Never got my order, AVOID THEM
Placed an order with them on February 11th for a couple of custom music box mechanisms. I told them my deadline was April 2nd, they said they could do it, that production takes 4 weeks. Order goes forward. March 11th comes, order not completed.
I had to check in with them multiple times, multiple delays, I keep reminding them of my deadline.
Eventually they tell me to contact them again on the 25th, which I do telling them I'm going to contact Paypal if they don't ship on time. Out of nowhere they said they want to cancel my order, which I said I still needed the music boxes. They never actually cancelled because now on the 29th, I opened a case on Paypal, which for reason I got an auto refund for.
I've already had a lot of expenses crafting my own boxes for the music box mechanisms, and since I don't have the music boxes, I'm going to look into legal action to take them to small claims court so they can pay for the damage they've done. Completely unprofessional and unable to meet deadlines, absolutely avoid this company.
25 mars 2026
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