microtechknives.com Omdömen 

I'm a combat veteran of the 75th Ranger Regiment with five deployments to Afghanistan and Iraq. I own four Microtech knives and carried a SOCOM auto on every deployment. I am exactly the kind of customer Microtech's brand is built around.

Which is why what happened with my recent order is so disappointing.

I paid for 2-Day Air shipping. On day 4, the package was loaded onto a delivery vehicle and marked out for delivery, then inexplicably pulled back and held with no explanation. When I contacted customer service, two different representatives told me they had no control over the package and couldn't even contact UPS. It was clear neither ever attempted to do so. Their attitude was that once it left their facility, I was on my own.

To be clear — it does not appear that Microtech took a single action on my behalf at any point. No one checked the tracking. No one called UPS. No one investigated why a $502 order with expedited shipping hadn't arrived. Two different representatives simply deflected and waited for me to go away. Every piece of information I obtained, I obtained myself.

I called UPS myself. They told me the shipper — Microtech — had placed a hold on my package until June 16th. Nearly three weeks after my order date. The address on my order was correct from the moment I placed it — Microtech's own order confirmation proves that.

I was given false information twice and left to do the investigating myself. When I confronted Microtech in writing with what UPS told me, they didn't respond.

The package finally arrived on June 5th — 8 days after ordering, 6 days past the 2-Day Air commitment. Upon delivery I reduced my chargeback to $24.81, the shipping cost only, as the product was ultimately received. I also filed a complaint with the Better Business Bureau. To date, Microtech has not reached out, apologized, or offered any resolution on their own.

The knives are exceptional. I can vouch for that from experience. But if something goes wrong with your order, Microtech will deflect, mislead you, and hope you give up.

Received a knife for Christmas. 12/25/2024. Knife had a date code of 04/2021. This knife has been sold out most the time and stock goes out quick. Wife found it before Christmas so she bought it for me. Opened knife and first noticed some slight use marks on the blade. Blade was fairly dull as well. Try to fire it and it has a terrible grinding then hangs up right before blade deploys (this is an otf) and even worse hang up when trying to retract. Using 2 finger accomplish 200 actuation to try to break it in. Thumb is black from some type of debris while doing so. Knife is then blown clean and relubed with otf oil. I have 6 other otf from 4 manufacturers. Been edc otf knives for years. But this microtech experience has been terrible. Definitely won't recommend thier knives. 3 emails have been sent to microtech over the last 2 weeks now. No responses other than automated responses. I bought into the hype of best knives and service. So far 0 for 2 for microtech. Of the now 5 brands I own I'll be buying from Axial knives as a preferred brand followed by Kershaw and hogue. These three have superior service after purchase and better quality right out of the box. Axial being the best of all 5 brands in quality for under $400 range. If youre considering microtech don't buy into the hype and paid youtubers, read forums and ask real users. You'll see a trend, I learned the hard way. Avoid microtech knives