MegaCasino Omdömen 

I am currently going through the same process as a lot of reviews I have now seen unfortunately after I have deposited money into this site. It will not let me withdraw the money I have won due to “reviewing my documents “ which they have been reviewing for some time. Your quick enough to take my money but don’t seem to want to pay out when people have won. I have emailed numerous time and tried talking to the bot but had no response. I have asked to speak to a manager but still have heard nothing back. If I do not get a reply within the next 24 hours I will have no other option that to seek legal advice. It is disgusting how you treat paying customers!!!!

So I am BEYOND confused with this site. 1st off it gave me $58 to start playing and won a ridiculous amount that now apparently I cannot withdrawl w/o paying them in bitcoin the $58 to "verify" me which is a joke b/c bitcoin is NOT verifiable. Then to top that off i have to apparently pay to withdrawl as well. I am a criminal attorney in p.a. & figured I would try this site and their other company BETQUESTCASINO. I will HAPPILY start an investigation into BOTH of these companies as it is very clear something is not legit here!!!. I did get verified on the BETQUESTCASINO and now i am being asked to pay to withdrawl my winnings, yet the level of frustration is enough for me to make an example of these companies and take it straight to the top if need be. I will post again after I have filed the complaint and update you guys. I would give a ZERO if possible, but I was forced ro pick 1 star just to post a review. Thank you guys for your reviews, it will be very helpful !!!

Username: Persy2250

Wow , where do you start with this site. No one beats the casino and that is the case with this site . Very high risk site with very low pay back . There is no bonus scheme and if you want to gamble your hard earned money away with a guarantee if not winning it back then play away but be warned the ratio of play and win is shocking. The worse site I've been on ever

This company just takes money and hardly pay anything back. Stay away!

I like this site taking a bit longer for withdrawal usually quick.but great games

Made me smile reading the reviews and their responses It is such a shame every player has the same problem you have a little win and they do everything in their power to avoid paying you
I will get a response to this review saying please contact us at support@ but I have emailed 17 times - Try on line chat? They have a bot which doesn’t help you - sorry MeGa casino love your web site love your games but you still owe my winnings and you will pay but if you had paid me as per the terms I would have spent that ten fold with you just like numerous other players
Your business model is flawed - just pay your winners - these bad reviews must be killing your business- regards London Tony 3

Withdrawal now complete but still want more verification for future withdrawals, if that sounds as stupid to you as it does to me then yeah avoid this casino. Google the ceo before playing 😉

Don't even bother trying to join, they lock you out when registering, then say they send a verification code to your phone. Never received it after 3 attempts, gave up and joined mgm casino with no issues. Avoid these guys!

Do not play on this site. They are now being investigated by the Gambling Commision. I encourage all players who have dealt with this company to request their full SAR and contact the Gambling Commision and forward it to them so they can investigate the mismanagement of your accounts and also result into their license suspension. They have shady practices including not letting you make any withdrawals if you do have any winnings so you have no choice but to continue playing. Please do as I say and request your full SAR and contact Gambling Commision asap as it would further add to the current investigations so this place can be shut down and license suspended. Complaints ongoing.

I skriver i svare normalt indenfor 3 min inde på chat, men der kommer intet svar. Jeg har indsendt dokument og det er godkendt. Jeg kan dog stadig ikke udbetale mine penge.

Scam casino. There are no bonus games. And if you land a bonus be prepared to be very disappointed. SCAM. SCAM. SCAM.

Awful company, avoid, plenty other reputable gambling sites out there. Customer services are impossible to deal with. Generic responses from bots, no live chat, no answers to questions. 4 hrs to respond with a carbon copy of their last respons. AVOID AVOID AVOID!!!!!

Really didn’t want to leave a bad review but I’m so disappointed. Won a little bit of money and completely understand my account needs to be verified first, however I have tried desperately to do this and have emailed their customer service and the dreadful chat bot and still have got nowhere. Devastating experience.
Username: lilobubs

They claim to process withdrawals within hours...well, 28 hours later and my withdrawal is still sitting in pending and no closer to being paid. Live chat will give you the usual "additional checks and verification" line and will give you no actual information at all.

And all this time with them, I was under the impression they were a professional and respectable casino...clearly mistaken there!!

YOU CANNOT WITHDRAW YOUR WINNINGS THIS CASINO HAS THE WORST CUSTOMER SUPPORT I HAVE EVER USED IN MY ENTIRE LIFE. The problem I experienced was: I REQUESTED A WITHDRAWAL TO A CERTAIN BANK AND THEY SENT IT TO ANOTHER BANK ACCOUNT WHICH WAS ALREADY CLOSED. I DON’T KNOW WHY THEY DIDN’T RESPECT MY DECISION TO WITHDRAW MY FUNDS TO THE BANK ACCOUNT I CHOOSE, SO I’VE BEEN STRUGGLE FOR 5 DAYS WITH HUNDREDS OF UNRESPONDED EMAILS AND JUST MESSAGES LEFT BY A ROBOT. I CONTACTED THE BANK THAT THE ACCOUNT WAS CLOSED AND THEY SAID THAT THEY HAD RETURNED THE AMOUNT EVEN SO MEGA CASINO HAS NOT SENT IT AGAIN TO MY BANK ACCOUNT THAT I REQUESTED FROM THE BEGINNING It happened on: 2024-08-31 This means that I HAVE BEEN EXHAUSTED, STRESSED AND VERY DISGUSTED WITH THIS CASINO FOR 5 DAYS. I HAVE NEVER PUT MONEY INTO THIS ****** MEGA CASINO AGAIN

Update - i have now been able to withdraw funds but waiting for it to be processed, i will update once processed. Won over 1k, nobody is replying to me! Seems as though i’m not the only one. All i wanted to know was if my documents went through ok and what are the chances of me getting my winnings! I was told someone would get back to me within the hour but still nothing!

Really really poor customer service!

My username - vacvac_cv71

Made a deposit and not able to withdraw at all.

So i just made some money, cant witbdraw due to 'active bonus' of 50gbp

Tried cancelling the bonus, cant cancel due to error - all preventing me from withdrawing.

Reading bad reviews etc dont make it better too.. just emailed them, so lets see.

update 20/08 (evening)

so i did all the above around 0300 - email was responded on 0500 which at this point i went to sleep

long story short, customer service was there reasonable timing (email) and action was taken swiftly to remove my bonus to process the withdrawal (took around 6 - 12h not sure but no longer) and money in the bank.

IMPORTANT: to prevent any delays in the payment processing and the unpleasantness which comes with - DONT OPT IN FOR BONUS as the bonus policy states, once you have used all your deposited funds - the bonus is then used (real money 1st, bonus 2nd) which at this point your winnings are no longer counted as 'real money' but 'bonus money' = no money (basically)

other than the cheeky sneaky bonus scheme (which is why people got upset below) everything else was smooth with withdrawals

thanks for the assistance team - updating from 2star to 4star but i do state - you guys are cheeky indeed

Ok, so I made my deposit and won £800, instantly stopped playing and started the process of withdrawing. Tried a couple of time and said I had an active bonus (which I never used) so I cancelled this bonus and tried again and worked. After a few hours nothing had moved forward so tried the chat. All I got was a bit which I hate. Last night after reading all the reviews I emailed them direct and had a response pretty much straight away. Told me it was in the process etc. 2 hours later the money was in my account.

It took longer than most sites and the web chat is a bag of sh… rubbish but in the grand scheme of things the customer service was there.

I have no set deposit limits as these sites generally seem to pay out when you first sign up then goes rubbish. I understand the games I play like fishing frenzy and big bass are extremely volatile so I took the win and run. Big profit in around 10mins.

My withdrawal has been pending. For way over 24 hours after being told it will be processed within hours. Email is shocking they don’t respond and I’ve been waiting for over 2 hours on chat with no response. I just want my money. Username: Rocketrhys9