It takes a special kind of incompetence to send a 'Review Your Purchase' email for an item that is still sitting on your desk eleven days after you took my money. You printed a shipping label... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
La verdad me gusto mucho esta compra, volveria a comprar, la presentacion esta super porque puedes llevarlo a todos lado, las fragancias son Originales, la atención y la entrega fue rápida.
First time trying mix perfume the shipping was very quick! I ordered two different perfumes & love the convenience of trying different scents especially due to not liking either one. Amouage Guidance... Se mer
I found Mix Perfume when I needed a small amount of my favorite perfume to tide me over till my birthday in May, and it was so inexpensive that I ordered a small amount of another perfume that I’d tri... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
MixPerfume offers a comprehensive range of genuine fragrance samples, ensuring a 100% authenticity guarantee, all available from a remarkably affordable price point of as little as 99¢. Discover your ideal scent today and conveniently place an order for a full-size bottle at an exceptionally competitive rate, accompanied by complimentary shipping services.
Kontaktuppgifter
4,0
Bra
130 omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love all my Creed and Chanel decants! Amazing experience
The best way to try luxury perfumes in a budget! All my perfumes arrived in colorful decants. I ordered Chanel Comete and couple Creeds which are impossible to afford in a full bottle and I am going to order more!!! Thank you!
12 mars 2025
Omdöme utan inbjudan
I was very unhappy with my product
I was very unhappy with my product. I reviewed and explained why I was unhappy. Nobody responded to me.
Now I'm even more unhappy.
Don't ask for reviews if you're not going to respond to customer's problems. I am now an ex customer.
ETA: I read your response, which was the first I've gotten since my complaint. I did not receive any emails with a return sticker. Even if I had, I wouldn't have been able to do anything with it, since I can't print stickers from my email. I checked my spam folder to see if these emails got diverted. The only things in my spam folder are promotional ads for mix perfume.
23 mars 2025
Omdöme utan inbjudan
Svar från Mixperfume
Hi Jill,
Thank you for taking the time to share your thoughts. We're sorry to hear that you were unhappy with your order. After reviewing your case, we understand that your concern was about the size of the 2ml sample you purchased. While the size was clearly stated on the product page, we know that expectations around samples can sometimes differ.
To make things right, we promptly offered a return and sent a prepaid return label to your email for a full refund. Our team also followed up multiple times, but unfortunately, we didn’t receive a response or the returned item. Without that, we were unable to complete the refund process.
If you ever decide to revisit the conversation, we’re still here and happy to assist.
Wishing you all the best,
—The Mixperfume Team
Obsessed!
This is my go-to for trying perfumes. Affordable, convenient, and always a great experience. Highly recommend!
13 mars 2025
Omdöme utan inbjudan
A Perfume Lover’s Treasure Chest
Opening a Mixperfume package feels like unboxing a gift. The variety, presentation, and attention to detail make it special every time. I’ve discovered scents I never knew existed and now test before I invest!
12 mars 2025
Omdöme utan inbjudan
Poor Response time and Customer Service
I have sent 2 emails to Mixperfume and still no response, and I put in a order on the 2nd of March, and it said it was fulfilled on the 3rd, while I still have no products and the shipping has not updated that anything has even been picked up yet since the 4th, this is not a good look and may even lose a customer, although it seems they don’t care about this.
10 mars 2025
Omdöme utan inbjudan
Svar från Mixperfume
Hello Dale Eichhorst,
Thank you for sharing your concerns. According to USPS tracking Number: 420549029300110597204090917799, your order was delivered on March 15, 2025, at 1:36 pm
We’ve attempted to reach you several times to confirm that everything arrived safely and to see if there’s anything more we can do. Please feel free to contact us at info@mixoerfume or via live chat on our website if you still have any questions or concerns. Your satisfaction is our top priority, and we look forward to assisting you.
Sincerely,
Gabriel from Mixperfume Customer Support
First time ordering from this website
First time ordering from this website. I'd ordered 11 1mL samples and they came pretty quickly. One of the vials weren't filled up all the way and I contacted customer service. they quickly sent me a replacement. I'm so appreciative of the communication and service. I will definitely order again!
29 januari 2025
Omdöme utan inbjudan
Perfect gift idea!
I got a couple of samples as a gift for my sister, and she loved it! It’s such a fun way to explore new scents without committing to a big bottle. She’s already asking me for more!
18 februari 2025
Omdöme utan inbjudan
The best discovery for perfume shopping
I randomly found Mixperfume while looking for a sample of Santal 33, and it was a game-changer. Now I get to try designer scents every month without spending hundreds. Plus, customer service is so kind and responsive!
18 februari 2025
Omdöme utan inbjudan
Great for fragrance lovers
As a perfume enthusiast, I love being able to test different niche fragrances without breaking the bank. The process was smooth, and I appreciated the personalized recommendations. Definitely coming back!
17 februari 2025
Omdöme utan inbjudan
Absolutely love Mixperfume!
I ordered a few samples to try before committing to a full bottle, and I’m so glad I did. The packaging was cute, the scents were authentic, and the shipping was fast. I’ve already placed my second order!
16 februari 2025
Omdöme utan inbjudan
Disgusting attitude towards customers
Disgusting attitude towards customers: they write that the order has been delivered, but this is not true. I never received one order with Baccarat Rouge perfume, they promised to send a replacement, but they never did; Chanel Noir perfume arrived three days late, although I was notified that the order had been delivered. No feedback! This company does not care about its customers, they do not respond, although for some reason they have a feedback form on their website.
10 februari 2025
Omdöme utan inbjudan
Svar från Mixperfume
Hello Andrei,
We’re sorry to hear you feel dissatisfied with your experience. We take pride in providing excellent service and want to clarify the situation. According to the USPS tracking information (Tracking Number: 420112359300110597203921806844), your order was delivered on January 14, 2025, at 3:38 pm to the address provided in Brooklyn, NY.
We’ve also made multiple attempts to reach out to you directly to resolve any issues, but we haven’t received a response. Please contact us at your earliest convenience at info@mixperfume.com so we can assist further. Your satisfaction is our priority, and we look forward to making things right.
Sincerely,
Grace,
Mixperfume Customer Support
Fragrance Heaven
Tons of options, fair prices, and top-notch service. I’m officially addicted!
12 februari 2025
Omdöme utan inbjudan
Finally
Finally, a place to try luxury perfumes without buying full bottles! Everything arrived neatly packed, and the scents are authentic. I’m obsessed!
8 februari 2025
Omdöme utan inbjudan
Great experience
Super fast delivery and amazing customer service. Highly recommend!
5 februari 2025
Omdöme utan inbjudan
Horrible customer service from this…
Horrible customer service from this company. They do not follow through when there are problems with orders. I waited 5 months for them to finally refund my money because a package never arrived even after the owner told me he would send tracking numbers and all that. The owner told me specifically he was going to make it right but didn't follow through on what he said he was going to do. Again horrible customer service, just hope there are no problems with your order cause they don't care at that point, they have your money already.**UPDATE** The reason for posting this message was mainly due to the fact they dropped the ball in the end of all this because the owner did not carry through with what he said,and I have those emails. Before I posted this I was going to show a friend the website and I tried to go to their website and my location is blocked so I am not able to visit their site. I assure you I never once was rude with them, I just got tired of checking back every month for 5 months wondering why I never received a package or tracking number like the owner promised. Unreal how people deal with their wrongdoings, business is not what it use to be.
4 september 2024
Omdöme utan inbjudan
Svar från Mixperfume
Hi Andrew,
Thank you for sharing your feedback. We truly value our customers and always strive to provide the best service possible.
We’d like to clarify what happened with your order:
On Sep 26, 2024, you initially reached out regarding your order, acknowledging that an incorrect shipping address was entered at checkout:
Your Message to Us:
"Regarding Order #12074: I put in a order a couple weeks ago online and have not received it yet. I went online and noticed it was returned. I looked through the order history and noticed I put the wrong shipping address on the invoice. I still want the order and would like to know what my options are, my shipping address is: 3850 S. Meridian Ave. Lot. 321. Thanks in advance for your services and any help given."
Andrew Soderberg
Once the package was returned to us, we immediately worked on a resolution, which included:
✅ Preparing a complimentary replacement to ship to your correct address
✅ Issuing a full refund for your original order
✅ Following up to ensure everything was received and resolved
Here’s the tracking link for the replacement order:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405530109355089184186
We sincerely appreciate your patience throughout the process. While there were a few unexpected challenges along the way, we were committed to making sure you were taken care of and received both your refund and replacement in the end.
Our goal is always to provide a great experience for our customers, and we regret that despite these efforts, you feel disappointed. If there’s anything further we can do to ensure your satisfaction, we’d love the opportunity to make things right. Please feel free to reach out at info@mixperfume.com anytime.
Best regards,
Gabriel from Customer Support
MixPerfume
🌐 www.mixperfume.com
📧 Email: info@mixperfume.com
Amazing options and convenient size
This was a great option for holiday gifts. I was able to find my family and friends favorite luxury perfumes and get them in carry-on travel size. It is very convenient and best of all they sample the original fragrance! Thank you!
20 december 2024
Omdöme utan inbjudan
Svar från Mixperfume
Dear Yelena,
Thank you for sharing your feedback. Your order was shipped and marked as delivered by USPS on December 14, 2024. You can track your package using the following link for more details:
Track Your Package: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420070249300110597203817929596
USPS: 420070249300110597203817929596
We’ve been trying to reach you directly at your email address lbolotina@hotmail.com to resolve this matter. If you still haven’t located your package, please contact us at your earliest convenience. You can reach us directly at 786-406-0282 Ext #4 or via email at info@mixperfume.com.
At Mixperfume, we’re committed to ensuring customer satisfaction, and we’re here to assist you every step of the way.
Warm regards,
Gabriel Bonelli
Owner, Mixperfume
I never received my order…
I never received my order #14725..Please check on this and advise me.
Kevin McHugh
1 december 2024
Omdöme utan inbjudan
Svar från Mixperfume
Dear Kevin,
Thank you for sharing your feedback. According to USPS tracking, your order was delivered on December 14, 2024, at 1:13 PM to your provided address on 3 Presidential Drive, Berlin, NJ 08009.
You can view the tracking details here for your reference:
Track Your Package: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420070249300110597203817929596
USPS Tracking Number: 420070249300110597203817929596
We’ve also been in touch via email to ensure your satisfaction and have offered different resolutions to address any concerns (refund or a replacement on us). If you need further assistance, please feel free to contact us directly at info@mixperfume.com or 786-406-0282.
At Mixperfume, we strive to provide excellent customer service and take every concern seriously. We work diligently to ensure that every order is delivered as promised.
Kevin, we truly value your business and appreciate the opportunity to make things right.
Warm regards,
Gabriel Bonelli
Owner, Mixperfume
Scents are really good and persistent
Scents are really good and persistent!
Good product! 👍🏻
24 november 2024
Omdöme utan inbjudan
Just Like the Original Scents
I placed my first order recently for two mixtures of my favorite high-cost fragrances. I am very pleased with my purchase! Smells just like the real thing at a fraction of the cost of department stores. I anticipate using Mixperfumes for a lot of my favorites! 💕
11 november 2024
Omdöme utan inbjudan
Svar från Mixperfume
Hi SteffiH!
Thank you so much for your wonderful review! 💕 We're thrilled to hear you're pleased with your purchase and enjoying your favorite fragrances. At Mixperfume, we pride ourselves on offering authentic scents—our samples are decanted directly from the original bottles, ensuring the same high-quality fragrance you’d find in department stores.
We’re excited to continue being your go-to for all your favorites and more. If you ever need recommendations or have any questions, don’t hesitate to reach out. Enjoy your fragrances! ✨
Warm regards,
Nicole from Mixperfume 🌸
Detta är Trustpilot
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