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I use the machine twice at different places and the copies didn’t work, I called to get a refund they said the refund request was made I just had to wait to get it, it’s been 3 months since that and I still haven’t got my money back.
I called again and the solution from them was to wait a bit longer or call my bank either that or a coupon to get a copy of the key I needed 3 months ago!!!
Such a waste of time, money and energy.

I attempted to copy a key from the kiosk at the N.W. Albuquerque Lowe's. First, the kiosk asked if I'd like an extra brass key for free. I clicked yes. Only later did I learn that the "free" key comes with an order of TWO keys.

So I waited while it cut three keys—NONE of which are the same as the key I wanted copied. For $8.00 plus tax, it gave me three keys that do not match the key I was trying to copy. The kiosk does not furnish receipts.

It being the weekend, Minute Key's customer service was not available. Filling out the complaint/refund form results in generating an Outlook e-mail with the particulars—including several lines in Chinese characters.

So for a half-hour of my time and $8.00 plus tax, I've got three useless keys—which may not fit anything. So far, that's what I've got. DO NOT USE THESE KIOSKS.

i went to wall mart to do some shoping when i cheked out i saw the minute in front of me and went and made 3 keys and went home no one worked went back for a refund and management at wall mart said they were not responsible for that machine .just call the number i did and no body respondedim retired and i need my hard earned money back.tks

Had 3 keys cut for 12.99. None worked. Cut 3 more thinking maybe I didn’t insert them correctly and those 3 didn’t work. Customer service is nonexistent. They ignored my request for a refund which was only requested for 1 of the 2 transaction that produced bad keys.

I have 3 good reasons NOT to get a key at a MinuteKey kiosk. Reason #1: The key didn’t work. It wouldn't even go in the lock. Reason #2: Their refund policy is very cumbersome and rigid. They allow 30 for a refund. If you ask on day 31, they refuse the refund. Reason #3: You can get a key made at Ace Hardware or other places much cheaper. So Buyer Beware with MinuteKey.

Mike in Lehi UT quoted my teenaged son $150 to replace his lost truck key (no fob). The doors were unlocked, took less than 20 minutes. When it came time to pay, my son gave him his debit card and charged him $338, and the key doesn’t work without jiggling vigorously. When I attempted to contact the company, the recorded message sent me down a rabbit hole, not ever getting to a live person. First time in my life leaving a negative review.

Had a key made at one of the automated kiosks.
Did not work in the door of my home. Do not recommend. Not worth the time to chase a refund for $4

tried to print 2 keys and neither one of them work in my front door. I'm pissed.

Over priced!!

My car was unlocked already! and they charge for $295 non remote key, and $395 remote key.

My husband and I were locked out of our house (long story) The only thing I had on me was my cell phone inside my pocket. I called Minute Key at 9:20pm on 9/1/22 ...I was told by the gentleman that I spoke with we would receive a call from a tech within 20 minutes, at 9:50 I called him back to report no one had called us. A woman answered the phone. She said they did not have anyone in our area and no one was coming. I ask why someone had not called us so we could get someone else. She told me again they did not have anyone in our area and no one would be coming. That made me very upset because I knew the later it was the more difficult it would be to get someone to come out. There is no excuse for that type of behavior in running a business. We were out with no way to get into the garage for our vehicle or to obtain money to go to a hotel or anything.
I called Access Unlimited and they were here in less than 20 minutes. The front door was a smart lock unable to be unlocked but finally they unlocked the two locks on the garage door. He then unlocked two locks to get from inside the garage to inside the house. They were very kind and the cost was only $50.00 even though it was a long time getting us back inside our home.
I will never use or ever call Minute Key again!!

I would like to give them a zero!! The keys I purchased one got stuck in my front door and I couldn’t get it out. I went to Lowes and they told me I had to call the number on the kiosk. They girl carin was extremely rude and disrespectful. She told me I had to call a locksmith and pay them and they would need a picture and then they would let me know if they would pay and they would only pay for a simple extraction. She said that it would take eight to six weeks before I would get the check. The lock smith wanted a hundred and twenty dollars and I explained to another representative that I didn’t have it and she stated do understand the words from my mouth you pay and we reimburse that’s that. I will be contacting a source to expose this company and to get all of their kiosk pulled from each store they are placed in! They have a a prompt for a locksmith on the 800 number you call so they know these keys don’t work!! I have contacted our state representative and others. I advise anyone who have had problems with the hillman’s group to do the same. I did record the conversation with the unprofessional representatives.