I have been a customer of Mia Tui for years - and there is absolutely nothing not to like! Fantastic range of styles - high quality, so thoughtfully designed (love the bright lining so you can see wha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Honestly, what are we going to do with this lot? They are putting every other company to shame! I visited the warehouse and showroom in person recently to make a purchase. The customer service a... Se mer
Amazing customer service, went above and beyond to help with an exchange. I have a few bags now and I am happy with them all. Looking forward to receiving my compression travel cubes now 🤍
This was my first bag from Mia Tui - and I can tell you ladies I loved it so much that I've already bought another one, only 2 weeks later! If, like me, you're fed up of scrabbling around in a big... Se mer
Företagsinformation
Om Mia Tui Ltd
Skrivet av företaget
I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.
Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.
You might have even chatted with some of them on the phone or had them pack and send your new bag for you!
Come and meet the Mia Tui Team - We're a friendly bunch.
Charlotte x
Charlotte x
Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.
Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.
Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!
When she's not at work, Emma can be found tending to her garden or spending time with loved ones.
If Emma could choose any superpower, she'd choose the ability to heal.
We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager
Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.
Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.
But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!
When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.
If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!
We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.
Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!
In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.
If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Skrivet av företaget
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Kontaktuppgifter
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Storbritannien
- 01908 714562
- hello@miatui.com
- miatui.com
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great selection of Vegan bags
My backpack is lovely. Well packaged and delivered quickly. I highly recommend this company.
22 januari 2026
Great job & great product
Always well packed, fantastic product and kept well informed about delivery
3 februari 2026
My favourite bags
I have got more than a dozen Mia Tui bags now and have also gifted them to my daughters and granddaughters. The quality is fantastic and customer service is second to none. No complaints at all. Love every single bag that I own.
3 februari 2026
OMG!!! YOU NEED THIS
OMG!!!
So I recently bought The Isobel in January....and I've just used it for the first time this weekend....I actually didht think it'd work/be big enough for everything I wanted and needed it to do, how wrong I was!!
Actually perfect for a night out! Finally safe with the RFID protection in it, a perpetrated pouch for my phone, a little room for a lipstick, handcrafted and a mirror and the free little coin purse that came with ut is perfect for cash
I was mega mega impressed and I picked up compliments on it too!!
I'll be using it again that's for sure!
5 januari 2026
Beautiful bags.
I’ve bought numerous bags of different styles and colours. I love them all 😍
2 februari 2026
Lovely backpack to replace a previous…
Lovely backpack to replace a previous one. (Not Mia Tui)
Good size for all my bits and pieces, a sturdy bag and easy to access everything inside. A neat inside zipped section and a handy zipped section on the back! Love this bag!
2 februari 2026
Customer service is amazing
Customer service is amazing, parcel did not arrive, so new parcel sent out without any issues.
Mia tui staff are all brilliant, they go above and beyond
2 februari 2026
Fabulous customer service with nothing…
Fabulous customer service with nothing being too much trouble for them. The ladies answer emails and phone calls extremely quickly and are very friendly.
2 februari 2026
Good quality
Good quality. I have a number of items and love their practicality with the quality of the products
2 februari 2026
Love my Aspen!
Purchased a Bali Sling but when it arrived I realised it wasn’t big enough for my needs. So I took advantage of the option to exchange. The process was easy and fast. I am now the happy owner of an Aspen and I love the patterned strap that I chose to go with it. Thank you Mia Tui.
2 februari 2026
Great Products and Service
I've purchased a number of bags, all of which I have been delighted with. Great quality at a reasonable price.
Order confirmation, updates, dispatch and delivery are prompt.
A faultless service.
29 januari 2026
Wonderful bags
I adore these bags. Very well made and I love the organisation inside - I can find things in an instant, no rummaging around for your keys and purse. They fit an amazing amount inside too.
9 december 2025
I purchased the backpack but the…
I purchased the backpack but the plastic wallet was missing. I’ve emailed them twice but they are ignoring my mail. Would not buy from them again.
28 February. I’ve just sent you a screenshot of my email which you are saying you never received.
11 december 2025
Svar från Mia Tui Ltd
Thank you for contacting us. I searched our emails and can't find yours.
I have arranged to have the missing bag sent out to you.
If you do ever have any issues, we are only a phone call away to help; you even get to speak to real humans and not have to press 4 different numbers.
I am sorry you feel let down by our customer service, but we really did not see your email.
Have a wonderful weekend, and we hope you are loving your Maya Backpack.
Charlotte - Founder
Excellent trustworthy company
Excellent trustworthy company with great customer service. Bags are always fantastic quality and delivered within a couple of days of ordering. Any queuries are always dealt with promptly. Definitely my go to retailer for handbags, backpacks & travel bags. Would highly recommend.
30 januari 2026
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