Modulr is very fluid and excels in area other don't, so keep it up and in no times you will be the number one payment platform.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Se mer
Företaget har svarat
Brilliant product and the customer service is second to none. I phoned with an issue as a payment was stuck 'pending'. The customer service line was answered very, very quickly and the problem was und... Se mer
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I am very impressed with Modulr. Iain was exceptionally helpful and patient with helping me set up what I needed. I am very happy with Modulr sage salary and supplier payments, it has made our live... Se mer
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Företagsinformation
Om Modulr
Skrivet av företaget
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Kontaktuppgifter
Scale Space, 58 Wood Lane, W12 7RZ, London, Storbritannien
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,4
Utmärkt
139 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Excellent service
Excellent service when dealing with Modulr over an issue with Brightpay Payroll. Very helpful and informative.
8 april 2026
Svar från Modulr
Thank you for your feedback. We’re glad to hear you had a positive experience and that the team was able to support you effectively with the Brightpay Payroll issue. Your comments are much appreciated.
Fluid
Modulr is very fluid and excels in area other don't, so keep it up and in no times you will be the number one payment platform.
8 april 2026
Svar från Modulr
Thank you for the great feedback. We’re really pleased to hear that the AP setup went smoothly and that you’re finding Modulr easy to work with.
We appreciate you taking the time to share your experience.
Svar från Modulr
Thank you for taking the time to share your feedback. We’re really pleased to hear that Shay was able to help resolve the held payment quickly and efficiently. I’ll be sure to pass on your kind words to him — they’ll be much appreciated.
Shay was really helpful
Shay was really helpful and kept me informed on how my query was progressiong
2 april 2026
Svar från Modulr
Thank you for the great feedback. We’re really pleased to hear that Shay was helpful and kept you informed throughout the progress of your query. I’ll be sure to pass this on to him.
Very fast response
23 mars 2026
Svar från Modulr
Thanks so much for your review! We're really glad we could get back to you quickly. If you ever need anything else, we're here to help.
speedy replies and solved my issue
16 mars 2026
Svar från Modulr
Thanks for the 5‑star review! Happy we could reply quickly and get everything sorted for you.
Svar från Modulr
Thank you so much for the 5‑star review!
We’re really glad to hear that our response time and actions met your expectations. Providing quick and effective support is something we care deeply about, and your feedback means a lot to the team.
If you ever need anything else, we’re here to help!
Great customer service and support
Great customer service and support, Sophie was able to answer my questions and put me on the right track very easily.
19 februari 2026
Svar från Modulr
Thank you so much for your fantastic 5‑star review! ⭐ We're delighted to hear that you had a great experience and that Sophie was able to answer your questions and get you on the right track so easily.
We truly appreciate you taking the time to share your feedback — it means a lot to our team!
If you ever need anything else, we're always here to help.
Excellent and very responsive support
I contacted Modulr Customer Support regarding a refund request connected to my Plutus account, and I am very satisfied with how my case was handled. The team responded extreme quickly, and confirmed the refund process in a transparent and professional manner.
What stood out most was the reliability and friendliness of the communication. My request was handled smoothly.
Based on this experience, I can highly recommend the customer support. Thank you for the efficient and trustworthy assistance.
13 februari 2026
Svar från Modulr
We’re really glad to hear that your refund request related to your Plutus account was handled quickly and transparently. Our team works hard to provide clear communication and efficient support, so it’s great to know this came through in your experience.
Thank you again for the recommendation — we really appreciate it!
If you ever need further assistance, we’re always here to help.
refund ok, trusted company
12 februari 2026
Svar från Modulr
Thank you so much for the 5‑star review! We’re really glad to hear your refund went smoothly and that you feel confident trusting us. If you ever need anything else, our team is always here to help. 😊
Fantastic service
Fantastic service, knowledgeable staff on call, efficient, very quick in answering calls and resolving concerns. Amazing, totally satisfied 😀😊
12 februari 2026
Svar från Modulr
We’re delighted to hear that you found our service efficient, quick, and helpful. Our team works hard to be knowledgeable and responsive, so it’s great to know it made a positive difference for you.
We truly appreciate you taking the time to share your experience, and we’re thrilled that you’re totally satisfied 😊
If you ever need anything else, we’re always here to help!
Enjoying the new experience
My first experience with Modulr a few months ago wasn’t great, as the app had several bugs. However, I recently signed up again to give it another try, and the experience was much smoother this time. I’m not sure if there have been updates since then, but everything is now working perfectly and the process was quick and seamless. Overall, I’m very pleased with the improvement.
4 februari 2026
Omdöme utan inbjudan
Svar från Modulr
Thank you for taking the time to share your feedback. We're very sorry to hear that your early experience hasn’t met your expectations — we understand how important clarity and speed are, especially when you're trying to get up and running quickly.
We appreciate that using a new product can feel challenging when things aren’t immediately clear, and your comments about the interface and experience are helpful — they highlight areas we are working to improve. We’d be happy to follow up with a dedicated walkthrough or support session to make sure you’re getting what you need from the platform. If you're open to that, please just let us know, and we’ll get it arranged. Thank you again for sharing your experience — it genuinely helps us refine and improve.
Fast responses ending with a positive…
Fast responses ending with a positive solution.
Professional and helpful throughout.
3 februari 2026
Svar från Modulr
Thank you so much for your 5‑star review! We're delighted to hear you received fast responses and a positive resolution. Our team strives to be professional, helpful, and supportive throughout every interaction, so your feedback means a lot. If you ever need anything else, we’re here to help!
Svar från Modulr
Thank you so much for your 5‑star review! We're really glad we could help and get everything sorted quickly for you. If you ever need anything else, we’re always here to support you.
BRILLIANT VERY HELPFUL
29 januari 2026
Svar från Modulr
Thank you so much for your kind feedback!
We’re delighted to hear you had such a positive experience and that our team was able to help you quickly and effectively. Providing clear, reliable support is exactly what we aim for, and it’s great to know we delivered that for you.
Thanks again for taking the time to share your review — we really appreciate it!
Refund netjes en correct opgelost door Modulr support
Na wat onduidelijkheid rondom een refund op mijn Plutus-kaart heeft Modulr support het uiteindelijk netjes opgepakt en opgelost. Nadat ik het verzoek via hun formulier had ingediend, werd er actief meegedacht en gevraagd om aanvullende informatie. Na het aanleveren van screenshots is de refund correct teruggestort op mijn bankrekening.
De communicatie was duidelijk en professioneel, en ik heb het gevoel dat mijn case serieus is behandeld. Fijn om te merken dat Modulr dit soort zaken nu rechtstreeks afhandelt en ook echt doorpakt.
Positieve ervaring met de support.
28 januari 2026
Svar från Modulr
Thank you for sharing your positive experience!
We’re glad to hear that our support team was able to resolve the refund issue on your Plutus card clearly and correctly. It’s great that the follow‑up questions, screenshot review, and communication helped bring everything to a smooth conclusion.
Your feedback means a lot to us. We always aim to handle cases with care, transparency, and efficiency, so it’s encouraging to know you felt taken seriously throughout the process.
Thank you again for your trust and for taking the time to leave this review!
Amazing customer support
Julien and his team went far and beyond with their continuous support and guidance.
They have really set the example for how any client interaction should be handled.
Kudos to them.
21 januari 2026
Svar från Modulr
Thank you for your kind words!
We’re thrilled to hear Julien and the team were able to support you so well. Your feedback means a lot to us!
Modulr AP needs a bug bounty
I would have expected that a year after they purchased Nook that the AP platform would be mature and polished. As a customer for the past 3 months I have been constantly identifying bugs in the AP platform and needing to escalate these as they affect basic functionality. It's clear that the engineering team behind Nook didn't do a great job and now Modulr is left to pick up the pieces... How can they be allowed to not provide the promised services, months after customers are onboarded?
16 december 2025
Omdöme utan inbjudan
Svar från Modulr
Thank you for sharing your feedback. We truly appreciate your patience and understand how frustrating these issues have been. Please rest assured that we’re actively working on improvements to the AP platform, and an update on your service will be provided shortly. Our team is committed to delivering the polished experience you expect, and we’re prioritising the resolution of the bugs you’ve encountered.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.