MINDTHEGAP Omdömen 

Amazing wallpaper. Goes up beautifully. High quality. Vivid colors. I can't say enough how much I love it.

I bought the Shibui wallpaper in copper. When I saw it on the wall I thought my decorator had made a mistake - there a section in a vertical line where it is very mismatched, both tonally and in alignment. It turns out that this is the actual pattern in the middle of the third roll (it's a 3 roll set).

I would never have bought it if I knew it looked so wrong, and wondered how I had missed this. When I checked the promotional image there is a dressing gown hung all the way down that area of wallpaper so you can't see the offending section (Google it). I can only assume that was deliberate. No other online image shows this problematic area so I only had the one photo to go off prior to purchase.

I contacted the company through my supplier and Mind The Gap keep saying that the second roll looks like it has been hung incorrectly and offered to send out a new second roll. It's absolutely infuriating as I've sent multiple pictures and it's abundantly clear it's hung correctly. The problem is in the middle of the third panel so refitting the second panel would make no difference to anything.

So in summary, I feel that the promotional material is misleading and I'm just being fobbed off. I'd never use this company again as their customer services is as bad as its wallpaper.

All steps of the order were smooth and as expected.

Perfect service. Perfect products! Order for full room to be placed soon!

Aristocracy wallpaper shrunk.
I ordered 1 roll of wallpaper for my customer, in order to to use in a frame behind the bed, as a feature wallpaper (focal point).
I ordered a sample, but it was too small to see the full selection of colours within it.
I then had to guess what the other shades were in order to co-ordinate my customers room.
It arrived sooner than I expected.
Whilst hanging it, it felt strong and at that stage I was happy. All the seams were perfectly aligned.
I returned to my customers house the next day to carry on the decorating and discovered that numerous seams had shrunk, leaving very obvious white gaps (the background paper was charcoal black).
I was very disappointed and frustrated at the finished effect. As I had already hung the wallpaper, I couldn’t remove it again and at over £100 felt annoyed.
I needed to carry on with my customers project, so I had no choice but to use the damage limitation attitude.
I went to an art shop and purchased some soft willow charcoal and the next day proceeded to draw don’t all the seams and rub the charcoal into the seams, hoping my customer wouldn’t notice.
Considering the cost of the paper, I am shocked That I was forced to do this in order to rectify the situation.
I run a home refurbishment service which I have owned for over 20 yrs. I am both a qualified decorator and interior designer. Therefore hanging wallpaper is a task I carry out frequently.
See my website girlaboutthehousehouzz and
girlaboutthehouse.com
When I expressed my disappointment with the wallpaper.The reply was very unsatisfactory and in fact inferred that I didn’t know what I was doing !
I was offered another roll if I wanted one and if I wanted to re hang it.
This was unsatisfactory for me, I had already paid for 1 roll and could not take the paper off again without incurring an extra cost to the customer or absorb the cost myself for time spent stripping the wall and rehanging the paper. I also needed to move on with the project and didn’t have the luxury of time.
Therefore, I believe the product is sub standard, not worth the cost incurred AND customer service leaves a lot to be desired.

I buyed 5 imperial flora i reciced only 4
You stole my money

I ordered samples which arrived fast.
Very impressed with designs and will use some in project.
M.Reniers
Interior Architect

Beautiful samples and a quick service in sending them!

I bought the most beautiful book It came very fast and was packaged well.
I will be buying from Mind The Gap again for sure.
Just a visit to their webshop is like a fantastic adventure! Do yourself a favor and give it a look.

Great wall paper, amazing product, perfect quality
Thank you

Beautiful strong wallpaper. First I had to get used to the fact that there is a soft shine on the paper. But it was a pleasure to work with and it is beau ti ful. Gardens of Jaipur is what we choose.

Amazing items! Great quality!

I didn’t receive it yet.
I asked to be delivered at my address and it’s at a pick up point that I’m not able to get

Very beautiful and exquisite product. The delivery was super quick.

Hi, first of all we are very happy with the lampshade. Well made good workmanship. My only comment is the packaging was not particularly environmentally friendly. Too much plastic wrapping.

Greetings
John

Wallpaper of excellent quality. They look better live than in the photos on the website. Fast delivery. The packaging of the product was also very pleasing. I recommend.

The product quality is top.
My requirements are reached very well.
Only the delivery time was a bit too long.
Nevertheless it's was okay

Prompt and accurate customer care!
I really recommend it.