and there and everyone I liaised with was a credit to the organisation. Really good customer service all round. Hopefully this is the start of a long relationship with Molo.

I cannot fault Molo in the slightest, quick turnaround times. I have had Kimberley as an underwriter on numerous occasions and the whole process has been very straight forward!

Brilliant communication, with great support and service. 5 star service

Common sense lending and unnecessary paperwork eliminated, morden lending, life made simple and accurate, perfect and amazing lending system.

I interacted with the support team ANTON on the live chat. He as simply brilliant. Helpful, very clear and very kind. He linked the two conversations we had on two separate days and was able to answer all my questions in full. The response was fast and super accurate. All customer service/support should be like this. Top class! Thank you Anton!