Midlands firewood Omdömen 

67
TrustScore 3.5 av 5

3,7

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

The advert for Wonky wood is misleading as it states you get 1.5m3 ( aprox) The bag containing the wood measured less than 1m3 so the wood I received was no where near 1.5m3 as advertised. Cont... Se mer

Betygsatt 5 av 5 stjärnor

Firewood quality is great, Our order arrived in good time and really happy with price and customer service.

Betygsatt 5 av 5 stjärnor

Ordered two bags of wonky wood online and then emailed Midlands Firewood, Chloe emailed us straight back on the Sunday which we were impressed with and helped with our delivery. The wood arrived... Se mer

Betygsatt 5 av 5 stjärnor

Real easy company to order from. Competitive prices, delivery quick and easy, you get to choose when. Definitely use again. Local companies want to charge for delivery these guys free even though hund... Se mer

Företagsinformation

  1. Vedleverantör

Skrivet av företaget

We are a proud, family run business dedicated to providing top quality kiln-dried firewood to homes and businesses across the Midlands. Our story began with a simple mission: to deliver reliable, sustainable, and premium firewood that ensures a perfect burn every time.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

67 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 36 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(67)

66 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Wonky wood.

Wonky wood.. ordered Monday delivered following week Tuesday.. delivery stated 2-4 days. Spoke to a nice man on Saturday morning who said it was loaded on the Friday..but would be delivered Mon or Tuesday...
It arrived absolutely soaking wet covered in sawdust and too many pieces 2-4inchs big, the amount of sawdust was ridiculous. I have had to dry store in my garage to let it dry out which will take a while, in the mean time I have had to order another bag from elsewhere as it's to wet to burn.
I am disappointed as other reviews gave positive feedback...
Would I order from them again? Unsure as unable to check the burn..

So I've now reviewed my stars...
1 Star...
Due to no reply what so ever...I was being generous with 3, as the wetness of the wood would have been caused by the delivery company as it was loaded on the Thursday or Friday and left out in the pouring rain with no cover, I would presume...
Shame, as I always give pretty good reviews when deserved...

11 december 2025
Betygsatt 5 av 5 stjärnor

Log order

Real easy company to order from. Competitive prices, delivery quick and easy, you get to choose when. Definitely use again. Local companies want to charge for delivery these guys free even though hundreds of miles away 👌

30 november 2025
Betygsatt 4 av 5 stjärnor

Delivered on time and full bags

Delivered on time and full bags
One bag full of decent sized logs - some will need to be cut to size.
The other was smaller offcuts but still adequate for the log burner- wood was covered in sawdust which will need to be cleaned before coming indoors
Overall good firewood

27 november 2025
Betygsatt 5 av 5 stjärnor

Ordered two bags of wonky wood online…

Ordered two bags of wonky wood online and then emailed Midlands Firewood, Chloe emailed us straight back on the Sunday which we were impressed with and helped with our delivery.
The wood arrived as promised on the date we chose, it’s now in our log store keeping dry.
We have used the wood and must say the heat is fabulous, warm and cosy. We have an open plan living room and the heat upstairs is brilliant, just what we wanted.
Will for sure be ordering again and we would highly recommend wonky logs from Midlands Firewood.
Thank you Chloe for your communication as that’s key and the Midlands Firewood team.
Excellent service 10/10 thank you.

25 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service and wonderful wood

Excellent service and wonderful wood.

Bag was bigger than I expected excellent value for money will be ordering again

9 november 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Thank you so much for the lovely review! We’re really glad to hear you were happy with the service — and even happier that the bag was bigger than expected. Always nice when things turn out in your favour!

Great value and great wood is exactly what we aim for, so it’s brilliant to hear we’ve hit the mark.

We can’t wait to get your next order on the way.

Thanks again for choosing
Midlands Firewood! 🔥

Betygsatt 4 av 5 stjärnor

PAD was great.

Check out GL3 1JH.
That should be enough to find it.
But to be honest, you actually did reply
, (with an apology), the same day I put the review in.
Job done....
Cheers

PAD was great.
After sales, not so much.
Due to technical fault at my end, I lost the order confirmation, so I wrote and asked for a copy, and am still waiting. Not a huge issue but it tainted the experience.
Sorry.

11 november 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Thank you for sharing your feedback — and I’m really glad to hear the PAD delivery went well. I’m sorry the after-sales side didn’t match that experience. You should never be left waiting for something as simple as an order confirmation and I completely understand how that would take the shine off things.

If you can drop us a quick message with your name or postcode, I’ll resend the confirmation straight away and make sure everything you need is with you promptly.

Thank you again for letting us know — we really do appreciate it, and we’ll make sure your next experience is smooth from start to finish.

Kind regards,
Midlands Firewood

Betygsatt 1 av 5 stjärnor

Avoid

Delivery turned up on time which was great. The wood is mostly all wet and covered in soggy saw dust, total nightmare. None of it will burn, total disaster.

11 november 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Hi Alex,

Thanks for taking the time to leave your feedback — and I’m really sorry to hear about your experience. This definitely isn’t the standard we aim for. All of our logs should arrive dry and ready to burn, so I completely understand your frustration.

We did have some horrible storms and heavy downpours during loading recently, which may have caused excess water to hit the logs and create the soggy sawdust you’ve described. Even so, it shouldn’t have reached you in that condition.

Please drop us a message with your order details and we’ll get this sorted straight away — whether that’s a replacement or another suitable resolution.

Thanks again for bringing it to our attention, and we’ll make sure it’s put right quickly.

Kind regards,
Midlands Firewood 🔥

Betygsatt 5 av 5 stjärnor

A fast and efficient service

A fast and efficient service

9 november 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Thank you for the great feedback! We’re really glad you found our service fast and efficient — that’s exactly what we aim for.

We appreciate you choosing Midlands Firewood and hope to serve you again soon!

Betygsatt 5 av 5 stjärnor

Good quality deliver on time by very…

Good quality deliver on time by very helpful and kind driver

5 november 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Thank you so much for the lovely review! We’re really glad to hear you were happy with the quality and the delivery — our drivers will be chuffed to know their kindness was appreciated.

Thanks again for choosing Midlands Firewood, and we hope to deliver to you again soon!

Betygsatt 5 av 5 stjärnor

Great Value for money

Easy to order product excellent arrived on time what more is there to say

20 oktober 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Thank you for the great review! We love to hear it was easy to order, the product was spot on, and everything arrived right on time — that’s exactly what we aim for.

Really appreciate you choosing Midlands Firewood, and we hope to see you again soon!

Betygsatt 5 av 5 stjärnor

Delivered on time

Delivered on time. Good price and burns well

20 oktober 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Thank you so much for your feedback!
We're really glad to hear your order arrived on time and the logs are burning beautifully. Nothing beats a good fire at a great price!

Once again, Thank you

Chloe
Midlands Firewood

Betygsatt 5 av 5 stjärnor

Reliable company with excellent quality of wood.

I received prompt delivery by very a helpful driver.
The wood delivered was dry and of ideal quality for firewood.
I will certainly order from Midlands Firewood again.

3 oktober 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Thank you so much for the review - it really means a lot to our small family run business.

We're so glad to hear you were pleased with both delivery and the quality of the firewood. Our driver will be chuffed to know he made a good impression too!

We look forward to keeping you warm and well stocked for many fires to come.

Many thanks

Chloe
Midlands Firewood

Betygsatt 4 av 5 stjärnor

Good value firewood, some logs will need sizing and preparation for domestic log burner or fire

The wood was as advertised reasonable value, lots of very large and very small cutoffs. The larger pieces will need a chainsaw, or large chop saw this could be made clearer in advert, but otherwise happy.

30 september 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Hi Jason,

Thank you for the feedback - we really appreciate you taking the time to share your experience.

We're glad you found the firewood good value for money and that you're happy overall. We'll make sure the product description is even clearer so future customers know exactly what to expect.

Thank you for your order, and once again thank you for supporting a small family run business.

Many thanks

Chloe
Midlands Firewood

Betygsatt 5 av 5 stjärnor

Exactly as described.

Exactly as described.
Would definitely order again

6 oktober 2025
Logotyp för Midlands firewood

Svar från Midlands firewood

Thank you so much for your review!
We're really glad you're happy with your order.

Many Thanks

Chloe
Midlands Firewood

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