Melbourne Moda Omdömen 28

DO NOT BUY FROM THIS WEBSITE! Worst online shopping experience ever. I thought they were located in Dulwich Hill in NSW. This is not the case they are located in China. I bought 2 of the same style dress in different sizes because I thought it would be an easy return like they say in their Returns Policy. This is not true, the offered 10% refund or 50% store credit. I said neither I want a full return. They then threatened me with a Final Offer - 20% refund or 75% store credit. After a lot of back and forth I was told it would cost me £40 to return the 2 dresses to an address in China.

I had to take the 75% store credit. I didn’t like anything on their website but one pink jacket which I had to purchase for $80, the jacket wasn’t even lined, and it turned my white watch band light pink. The jacket can be purchased on Shein for $20.
I now have $14 in store credit which I can’t use because I don’t like anything on their website, and I don’t want to spend any more money with them. Their cheapest clothing item is $39.95. This is probably how they make their money on unhappy customers not being able to use all their store credit.

This makes me so angry, but have learnt a valuable lesson - always check reviews before purchasing on online.

Shocking customer service, and advertising as a Melbourne company when they’re not. Ordered in January, it’s mid April now and have one item that was a shocking make and fit. Still waiting on 2nd item, when I requested a refund “Sheryl” did not respond.

This site is a Big Scam
Ordered 2 pairs a shoes in early March, total $150
Have not delivered, They do not contact you about delays.
Have requested my money back but no response.

Took my money for 2 shirts, and pretended to 'dispatch' them but no items were ever received. They refused to refund my money, claiming the items had been 'dispatched' for delivery -- but the purported 'tracking number' supplied shows no items have been picked up for delivery. The listed ABN is registered to a massage parlour, not a fashion retailer. I can only assume it is a scam site.

Pitiful service. Ordered 24/12/24 and they took the money and haven’t received goods by 11 Feb. “Sheryl” on the email doesn’t give believable responses and now I’ve asked for money back…no response.
DO NOT BUY FROM THIS SITE. Chinese couriers and inaccurate BS tracking.

Absolutely a scam. No product received despite all the notifications it’s on the way.

Don’t even bother with this scam.

Rubbish, do not buy from them. After the shoes ( Easy Stride ) hadn’t been processed after 10 days, I wrote a reply to a post on Facebook. The company wrote and asked for my order number and the next day the tracking said it had been processed. I received the shoes today and they are absolute rubbish. Paid $55 and not worth $10. Cheap, lightweight, no orthotics support in them at all. Not worth sending back to try and get a refund as this will only cost me more and no guarantee I will get my money back. Beware!

Read the other comments. Same here dodgy site stay away

The crap they are selling is shipping from CHINA... scammers dont buy

This website is not real. It has the same bomber mens jacket as Ardor Sydney - which is also fake - my jacket arrived as a cheap version of the real one advertised. Same false picture. Don't order - you will not receive the same jacket advertised. Mountain design is the tag - the one received doesn't have a tag and the badge on the arm (which is just seen in the picture) is also missing. This is not a $99 jacket (discounted from $500). More like a jacket from Kmart at $25 - falsely advertised. Avoid

Operating this scam from China and asking me settle with 20% refund for a 120 dollar coat.
They also demanding me to send this product to china at my cost and then they will review it. Absolutely rubbish company. Dont order anything from them

Dodgy shonky scammers !
Advertising using Melbourne as part of their branding. They are in fact in China. Product sent does not in anyway appear close to what they use in their advertising marketing - what I was sent is unwearable. “Betty” from “Customer Service” emails me to advise that I need to send the product back (to China) at my expense for a full refund. Avoid these scammers !!! Violation of Australian consumer laws !!!

This company sent the wrong item to me, is demanding I pay $50 return shipping for their mistake.
The quality of the products are extremely poor.
Avoid this company at all costs
Company violates ACCC law

<000.... absolutely a rip off.
Product poor quality. Postage astronomical to send back to China for full refund. 25% refund.
DO NOT BUY ANYTHING...would have to agree SCAM

Unfortunately, There is no ZERO to give
It’s a scam
One you pay, everything disappears

Absolute scam artists.
Even though they appear legit they are not. They will give a tracking number that goes nowhere, you never receive the garments and best of all the return email of:
melbourna-moda (incorrect spelling) does not exist.
Do not buy from them

This company is a SCAM. They are breaking multiple consumer laws - misleading, deceptive, unethical.

They are pretending to be an Australian business with a sneaky business name when in fact they’re Chinese, they have shell social media accounts, products sent are don’t align with the advertising and even their website is flagged as dodgy by authentication sites.

As for the customer service, it’s blood boiling. Quoted up to $130 to return these horrible cheap and nasty products (paid $140) back to china and asked to lie on the customs declaration form.

Reporting them to fair trade and ACCC.

Dispicable.

The item was not as advertised. The garment was a lot shorter than shown in the image and the pockets were to far back. No button holes and poorly made.
Junk……👎

Absolute rubbish. I think I got scammed. Thought I was buying from an Australian firm. That isn’t true. I then waited nearly one month for delivery of poor quality crap

This company is a scam they are not in Melbourne they are China based, I returned to the sender which was NSW as I had no response from my initial request of where to return, I eventually got an email from Anna saying should have been sent back to China, no idea who has my package but I can see I am not getting any refund, do not use them and waste your money like I have