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Metrofone Omdömen 

4 088
•
TrustScore 4.5 av 5

4,5

Mobiltelefoner
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Skriv ett omdöme

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

PAC code didn't work even though I did put it in correctly, also product didn't turn up next day and then turned up late the following day.

Betygsatt 5 av 5 stjärnor

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... Se mer

Företagsinformation

  1. Mobiltelefoner

Om Metrofone

Skrivet av företaget

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Skrivet av företaget

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

4 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(4 088)

73 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Fake prices

The price you show on the website is not the price I have been billed somehow the 43 pound contract I took out has become 50

3 juni 2025
Logotyp för Metrofone

Svar från Metrofone

Good Afternoon, Darryl,

Thank you for your review and we are sorry to hear that you have not had the best experience with Metrofone!

I have tried giving you a call to discuss your billing and to see if we can assist with the issue. I have followed up with an email, please feel free to respond at your earliest convenience. We look forward to helping you get this resolved.

Kind regards,
DA

Betygsatt 1 av 5 stjärnor

Mis-selling phone insurance

I am still awating a reply, emailed them over 2 weeks ago because i belive I have been Mis-sold phone insurance by them and only just realised after a year in contract. They added a free 2 month phone insurance policy onto my contract without me knowing or agreeing, i was not asked if i wanted it and was not made aware that I would be paying it for the length of my contract. I did not get an email to say this was continuing to be taken from my account and I have noticed now after quiering the monthly direct debit that I have been paying £9.99 every month for the duration of my contract, and have unknowingly had phone insurance since then. They should have asked if I wanted it adding on and made me aware that it was going to contine and that they had passed on my card information to another provider to take the funds. I am still awaiting a reply but doubt that they will offer to help retrieve the money. Next stop financial ombudsman!

12 maj 2025
Omdöme utan inbjudan
Logotyp för Metrofone

Svar från Metrofone

Good Afternoon, Robert,

Thank you for your review and for leaving your order details so we could look into this.

I can see that your order was placed through a comparison site, which directed you to our website and into your shopping basket for checkout. During the checkout process, customers are given the option to add insurance or proceed without it.

I’ve reviewed your order, and the inclusion of the insurance was also confirmed in your dispatch email. In your case, the first two months of insurance were free, and you have the option to cancel it at any time.

We’ve now referred your review to the insurance provider, and they will be in touch with you directly.

I apologise that we are unable to help you further with this.

Kind regards,
DA

Betygsatt 1 av 5 stjärnor

Awful service

Awful service, requested a new phone as part of an upgrade and I asked them to keep the same number, however Metrofone set me up on a new plan with a new number so I lost the number I’ve had for 15 years. Never go through a third party like Metrofone, go to your provider direct

2 maj 2025
Logotyp för Metrofone

Svar från Metrofone

Good Afternoon, Neil,

Thank you for your review. We are sorry to hear about your recent experience, and apologise for the inconveniences you have faced.

After reviewing your account, we can see that you’ve applied for a new connection and not an upgrade. During checkout, you did mention having an existing number with the network. However, we do clearly state under this section: “Please note, you are applying for a new connection. Providing your existing number only helps us identify you with the network.”

We have sent you an email advising you of a porting process which will allow you to keep your new contract along with your existing number, if you need any assistance with this please do not hesitate to contact our dedicated customer service team on 0333 900 1133 and select option 2.

Kind regards,
DA

Betygsatt 5 av 5 stjärnor

Fonehouse are brilliant

Fonehouse are brilliant, found the best deal on the handset I wanted, no upfront cost and 24 month contract not the 36 month contract the networks are now trying to push and £20 per month cheaper, customer services are excellent they were so helpful with the delivery due to my working hours, this is the second time ordering from them, highly recommended using them fantastic 😍

5 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Service

Great communication, everything as described. I’m a happy customer and will be recommending my partner uses you to upgrade her phone.

29 april 2025

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer