I like that it felt more personal, human contact, and not like just using a computer generated picture. They were very good about providing multiple revisions. Can’t wait to get my print in the mail!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My 55 year old photo that had been damaged by water was repaired and reproduced by MemoryCherish and it turned out absolutely beautiful! They used”real” artists, not AI. Worth every penny! I stron... Se mer
I have been meaning to do this photo restoration for a long time, Kelly my initail contact was super helpful with prompt replies and answered all of my questions and concerns. The final product is am... Se mer
Företaget har svarat
The finished photos are amazing I truly never thought I would ever see them look so awesome. I appreciate everyone who made my experience with the process easy and without difficulty I highly recommen... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come. You’ll be amazed at how great your memories will look on your wall after we work our magic!
Kontaktuppgifter
4,7
Utmärkt
449 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing experience❤️
They did an exceptional job with my sister's photograph, even though the photo was missing many details due to the age of the photo, but they worked their magic and I am happy with the result, thank you very much.
3 november 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you for your kind words about MemoryCherish, Alvaro! We are thrilled to hear that MemoryCherish was able to work its magic and restore details in your sister's photograph. We always strive to be the best photo restoration business in the industry, creating more accessible solutions for people who want their memories preserved. Your endorsement means a lot to us and we thank you for taking the time to leave it. Best wishes!
Old made New - Beautifully
I took a chance and allowed Memory Cherish to handle a very old and precious photo I had. I am so glad I did. The photo was restored and in color that brought it back to life! These people are professional and humble and kind. I would recommend them highly and I will use them again and again! Bravo, Memory Cherish!
5 oktober 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you so much for your review, Debbie! We are delighted that our team was able to restore your very old and precious photo. Your kind words regarding our professionals are deeply appreciated.
We strive to treat each and every customer with care, respect, and humility. Our goal is always to achieve a result that exceeds their expectations and we’re overjoyed that this was the case for you!
We look forward to serving you again in the near future and kindly thank you once more for your support.
Great job!
I submitted two badly faded and blurry photos of my father in his WW II uniform for restoration and they turned out great! I am so glad I had this done as I'm planning to have them framed with his war medals to go on the wall with my husband's and father-in-law's Viet Nam and WWII frames. I would definitely use this company again!
26 oktober 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Dear Joanne, thank you for sharing your positive experience with us. We appreciate the kind words and we're delighted that you are pleased with the outcome of your photo restorations. It is such a privilege to be able to help preserve these memories!
Thank you for recommending us and we look forward to the day that we serve you again in the future.
Excellent work
I didn't think they could do anything with a picture of my 50 year old photo but thought I would try. Memory Cherish surpassed my dreams. Now my husband and I have a beautiful photo to remember our special day.
13 oktober 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you so much for taking the time to leave such a kind review, Beatrice! We are truly thrilled that we were able to help make your special day even more memorable by restoring your 50-year-old photo. It is our mission to keep all of life's memories and moments alive, and we're so happy that MemoryCherish could be part of welcoming this one back into your lives. Thank you for trusting us with such a precious piece of history. Enjoy your new'old' reminder of love and its lasting impact.
We placed an order on 10/10/23
We placed an order on 10/10/23, stating we wanted the restored photo for a funeral booklet.
The photo sent back to us was of another family.
We tried again.
The funeral was Monday , 2 days ago, and we still don’t have the photo.
The only concession by this company was to offer 10% off another job!!
I would never recommend them to anybody, regardless of what the finished product looks like, if and when it ever arrives.
25/10/23….. photo arrived at a house in the next street. Luckily they were kind enough to track me down!
25 oktober 2023
Omdöme utan inbjudan
Excellent photo restoration with top customer service.
Had two very old photos restored by MemoryCherish. Managed to get them scanned and uploaded and they have done a great job restoring and adding colour to both. The photo artist also made a couple of requested further changes without issue. Their support staff are also excellent and on hand to assist via instant chat and email. Highly recommended if you are in need of any photo restoration.
21 oktober 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you for the amazing review, Nicholas! We are delighted that our team could take the time to restore your two very old photos to their former glory.
We really appreciate your positive feedback about our customer support team and restoration artists. We constantly strive to provide quick and helpful answers via our live chat and emails, so it is wonderful that we met your expectations.
Thanks again for being a MemoryCherish customer and we hope you enjoy those restored memories for many years to come!
Memory Cherish - Beautiful Work!
Memory Cherish is a wonderful company to work with.
Their communications with me were excellent. They were in touch with me every step of the way. And, they filled my initial order very quickly. I never thought a photo from 1959 and in such bad shape could be restored so well.
I was so happy with the initial results so that I put in an order for a number of various size copies of the original photo.
I'm so looking forward to receiving them. And, these
folks work lightning fast!
If you need photo restoration work, Memory Cherish is the place to go!!!
15 september 2023
Omdöme utan inbjudan
Svar från MemoryCherish
We are delighted to hear that your experience was so positive, William! Our team takes great pride and care when restoring those precious images. It's wonderful to hear that you are pleased with the results of the restoration - being able to enjoy a photo from such a long time ago in beautifully updated quality is a unique and special experience!
We strive for a lightning-fast turnaround when you entrust us with your memories, and it's truly an honor for us to provide these services for our customers. We look forward to more orders from you soon!
It was my 55th high school reunion
It was my 55th high school reunion. And the settings on my camera were changed so my pictures did not come out. Memory Cherish was able to restore those precious pictures for me. Quickly, professionally, and courteously. They are great!
10 augusti 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you for your lovely review! We are delighted to hear that Memory Cherish was able to assist you in recapturing those precious memories from your 55th high school reunion. It is our privilege to assist our customers with their most cherished moments.Thank you again for taking the time to share your experience with us and thank you, again, for choosing Memory Cherish!
Didn't think it was possible
Did think it was possible. Had a photo from 1957 that was horrible. They did a fabulous job!
7 augusti 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thanks for your kind words, Jeremy, and we're delighted to hear that the restoration work went so well! We know that sentimental photos can be irreplaceable and we strive to do the best job possible. We are very pleased to hear you are so happy with the results. Thanks again for choosing us – we look forward to working with you again in the future!
The photograph came out perfect!
The photograph came out perfect!! I love it. I will definitely have more phots done.
25 juli 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you loved the photograph and that it came out perfect. Your satisfaction is our ultimate goal, and we're delighted that we were able to capture the moment just the way you wanted.
Once again, thank you for your kind words. We look forward to working with you again in the future and capturing more beautiful moments together! If you have any questions or need any further assistance, feel free to reach out to us anytime. Have a fantastic day!
They are Simply the Best!
They are Simply the Best. Better than all the rest! Exceptionally accurate photo restoration along with prompt and courteous service.
2 augusti 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Mina, thank you for providing us with your wonderful feedback! We greatly appreciate it when our customers take the time to recognize the quality of service we strive to provide. Our mission is to deliver excellent, accurate photo restorations promptly and courteously, so it's wonderful that you found this experience with us. We are so glad that you are satisfied with our product and consider us better than the rest! Your feedback means a lot to all of us at our company - thank you again!
Svar från MemoryCherish
Thank you for your positive review, Grace! We truly appreciate that you took the time to share your experience with us. We take great pride in creating a product that our customers love and trust, so it's wonderful to hear that your experience reflects that.
We are also glad to see how responsive we are and strive to always provide exceptional customer service. We're really proud of our team for delivering an excellent product and experience, and it's customers like you that keep us motivated to grow even further.
Thanks again!
I lost a very important childhood photo…
I lost a very important childhood photo of my husband and his mother, so I submitted a digital photo taken of the photo for restoration. I was hoping to make a negative situation even better; with a high quality restored photo that we could display.
I wish I was able to display the restored image, however I’ve never received a restored image.
I placed this order with a 24 hour turn around time upcharge. Photo was supposed to be delivered on Monday, June 26.
No photo, emails to support have been ignored.
I’ve filed a claim with Paypal.
Update:
They did respond to my email/send photo/etc AFTER I posted my original review.
They also disputed my original review, but everyone should know my expwriwnce!
26 juni 2023
Omdöme utan inbjudan
Svar från MemoryCherish
We appreciate you taking the time to share your recent experience with us, Hayley. We understand how inconvenient it can be to experience a delay in receiving your order, and we apologize for any frustration this has caused. Please know that we are committed to ensuring the timely delivery of your order and are currently working to resolve the issue as quickly as possible.
Upon review of our communication with you, we can confirm that we have provided regular status updates via email. However, to ensure that you are receiving all of our messages, we kindly ask that you add our support email address to your contacts list or mark our messages as "not spam." This will help to guarantee the seamless delivery of any future communication.
We pride ourselves on providing excellent customer service and understand that clear, timely communication is key.
Once again, we apologize for any inconvenience you may have experienced. We are committed to making sure you receive your order quickly and correctly, and are available anytime to answer any further questions or concerns you may have. Thank you for choosing us and we look forward to serving you again in the future.
MISLEADING
**I did get a refund (mentioned at the end) it took over a month. Alot of back and fourth. I thank the founder for this, I did end up hearing back from him and he spoke with the Customer Service Team, which then sent the refund.
While in the end it was resolved, it shouldnt have taken all the effort and stress it did for me to get it done.
Customer service stayed friendly, but throughout the process I wasnt heard and it felt as if their responses were automated. Therefore my emails felt overlooked and my concerns not important. Even when it came to my photos being restored. Overall, I didnt find it to be worth the money or time, sadly.
Hopefully if you try this serivce, you find your experience to be better than mine.
----------
I ordered my photos around June 14, 2023. I sent multiples for review before purchasing to make sure that they could be restored.
They told me they could fix them "perfectly" so after speaking about what I was looking for and expecting and feeling reassured by them -- I spent $320!
When I got my grandfather's military photos back I was so disappointed. The pictures were everything I asked them NOT to do, not exaggerating.
So I requested revision, as they offer, and was told it'd be "24-72hours".
I have proof that they didnt make that timeframe. Which, by law, they should have to refund me due to that. 🤔
They also didn't respond to any of my messages for just over 4 days. Which was scary. The results of the pictures they sent created this doubt and concern, so when they stopped replying, I got worried.
When I finally got my revisions. They also were disappointing. Their site says things like: "love us or money back, guaranteed" "100% money back" all over it.
But when I requested one, they denied me and told me to request another revision (Apparently I have to do at least up to 5 revision before a refund)
Being they missed their deadline, I missed my personal deadline, their site creating a false image of capabilities, them LYING and saying they sent my revisions on time (remember tho, I have proof: I have the actual time they uploaded them for viewing thanks to Google) all the factors should qualify for a refund.
BUT IT GETS CRAZIER.
SO, again after emailing back and fourth and them basically saying the same "automated" responses, I said sure to a second revision- they accept & then .......
they tell me this,
"he (the head artist) determined that we cannot further improve the quality of the restoration" ...
......
okay? If you recall, I sent the pictures in prior and they told me they could "perfectly" before I purchased.
So I requested a refund once more and thanked them for their efforts.
This was their response:
"The restoration artist tried to work on the photo but explained that unfortunately the photo was too damaged to be restored further" & then this "I would love to make it right for you and am happy to offer you to send us a different photo in reply to this email and we will restore it instead"
To which I passed on, obviously, and requested a refund again...but still haven't heard back at this point.
I have no other photos I want done. I wanted those done. You changed his facial features, did exactly what I specifically asked not done, missed your timeframe, mislead me, don't respond to my emails (told me its bc of the holiday...it's June/July tho?), you lied about getting them to me on time, MEMORYCHERISH by SAPCOI LTD isn't capable of what their site claims.
I'm still trying to get this solved, well over a month later.
***EDIT
I did reach out the founder and received back an email that he will look into it and get back with me on Monday & we will get it sorted. So we will see. I'll update it come then.
****EDIT
Memorycherish has requested more information about my review. Sent them my order # and email.
Wanted to add the email I got on July 13th:
"As you may be aware, our Refund Policy clearly states that we will ensure that your order is delivered to your exact specifications. However, if we have spent all available resources and are still unable to improve the results, we will qualify the order for a refund."
Then what they sent July 21:
"Unfortunately, after over 5 hours of the artist trying everything possible to improve the results, he determined that we cannot further improve the quality of the restoration"
Asked for a refund. They replied that I could upload another photo. I asked again, and haven't heard back in 2 days.
Which is why I reached out to the founder instead. According to his words, I will hear from him today about the issue and we will see what he says then.
***EDIT
I did just receive a refund back. I haven't heard from the founder yet, but I am assuming he may have played a part.
Glad this situation is over.
10 juni 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you for bringing your experience to our attention, Angela. We apologize for the delay in receiving your refund, and we understand how frustrating that can be. We take pride in providing excellent customer service and we’re sorry that didn’t come through in this case.
We're sorry to hear your expectations weren't met and we would like to make this right for you. Please feel free to contact us directly so our team can discuss alternatives or additional options relating to your purchase. We're committed to giving every customer a great experience and we'll do everything we can to make sure you get reasonable outcomes from us.
Again, thank you for taking the time to provide feedback and give us an opportunity to address your concerns.
Love it
I initially gave a lower review because I placed an order and never received it. I was contacted recently by the customer service team and they quickly resolved my issue. I was truly impressed and loved my dad’s picture. I also got the animation which I totally love.
20 juli 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you for bringing your experience to our attention. We sincerely apologize for the delay and any inconvenience caused. We understand how frustrating this must be and we’re committed to getting your order out as soon as possible. Upon checking, we see that we have replied to your email with the status updates, could you please add our support email address to your contacts to ensure that our replies are received in your inbox.
We understand the importance of timely communication, rest assured that we are looking into it. We are happy to hear that the issue was resolved and the result has met your expectations!
Staff worked hard to get a pleasing result.
While the color originally chosen was not accurate, the staff worked hard to correct the pictures to our satisfaction. Next time we will be more helpful to provide any information that may be helpful, rather than assuming that staff somehow knows what color the subject may have been!
11 juli 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Jeri, thank you for taking the time to review MemoryCherish and for highlighting your experience. We're glad we were able to provide a satisfactory solution and wanted to apologize if any inconvenience was caused in the process. Communication is key and it's helpful when customers can provide us with additional information so that the photo editing process remains seamless and accurate.
We appreciate your feedback as our goal is to continuously look for ways to improve the service we're providing and we're glad you had a positive experience overall.
Thank you for being a customer of MemoryCherish!
Excellent Restoration and Great Customer Service
MemoryCherish did an AMAZING restoration of an old 1943 image we have of a war hero. We have a picture of him that couldn’t be published in a book coming out because the resolution was not sharp enough, so we decided to send the image to MemoryCherish for restoration. Two days later, we received the finished product and we love it. They kept the vintage look and authenticity of the image while greatly increasing the resolution and sharpness. They also perfectly enhanced some of the facial features. Because of their outstanding work, his image can now be published.
5 juli 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you so much, Lisa and Steve, for taking the time to share your wonderful experience with MemoryCherish. We are so glad to know that we were able to help you make your war hero’s image sharp enough to be published.
We strive to preserve the authenticity and vintage look of images, while also providing excellent restoration services. Our team is dedicated to customer satisfaction and provides quality assurance on all our restoration projects. We are delighted to have been able to provide you with a quality product in such a short amount of time.
We truly appreciate the kind words and five-star rating left by you both, thank you!
The portrait was 40 years old and you…
The portrait was 40 years old and you made it look like it was new again
6 juli 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you for your positive review, Karen! We are thrilled to have had the opportunity to restore a cherished family portrait and bring back its luster. Our top priority is providing exceptional service in preserving treasured family keepsakes. Your satisfaction is our highest compliment, and we are relieved that you can now enjoy the portrait anew!
Paypal sent receipt of payment for order…no acknowledgement of order from Cherish.
I filled out the form for a photo restoration yesterday and submitted payment via PayPal who sent me a receipt at 12:37pm. I never got a confirmation from Cherish. I spoke to the chat agent several times and per her advice sent a note to customer support along with the transaction ID…no response. I again texted with chat agent who said she was escalating to support team…no response. My sister recently died. This was supposed to be something to help me/others through this difficult time. Instead, it has created a lot of stress. Please help.
30 juni 2023
Omdöme utan inbjudan
Svar från MemoryCherish
We appreciate you taking the time to share your recent experience with us, Linda. We understand how inconvenient it can be to experience a delay in receiving your order, and we apologize for any frustration this has caused. Please know that we are committed to ensuring the timely delivery of your order and are currently working to resolve the issue as quickly as possible.
Upon review of our communication with you, we can confirm that we have provided regular status updates via email. However, to ensure that you are receiving all of our messages, we kindly ask that you add our support email address to your contacts list or mark our messages as "not spam." This will help to guarantee the seamless delivery of any future communication.
We pride ourselves on providing excellent customer service and understand that clear, timely communication is key.
Once again, we apologize for any inconvenience you may have experienced. We are committed to making sure you receive your order quickly and correctly, and are available anytime to answer any further questions or concerns you may have. Thank you for choosing us and we look forward to serving you again in the future.
I just payed to have a photo restored
I just payed to have a photo restored. Payment was taken out if my bank. Have received several emails asking me for more money. Have replyed to every Email with proof i have payed the payment in full. With no reply other then request for More money.. i believe this is a scam. No other way of contacting this company. Every attempt is met with a new demand for payment..
Was so excited to have my photo restored. I have also giving proof of payment. But still just a new email comes asking for paymeny..
Not Happy.
29 juni 2023
Omdöme utan inbjudan
Svar från MemoryCherish
Thank you for your feedback, Dennis! We would like to address any concerns and clarify any misunderstandings that may have occurred.
The marketing emails you received were intended to provide you with information about our latest products, promotions, and future offerings. We never intended to imply that you needed to make any further payments for your order. We apologize for any misunderstanding and want to assure you that no additional payments are required from you.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you in any way we can.
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