Skeptical But Pleasantly Surprised
I ordered leeches from the company despite the kind of sketchy review, but decided to get three (the minimum that could live in a tank together, as they are a communal species). I ordered on June 30th (Tuesday), but since the company ships out on Mondays which is stated in the FAQ on the website, they waited till the next week (Monday, July 6th) to ship. I paid extra for the Guaranteed Live Arrival, which was about $65. They were shipped Priority USPS, so the shipment took until Friday the 10th to arrive, which is highly stressful because of the five days in transit. When I unboxed them I was worried that they would arrive dead, as the other review on Shop had stated, but all three arrived alive! Two of the three were a little worse for wear but have been recovering very well and look healthy. It took about a week for them to shed the mucous layer they developed from being in transit for 5 days, but they all are seeking heat and doing quite well. I'll still be waiting another week to feed them, just to help from the stress. The reason why I took a star away was the complete lack of customer service. I messaged multiple times, and got no response-but I have leeches alive and healthy despite that, so I'm happy. All in all, I will be ordering from them again if the need arises, but I will be ordering in the winter/spring so it is cooler for them while in transit for so long.








