Minirigs Omdömen 

315
TrustScore 3.5 av 5

3,3

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I had to drop a star off this review, keeping my other 5 star review up as had a slightly worse experience since buying a second. The connecting of these things despite the price tag, has caused... Se mer

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Betygsatt 5 av 5 stjärnor

Ok i deleted my last review because i finally figured out how to use the darn thing, didn't realize that you have to connect to everything through the app, a tad annoying that's it's no longer just tu... Se mer

Betygsatt 4 av 5 stjärnor

Excellent product and incredibly powerful. Small issue with one of the carry cases was rectified immediately with replacement, without question. Have tested out at home and at our regular dance venue... Se mer

Betygsatt 1 av 5 stjärnor

The most frustrating piece of kit I onwed.. sound kind of good through jack cable, but nothing special, no good options to tweak through app either. Speaker very often collect dust, fluff build up, th... Se mer

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Företagsinformation

  1. HiFi-butik

Informationen kommer från olika externa källor

Portable bluetooth speaker, designed and manufactured in the UK


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

315 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 57 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,3

Alla omdömen

(315)

14 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

10/10 product & service

10/10 product, 10/10 customer service. The best portable speaker hands down. Not sure about the negative reviews here, I've had my Minirigs for over 5 years and they are still going strong. I had an issue with the sub not taking a charge (I used it ALOT), and I sent it back to them to get sorted out and they went above and beyond. I think people forget that this is a hand-made boutique item, made by people with passion. If you want mass-produced plastic rubbish you know where to go. Keep up the good work Minirig

23 januari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Dubious quality control and poor customer service

Minirigs are great but I wouldn't advise buying one direct from the website, unless you're happy to wait 4+ weeks on a refund or replacement for a defective item.

I ordered a minirig on 28/09 and recieved it on 3/10. Put a tune on and as soon as low end kicked in the unit started buzzing and I could feel the air moving through the seams. Not sure how that passed quality control, unless the QC procedure doesn't involve playing any music.

Contacted customer service who offered a replacement and linked me to a slick prepaid returns procedure, which gave me hope that the problem would be sorted quickly.

The returns procedure invloved the unusual process of printing and filling out a "refund or exchange form" to send with the item, it didn't include any information that they wouldnt have already had so it seems redundant to me. In any case i forgot to include it. I'm guessing that in that situation they just accept the returned item and take no further action because i had to chase it up. When I did, customer service advised me that it wouldn't be a problem.

Ten days later, i contact customer service again asking when i can expect my minirig and they tell me its been delivered and signed for on 03/10. I inform them that thats the day i received my defective item which was returned the next day. They ask for a tracking code to prove that the returned item was delivered, which it was, on 7/10. I sent them a screenshot of royal mails track and trace to prove it and I havent heard anything since. Considering seeking a refund through paypal.

27 oktober 2022
Omdöme utan inbjudan
Logotyp för Minirigs

Svar från Minirigs

I am so sorry to hear about this experience, please email me support@minirigs.co.uk and I will get your replacement shipped ASAP. - Theresa

Betygsatt 5 av 5 stjärnor

top sound and service

top sound and service
i bought my son two minirig 3's and a subwoofer for his birthday last year, after hearing the quality of sound on a friends minirig2. The quality of sound is just amazing, i was so impressed i have bought myself a set this year. Worth every penny! fantastic build quality , crystal clear sound and ace bass. whats not to like. Topped off with great personal service from the minirig team. Highly recommended.
I am leaving this review again as trustpilot saw fit to remove it last year as "suspicious" no idea why only thing that has changed is i bought another for my godson as they are awesome.

3 september 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great hardware, poor software

I have bought a 2.1 set. Great sound for the sice and good value. I use them very often outdoors and get asked about them because of their performance. Having stereo and good base while chilling on the beach is a killer feature and I know no other device which can do this.
But I also have to complain a bit. About the software. The stereo linking is buggy and unreliable. Sometimes it does not work at all, sometimes it's unstable and the linked speaker stutters. It's very sensitive to something or someone between the speaker blocking the signal. Linking the speaker through a cable is no real alternative because you don't get stereo by cable, only mono on 2 speakers.
Also the app sometimes says I am not connected to the main speaker, but there is no good way to tell them apart because you can't rename their Bluetooth name. They don't save the equalizers or volume settings you set in the app, sometimes the volume setting for the sub resets as soon as you close the app. and the app looks like it's from 2006.
Much space to improve, that's why I would only recommend them to enthusiasts. Still though, I am an enthusiast and I do enjoy listening to them very much!

2 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Value for money!

Bought my Minirig 3 2.1 system a couple of months back, have used them in the studio and taken to little parties of 20ish people
Pros. Great sound, great battery life, rugged and surprisingly loud
Cons. Bluetooth finicky (not that I use it) no stands to get good stereo imaging (I 3D printed some from an online plan)
Overall 9.5/10

26 augusti 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Problems solved

Now updating my review to 4 stars as the charging and communications problems now solved. My charging cable was defective so they sent me a new cable which i received 2 days later and it charged! The phones were down so that was why I couldn’t get through. So yes, customer service is fine! I’ve had my minirig for about 2 months. Tried to charge for first time but nothing happens. Have sent 3 messages via support. 2 emails to Tom the director, 2 messages via Facebook. All I get are automated messages saying message support link. The only phone number is constantly engaged, even at 6 in the morning. Just looked at their website and there seem to be no products available to buy. What is happening to the company? All reviews say brilliant customer service!

16 augusti 2022
Omdöme utan inbjudan
Logotyp för Minirigs

Svar från Minirigs

I am so sorry to hear you had trouble reaching us, our phoneline is working again now and the team have responded to your email, please check your junk folder if you have not seen the reply :)

Betygsatt 5 av 5 stjärnor

Amazing company

Amazing company! I messaged them Monday about my vol 2 and sub not charging on either of my cables. Wednesday now and they’ve sent me a replacement cable and it’s working :D very happy!

20 juli 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I recently bought the Minirig bundle.

I recently bought the bundle of two minirig 3's and a subwoofer. After some minor hassle getting them to daisy chain and communicate a brief call to Minirig resolved all of my difficulties.
The performance of the small Bluetooth speakers is really quite exceptional, they also look good and appear to be well engineered.
Great sounds from a quality British product.
I look forward to taking them traveling to enhance my evening listening experience.

15 juli 2022
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Not plug and play

I imported these speakers from the UK with the intended use of mixing inside and gigging outside. The speakers look great and (when I've had them working) they also sound great.

Unfortunately a stereo setup requires repetitive configuration before each usage, so it's not suited to listeners who want a plug-and-play solution.

Bluetooth usage:

The app-based Bluetooth connectivity is flakey. I switched to the cabled setup in search of more reliability.

Cabled usage:

The plug sockets in the speakers and subwoofer aren't marked, so I need to look up the manual every time to figure out what goes where.

To achieve a stereo field one of the speakers always needs to be toggled to the 'other' side, and I need to fiddle about with the balance control in my software to check that it's actually working.

The power/function buttons are small so when I press down on them I can't see what colour or state the integrated light is in.

At low volume the speaker cuts out. I think this can be changed in the (Bluetooth) software settings, but it would be better if this feature could be disabled by default or removed as it's not clear what the usefulness is? Home users should be able to relax to quiet/ambient music without the stress of looming disconnection. Party users would presumably have non-stop music.

Sometimes a speaker would appear to stop working at regular volume. I replaced the stock cables with Hosa cables and that seemed to work but I now think that one of the ports is unreliable.

Charging:

Keeping three individual speakers charged up is a nightmare.

The speakers seem to require a lot of power so I can't plug them into my Unitek charging station without it shutting down.

The design of the USB plugs makes it nearly impossible to plug two of these into two adjacent USB sockets, such as the two I have on my Belkin power strip. Probably the best way is to buy three USB power adapters, but then you need three spare sockets to plug these into. In my home studio spare power sockets are like gold.

My subwoofer recently stopped working. The light doesn't flash when it is charging so perhaps it is charged? I did a reset but the green light only turns on briefly then goes out.

One of the speakers seems to require more charging than the other one. The speakers were in storage for a few months so perhaps the batteries have degraded in this time and there is some optimum charging recipe to prevent this from happening.

Summary:

I suppose I could spend hours trawling through Google trying to resolve these issues - but what I REALLY want to do is make and play music.

I agree with other reviewers that the audio aspect of these speakers appears to be above-par. However every other aspect is lacking: connectivity, charging, ease-of-use, documentation.

I also agree that these issues could be mitigated by buying only one speaker.

8 juli 2022
Omdöme utan inbjudan
Logotyp för Minirigs

Svar från Minirigs

Sorry to hear that you have had problems with your set-up, please get in touch via the Contact page on the Minirigs UK website and one of the team can help you :)

Betygsatt 5 av 5 stjärnor

Absolutely fantasitc company

Absolutely fantasitc company. I bought my minirig back in the summer 2017 and recently it stopped working. Instead of leading me down the route of buying a new speaker they spoke through my options and truly went the extra mile. Now my minirig works again. So not only is the speaker great, so is the customer service. Special mention goes out to Theresa for being such a great help :) When I finally do need a new speaker (who knows how long that'll be with the impeccible build quality and customer service) I'll 1000% becoming back for a another Minirig.

23 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality product.Very pleased.

Very pleased with my minirig3 . A lot of people whose opinions I respect have gone down the minirig route whilst I used others . I am so very pleased that I have joined the family as it were . This is a quality product even down to the packaging and the sound quality is first class. I will be getting the sub but there is no need really.

21 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a brilliant piece of kit!!

What a brilliant piece of kit!!! Bought it to replace a Bose Soundlink Mini that just decided to give up the ghost. The MINIRIG 3 is awesome - a great sound in a seriously compact package. Will definitely be expanding my ownership of this equipment.

20 juni 2022
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Long time owner of minirig speakers

Long time owner of minirig speakers, Owned the V1, V2, V3's in 2.1 configuration...

The sound quality on these speakers are simply way better than everything on the market, but I wish that was not the case as these speakers are very, very buggy. From switching them on to getting them to play properly has taken my over 10 minutes on several occasions.

Usually having to reset one, or both speakers multiple times to get them to stereo pair. I had these issues way back with the V1's and now owning the V3's the fact they still have these issues is quite annoying. I have had about 20 different issues over my ownership of the V3's:

- Speakers being on charge all day and having dead battery
- Speakers refusing to turn off
- Speakers that get so hot when charging I almost burn my hands
- Speakers refusing to stereo pair
- One speaker randomly cutting out constantly when anything obstructs direct line of site between the speakers. Such as someone walking between them
- Refusing to stereo pair
- Speakers loosing charge the day after being charged
- Speakers that will not even turn on unless charging and then turn off the second they are taken off charge
- Constant broken charging cables, surprised they haven't had a class action lawsuit on the defects with their overpriced cables that have a known fault that results in them breaking way too easily.
- Speakers sticking in low input mode so only work at half max volume
- Speakers wont connect to my phone when stereo paired
- Speakers randomly turning off for no reason
- Speakers randomly crackling but turning them on and off fixes it?!?

Yes I have applied all the softtware updates, and I have probably reset these speakers well over 300 times by now. And the fact that some of these issues have happened on 3 generations of speakers should highlight this cant just be my bad luck.

So after all of the issues and problems I have laid out above I still own and use these speakers but I really hope someone else comes out with something as good as I am sick of the issues.

If you are on the fence about buying one, trust me buy it the sound is amazing, but be prepared to swear at your speakers when they play up.

2 juni 2022
Omdöme utan inbjudan
Logotyp för Minirigs

Svar från Minirigs

So sorry to hear that you have had these problems, Simon! If you contact our friendly support team I am sure we can get everything working perfectly for you :)

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