Great experience with megapump got 4 bottles of supplements for free with my 6kg bag of mass mutant gainer. Very reasonable prices.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great Service. I get the same every order. Log in click what I want details are all there from before. Get notifications when package is shipping g and delivered. Quick, easy and simple
Really nice staff and a great variety of supplements at fantastic prices! Regular customer and will always buy from mega pump
Recently bought per4m egg white protein, this product is beyond ideal for me as being sensitive to lactose, my digestion has felt great. Anyone who struggles with digestive issues with dairy products... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discount Supplements & Sports Nutrition Online Store. We Offer Protein Powders, Creatine, Amino Acids, Weight Loss Products, Pre Workouts, Vitamins, BCAAs. Premium Quality Brands, Low Prices and Great Customer Service.
Kontaktuppgifter
Unit 5, Demesne SC, A91 RY16, Dundalk, Co Louth, Irland
- megapump.customerservice@gmail.com
- megapump.ie
4,6
Utmärkt
482 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 8 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant service
Brilliant service, great selection of products and very quick delivery!
25 november 2024
Svar från megapump.ie
Thank you Amy for your amazing feedback! We're so glad you enjoyed our service, product selection, and fast delivery. We can't wait to serve you again soon! 😊🚀
Grate value for the products and…
Grate value for the products and delivery on time as always
24 november 2024
Svar från megapump.ie
Thank you James for your kind words! We're thrilled to hear you found great value in our products and that our deliveries are consistently on time. We truly appreciate your support! 😊📦
All good till your delivery goes wrong
All good till your delivery goes wrong. Long time customer here having ordered almost every other month since 2021. Also, not usually one to write a negative review but my experience with Megapump on a lost delivery was really bad.
For context, I had a delivery for mid-Aug that their postal service partner lost and did not deliver (signed by someone else not even at my address) and not a small amount. What followed was a long exchange with their customer service over the next 3 months while the postal service was doing their investigation (hence the 2 stars because at least they refunded me after 90 days when postal service confirmed they lost the parcel). I tried reasoning with Megapump and showed them proofs (also why would I lie when this has never happened for my 20+ orders before) I even checked with solicitor friends and mentioned that Consumer Law says the company has 30 days to deliver the package. The contract is between the seller and their postal service and my refund should not have been contingent on any investigation. But it all fell to deaf ears.
It's really annoying that Megapump had no regard for doing the right thing, no regard for a long term customer, no regard for their own reputation, no regard for the long term and were hiding behind their delivery partners' 90 days notice (which wasn't even legal as their website said 30 days). I had to repeatedly chase Megapump and ask them to escalate to their leadership and delivery partner (to be fair their customer service was responsive but could have been more proactive).
This has all left a really bad taste so I will be going to other supplement vendors going forward and will be advising my friends and colleagues of the same. They should also sort their delivery contracts if its going to take 90 days for each lost package investigation.
17 augusti 2024
Omdöme utan inbjudan
Svar från megapump.ie
Dear Sumit,
We sincerely apologize for the frustrating experience you've had. While our standard claim process typically takes 30 working days, this specific case was complicated by the parcel being shown as delivered and signed for. This discrepancy necessitated a thorough investigation by our postal service partner to rule out potential fraud or misdelivery.
We recognize that the extended resolution time was undoubtedly stressful for you. While we worked to resolve the issue, we understand that our communication and process may not have met your expectations as a loyal customer.
We're glad we were ultimately able to provide a full refund, and we hope this demonstrates our commitment to customer satisfaction. We will use your feedback to improve our delivery processes and customer communication moving forward.
We wish you all the best in the future and hope you find a supplier that meets your expectations.
Sincerely,
Megapump Customer Service Team
Everything is good
Everything is good, product quality, reasonable price and timely delivery
27 oktober 2024
free samples are always a winner
free samples are always a winner. helps me in deciding to try new products ,weather its protein , pwo's or hydration . on top of the great products i already have its always the best online in Ireland these days
25 oktober 2024
First time ordering from Megapump and i…
First time ordering from Megapump and i can't speak more highly of them. I had ordered something that turned out to be out of stock and they were so quick to contact me and give me options. They were great to deal with and I even got a couple of extra little bits in the package. I'll be a repeat customer in future.
27 oktober 2024
Svar från megapump.ie
Thank you Rosie so much for taking the time to share your experience! It’s fantastic to know you felt well taken care of, and we’re glad the little extras were a pleasant surprise! 😊
Order was much later than normal past…
Order was much later than normal past Orders I received very fast in comparison
28 oktober 2024
Svar från megapump.ie
Thank you Barry for your feedback! Your order was placed during the bank holiday weekend, which caused a slight delay in processing and shipping. We apologize for any inconvenience and appreciate your understanding. Rest assured, we’re committed to delivering orders as quickly as possible, and we look forward to serving you promptly in the future.
Svar från megapump.ie
Thank you for your feedback :)
"Great quality products and exceptional…
"Great quality products and exceptional customer service! Megapump consistently delivers – highly recommend!"
27 oktober 2024
Svar från megapump.ie
Thank you Eoin for your great feedback :)
Svar från megapump.ie
Thank you Cormac for your feedback! :)
Svar från megapump.ie
Thank you Mandy for your feedback! :)
Great service and very fast.
27 september 2024
Svar från megapump.ie
Thank you Ian so much for your kind words! We're thrilled to hear that you're happy with the service and speed. Your feedback means a lot to us! 😊
Svar från megapump.ie
Thank you Adri for your feedback! :)
Very Good Shipping & Customer Service
Good customer service, product selection and shipping
25 september 2024
Svar från megapump.ie
Thank you JR for the great review! We're happy to hear you enjoyed our customer service, product selection, and shipping. We appreciate your support! 😊
Svar från megapump.ie
Thank you Alan for the feedback! We're glad you enjoyed the fast delivery, found our website easy to use, and appreciated the great prices. We look forward to serving you again! 😊
Just fantastic all round
Just fantastic all round. Affordable supps , fast shipping , easy to navigate the site… best Supp shop I’ve dealt with , + nice Freebies , thank you Megapump
28 augusti 2024
Svar från megapump.ie
Thank you Patrick so much for your fantastic feedback! We're thrilled to hear that you had such a positive experience with us. Looking forward to serving you again soon! 😊
Best regards,
The Megapump Team
Svar från megapump.ie
Спасибо за ваш отзыв и доверие! Рады, что вам нравится наш сайт. Ждём вас снова!
С уважением,
Команда Megapump
Svar från megapump.ie
Thank you Chris for your feedback! We're glad to hear you enjoyed our wide product selection and fast delivery. We look forward to serving you again soon!
Best regards,
The Megapump Team
Svar från megapump.ie
Thank you Tibor for your feedback! We look forward to serving you again soon!
Best regards,
The Megapump Team
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