Professional, explained everything well. Only thing I could fault was that he was not within the timescale stated, but this was probably due to traffic delays
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... Se mer
Företaget har svarat
I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... Se mer
Företaget har svarat
The communication was great- the job was done really quickly with the week from the first point of contact - we were given up to date information and it was all very easy
Företaget har svarat
Företagsinformation
Skrivet av företaget
MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.
Kontaktuppgifter
Storbritannien
- 0800 061 4567
- info@mhlservices.co.uk
- mhlservices.co.uk
4,7
Utmärkt
1 tn omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always punctual and easy to deal with.
17 april 2026
The engineer is very friendly and works…
The engineer is very friendly and works very conscientiously and responsibly.
13 april 2026
Svar från MHL Ltd
Thank you so much for taking the time to leave us a review! We really appreciate your feedback!
Best Regards,
Sophie - MHL.
Professional
Professional, explained everything well. Only thing I could fault was that he was not within the timescale stated, but this was probably due to traffic delays
10 april 2026
Svar från MHL Ltd
Dear Ken,
Thank you for taking the time to leave us a review! We look forward to working with you again in the future.
Best Regards,
Sophie - MHL.
The communication was great- the job…
The communication was great- the job was done really quickly with the week from the first point of contact - we were given up to date information and it was all very easy
8 april 2026
Svar från MHL Ltd
Dear Rachel,
Thank you for your very kind review. We are happy to hear of this and will pass it on to our team.
Best Regards,
Mollie - MHL.
It was good service and concise
It was good service and concise, would suggest MHL contact us 2 or 3 weeks prior to renewal every year as we always seem to make first contact
9 april 2026
Svar från MHL Ltd
Dear Daniel,
Thank you for taking the time to leave us a review. We really appreciate your feedback! Reminders are sent 30 days before the service is due each year.
Best Regards,
Sophie - MHL.
Very prompt
Very prompt, courteous gentleman. Report on the boiler was useful and understandable. Thank you
8 april 2026
Svar från MHL Ltd
Dear Pete,
Thank you for taking the time to leave us a review. We really appreciate your feedback!
Best Regards,
Sophie - MHL.
Svar från MHL Ltd
Dear Mrs Speke,
Thank you for taking the time to leave us a review. We are glad to hear you were happy with our service, and we look forward to working with you again!
Best Regards,
Sophie - MHL.
Quick and Excellent work
2 april 2026
Svar från MHL Ltd
Dear Lydia,
Thank you very much for your kind words, we really appreciate your feedback.
Best regards,
Sophie - MHL.
Very easy to get a quote and to book
Very easy to get a quote and to book. The team arrived promptly and were very friendly and speedy
1 april 2026
Svar från MHL Ltd
Dear Mike,
Thank you for your review! We really appreciate your feedback and look forward to working with you again in the future.
Best Regards,
Sophie - MHL.
Like for like boiler replacement only!
MHL appear to be very limited in the service they offer. There were three principle problems:
1) I ideally wanted a Worcester Bosch boiler (which they do install) on account of their accepted reliabilty and longevity, but this wasn't possible for MHL because a perceived problem with the number of cores in an installed cable. In reality there are industry accepted relatively simple work arounds that could have allowed them to fit my preferred boiler. Instead they quoted to fit a lower quality Baxi boiler which was directly compatible with the installed cabling.
2) They were unable to brick up the hole where the exisisting flue is. The hole would be filled with concrete instead or I could brick it up myself. Is this really a reputable boiler installation company??!!
3) The surveyour wasn't happy with the currently installed 22mm gas pipe and said it would need to be replaced with 28mm. This is total nonsense and I couldn't believe what I was hearing. I challenged this requirement but he stuck to his assertion with great determination. Again.... is this really a reputable boiler installation company????!!!!
A quotation for what they were willing to do was received promptly and the price appeared reasonable. However, the quote pointed me in the direction of their terms and conditions, and these read like a horror story - seemingly allowing them to do pretty much anything they wanted without necessarily informing me and with them taking little responsibilty if things go wrong!
I will definitely not be taking them up on their offer.
The two stars I have awarded them are for the courtesy shown by the surveyour and the promptness of the quote.
Follow up to MHL's response:
When first requested to submit a review, immediately after receiving the quotation and without any work having been completed, I ignored the request as I didn't think it appropriate or worthwhile. I deleted the request. Then, very much to my annoyance, less than a week later I received a reminder that I had not yet left a review and how important and appreciated it would be. So I left a truthful review and you don't like it.
If you don't want reviews that follow on from quotations then don't request them.... and certainly don't chase when not received.
I note that you don't address one single issue raised by my review and resort to a personal insult instead.
What did I write about not taking responsibility when things go wrong........
27 mars 2026
Svar från MHL Ltd
Dear Mr Davidson,
Thank you for taking the time to leave a review. However, it’s quite remarkable and frankly a bit odd to see such a detailed critique of a company that hasn’t actually completed any work for you.
You have criticised a quote that we provided following a free survey visit. However surely your review energy would be better spent on the company that eventually instalsl your boiler, rather than MHL who just kindly provided a free survey and quote.
Based on your comments, it’s clear you have the potential to be a very difficult customer, and I would prefer my company absorb this negative review than deal with you in the future.
Tim Moorhouse
Managing Director
MHL Ltd
Professional and competent
Excellent customer support.
Efficient and polite staff.
Engineer arrives on time.
Reasonable pricing.
Awesome level of service provided.
30 mars 2026
Very Disappointed in this Company!
Very disappointed in this company, they have serviced our Oil fired boiler for the last 5 years, bearing in mind boiler is 6 years old and 1st year it was commissioned.
4 years have been satisfactory but on recent service visit.
Engineer told us after boiler service that their were 2 advisories and he would email us over a quote to do the work.
Received quote and thought it was rather expensive?
Done some research and 2 companies came back with the same reply, telling us that 1 of the parts from the advisories would hardly need to be replaced on a 6 year old boiler.
Got a Oftec registered heating engineer to go over boiler and see if these advisories needed replacing.
The boiler did not need the supposed 2 spare parts?
And in his professional capacity, told us the boiler was absolutely fine and did not need any replacement parts?
Have emailed this company twice, and have tried ringing them, and no one has yet from customer services has got back to us.
23 mars 2026
Svar från MHL Ltd
Hi Paul,
Thank you for your review, although it is not an accurate reflection of what took place.
Following the boiler service, our engineer recorded the following:
“Recommend new ignition electrodes and burner gasket. Electrodes are starting to wear and split. Burner gasket is also showing signs of wear and splitting.”
This was a recommendation based on visible wear, not a requirement for immediate work. A quotation was provided as a matter of routine, should you wish to proceed.
At no stage were you advised that the work was necessary or urgent. The suggestion that this was anything more than a standard recommendation is incorrect.
You are, of course, free to seek other opinions, but raising concerns over a quote that was just based on our engineer’s observations and was entirely optional is unnecessary, and frankly, ridiculous.
Tim Moorhouse
Managing Director
MHL Ltd
Svar från MHL Ltd
Thank you for taking the time to leave us a review. We really appreciate your kind words and look forward to working with you again!
Best Regards,
Sophie - MHL.
Very polite prompt service
23 mars 2026
Svar från MHL Ltd
Dear Diana,
Thank you for your kind words, we really appreciate your feedback and look forward to working with you again.
Best Regards,
Sophie - MHL
Svar från MHL Ltd
Dear Stephen,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Best regards,
Sophie - MHL.
As always Mark Bailey is amazing
As always Mark Bailey is amazing. Polite such a nice guy. He is an asset to your company.
9 mars 2026
Svar från MHL Ltd
Dear Sandra,
Thank you so much for taking the time to leave us a review. I will be sure to pass on your kind words to Mark. We look forward to working with you again in the future.
Best Regards,
Sophie - MHL.
Svar från MHL Ltd
Dear Ian,
Thank you for taking the time to leave us a review, we really appreciate your feedback and look forward to working with you in the future!
Best Regards,
Sophie - MHL.
The engineer that came to service our…
The engineer that came to service our heater,was very polite and explained what he was going to do. I spoke to the company on the phone again very polite and talked me through the the bill system on the phone.
4 mars 2026
Svar från MHL Ltd
Thank you for your kind review, Alison! Best regards, MHL
Lovely engineer who filled me with…
Lovely engineer who filled me with hope. Did a great job advising me and sorting boiler
25 februari 2026
Svar från MHL Ltd
Dear Sheila, thank you for your kind review! I will pass your kind words on to our engineer.
Best Regards,
Mollie - MHL
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.