mgigolf.com Omdömen 5

Le 6 mars 2026 j'ai envoyé un mail au service clients de Monsieurgolf expliquant mon problème avec la batterie de mon chariot MGI.
Sans réponse malgré 2 relances par téléphone j'ai envoyé un mail de plainte à MGI en Australie le 23 mars.
Le lendemain MGI m'a recommandé de contacter l'entreprise Puguy qui est leur distributeur en France.
Puguy m'a repndu qu'ils sont une entreprise B2B qui ne peut pas traiter en direct avec des particuliers et je devais m'adresser au revendeur.
J'en ai informé MGI qui a pris contact avec Puguy, et ensuite J'ai reçu un mail de Monsieurgolf disant que MGI avait fait un geste en voulant changer ma batterie par une batterie reconditionnée malgré le fait que la batterie était hors garantie de 2 mois. Je n'avais qu'envoyer ma batterie ce que j'ai fait et d'après DPD Monsieurgolf l'avait reçu le 2 avril.
Sans aucune nouvelle le le 17 avril j'ai regardé mon compte chez Monsieurgolf, ou je n'ai trouvé aucune signe d'un retour de batterie.
Alors j'ai appelé Monsieurgolf et exprimé mon extrème dissatisfaction, et ils ont fini par promettre d'essayer d'accelerer les choses. Et le 21 avril j'ai reçu la batterie.

Alors MGI en Australie est positif et secourable, mais ils ont vraiment mal organisé leur service clients en France.

Le problème a été aggravé par le service client de Monsieurgolf que j'ai décrit dans mon évaluation de Monsieurgolf.

VERY LITTLE CUSTOMER SUPPORT. DON'T BUY. I ACCIDENTLY REMOTE CONTROLLED THE MGI AI GPS+ REMOTE CONTROLLED ELECTRIC BUGGY INTO A WATER POND AND EVENTUALLY FISHED IT OUT. THE COURSE FINDER AND GPS FAIL TO WORK. I WAS TOLD TO TRASH THE BUGGY (ABOUT $1800 US). NO DISCOUNT FOR A NEW MODEL, NO ANYTHING, I GET THAT IT IS MY FAULT, BUT NO BREAK WHATSOEVER? I AM CERTAIN THIS CAN HAPPEN TO ANYONE. THE BUGGY WAS ABOUT 2 WEEKS OLD.

HERE IS THE EMAIL I RECEIVED 1/23/2026: Hello,

So sorry to hear you had an accident with your caddy. Please see our water damaged guidelines below.

In the event of submersion in water (partial or full) of a motorised buggy; MGI advises the complete write-off of your buggy.
The cost of replacing the water-damaged components (including labour) exceeds the price of a replacement buggy.
If you elect to purchase replacement components, i.e. motors, gearbox, motor controller and electronics, we advise the replacement of ALL components simultaneously. Replacing individual components on a water-damaged buggy poses a higher risk of future failure of other components and therefore these parts will not be covered under warranty.
Please note that MGI does not warrant water-damaged batteries and, due to fire risk, under no circumstances should they continue to be used.
All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.



Kind regards,

MGI interest in customer service or satisfaction is zero! Apparently one bloke who you can ring, just have to send an e-mail and hope!!
The trolley I had was only 7 months old and water got into the controls. I took it back to AG for repair. MGI just sent it back, said nothing was wrong and cancelled the warranty, which had 2 years 5 months to go, pretending it had been in a pond. Complete BS! I know other golfers who have problems with MGI trolleys. Wish I’d stuck with Powercaddy….don't buy or trust MGI trolleys or their customer service! You will regret it.

The trolley is good, apart from when I cleaned it the silver paint washed off. However their customer service is non existent. I have sent 3 emails for assistance and they have not replied. I wish I’d bought the Stewart one now

MGI navigator AI
The sure shot app is showing colors for Teeboxes in Horsens Golfclub instead of meter
Color was Exchange with meters approx 5 years ago😖
The app is also showing yards as the measure when selecting the course
The HCP system is with decimals but thats not the case with the app
But distance to the Golfcourse is metric eg 3,2 km and so is the distance to various points to the course
This was the topmodel at the time of purchase end of Sep 2022 - but a waste of my time and money😖😖😖