Item shipped fast however the initial shipping cost and import fee makes buying a t shirt unreasonable. Shipping was almost as much as the shirt. Find cost friendly options for customers .
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even item... Se mer
Företaget har svarat
I've got THREE pairs of their shoes and all are AMAZING. High quality, sturdy, really quirky and simply different from your average off-the-shelf shoe. Heavy metal elegance at its best:). Customer sup... Se mer
Företaget har svarat
Напишу пожалуй на русском мне так легче, metalshop.eu лучший интернет магазин, доставили мой товар на 3 дня раньше, подарив мне улыбку до ушей, и очень хорошие цены как и на продукт как и на доставку... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Metal, punk & hardcore shop with official music bands merchandise. 19321 products, low prices, everything in stock! T-shirts, hoodies, shoes, pants and many more.
Kontaktuppgifter
Bystřice 174, 739 95, Bystřice, Tjeckien
- +44 330 808 2232
- store@metal-shop.eu
- metalshop.eu
4,3
Utmärkt
222 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från METALSHOP
Hello,
thank you very much for your review! We’re really happy to hear that you are satisfied with our service and product quality. 🤘
Team Metalshop
Lack of response
Lack of response when trying to get a refund. I have emailed you 3x times and tried to call but no response. It was paid via paypal credit card, so I don't have an IBAN number as you request on the return page for this credit card.
10 april 2026
Svar från METALSHOP
Hello,
thank you for your review. We are sorry to hear about your experience. However, we were unable to locate any email yet from your side in our system.
Please contact us at store@metal-shop.eu
or via the live chat available on our website so we can resolve this as quickly as possible. You may also reach us by phone – however, if another customer is currently being assisted, we are unable to handle two calls at the same time, so we kindly ask for your patience or to try again shortly.
Regarding the return form – an IBAN may be requested there, but for PayPal payments this is not needed, and the refund would be processed back to the original payment method used for the order.
Once the return package arrives, we will of course proceed with the refund as soon as possible.
We will be happy to help you sort this out.
Team Metalshop 🤘
Svar från METALSHOP
Hello,
thank you very much for your review! We’re really happy to hear that everything was great. 🤘
Team Metalshop
Svar från METALSHOP
Hello,
thank you very much for your review! We’re glad to hear everything was easy and that you like dark clothes — sounds like a perfect match! 🤘
Team Metalshop
Item shipped fast however the initial…
Item shipped fast however the initial shipping cost and import fee makes buying a t shirt unreasonable. Shipping was almost as much as the shirt. Find cost friendly options for customers
.
23 mars 2026
Svar från METALSHOP
Hello,
thank you for your feedback. We are sorry to hear about your negative experience.
We would like to point out that during the checkout process, customers are informed that additional shipping costs and import fees may apply depending on the destination country. We understand this can sometimes be frustrating, but these charges are unfortunately set by carriers and local regulations, not by us.
We truly appreciate you taking the time to share your thoughts.
Team Metalshop 🤘
Svar från METALSHOP
Hey! 🤘
Thanks a lot for your review! We’re thrilled to hear the delivery was fast and the service met your expectations.
Keep rocking! ⚡
Team Metalshop
Great selection of shirts and beanies
Great selection of shirts and beanies. Job well done!!!!!!
1 mars 2026
Svar från METALSHOP
Hey! 🤘
Thanks a lot for your review!
Awesome to hear you’re enjoying our selection of shirts and beanies. Keep the metal alive! ⚡
Team Metalshop
Defective product
Arrived to Canada quickly, great selection, however the In Flames shirt decal is not centered. It's essentially a factory second. Should never have made it out of the warehouse. It's prohibitively expensive to return.
6 mars 2026
Svar från METALSHOP
Hi,
Thank you for your feedback and for letting us know about the issue. We’re really sorry this situation occurred. 😔
Please fill out the claims form here: https://www.metal-shop.eu/complaints-returns/, so our claims department can review the situation. We’d really like to resolve this for you.
Thank you again for your patience and for taking the time to leave a review.
Team Metalshop
The US was shown as a place where they…
The US was shown as a place where they could ship to. However, after placing my order, I was contacted a few days later and told that I could not receive my purchase. They refunded me, but I think it is a bit ridiculous to have the US as an option in the shipping list when they don't ship there.
25 februari 2026
Svar från METALSHOP
Hello 🤘
Thank you for sharing your feedback! We’re sorry that your experience with the EU website didn’t go as expected.
We’d like to let you know that we have a dedicated US website: https://www.metalshop.us/
where you can place orders for delivery within the US. Your EU order was unfortunately cancelled due to shipping restrictions. ⚡🎸
Thanks again for your understanding, and we hope to see you rocking with Metalshop soon! 🎶🖤
Metal regards,
Team Metalshop
Svar från METALSHOP
Hello!
Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you’re happy with the quality and our service. Your feedback truly makes our day!
Best regards 🤘
Team Metalshop
Svar från METALSHOP
Hey! 🤘
Thank you for your great review! We’re stoked to hear your order arrived fast and that you’re loving the quality of the product. Rock on! ⚡
Team Metalshop
Svar från METALSHOP
Hey! 🤘
Thanks so much for your awesome review! We’re thrilled to hear you’re happy with both the products and our service. Keep rocking! ⚡
Team Metalshop
Experience
Product came quickly, everything came without problems, def gonna buy again
11 februari 2026
Svar från METALSHOP
Hey! 🤘
Thanks a ton for your awesome review! We’re super happy to hear your order arrived quickly and without any problem! ⚡
Team Metalshop
The Best site you can find
The Best site you can find. Haven for Metal lovers. Keep it up
5 februari 2026
Svar från METALSHOP
Hi! 🤘
Thank you so much for your amazing review! 😍
We’re thrilled to hear that you see Metalshop as a haven for metal lovers – that’s exactly what we aim for!
We’ll keep rocking and can’t wait to see you back soon! 🤘
Team Metalshop
I'm ordering for the second time
I'm ordering for the second time. I'm very pleased, good quality. Delivery on time.
29 januari 2026
Svar från METALSHOP
Hi! 🤘
Thank you so much for your review! 😍
We’re thrilled to hear that your second order went smoothly, that you’re happy with the quality, and that delivery was on time.
We can’t wait to serve you again soon! 🤘
Team Metalshop
Good online shopping experience
Good website. Easy to order and pay.
My only fault is having to use DHL for delivery. DHL don't provide an estimated time of delivery where I live, only the day of delivery.
27 januari 2026
Svar från METALSHOP
Hi! 🤘
Thank you so much for your review! 😍
We’re glad to hear that you found our website easy to use for ordering and payment.
We’re sorry for any inconvenience with DHL – unfortunately, we don’t have control over their delivery notifications. We really appreciate your patience and understanding, and we hope your next order will be just as smooth!
Rock on! 🤘
Team Metalshop
claims process is terrible
claims process is terrible, communication terrible, simple short messages, no one is on the chatt
3 februari 2026
Omdöme utan inbjudan
Svar från METALSHOP
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience.
We would really like to resolve this matter and investigate where the issue occurred. Please get in touch with us at store@metal-shop.eu
so we can assist you properly.
We appreciate your patience and hope to make things right.
Team Metalshop
Svar från METALSHOP
Hi! 🤘
Thank you so much for your review! 😍
We’re thrilled to hear that everything was excellent as usual – your support means a lot to us!
Looking forward to your next order! 🤘
Team Metalshop
Never seen before product
Never seen before product. More then our expectations. Super fast response. Super fast delivery.
16 januari 2026
Svar från METALSHOP
Hi! 🤘
Thank you so much for your awesome review! 😍
We’re thrilled to hear that our product exceeded your expectations, and that you enjoyed our fast response and delivery.
We can’t wait to serve you again soon! 🤘
Team Metalshop
Metalshop made my purchase easy and…
Metalshop made my purchase easy and offered the kind of products that greatly interest my tastes in extreme heavy metal fashion.
1 januari 2026
Svar från METALSHOP
Hi! 🤘
Thank you so much for your amazing review! 😍
We’re thrilled to hear that shopping with Metalshop was easy for you and that you found products that match your extreme heavy metal style.
We can’t wait to see you back for more rock goodies! 🤘
Team Metalshop
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.