ME Bank Omdömen 

Just absolutely rubbish service. Zero back up support. 30-45 minute wait times to do anything.

Having only recently opend an account with ME, they have put a block on my savings accounts, I can't transfer my money into another account lincked to a card to pay bills, and there support team don't work on sundays for everyday needs like to unblock an account.

With MEBank's old banking platform every year at tax time I could download all my transactions from each of my accounts as a csv file and analyse it to work out where my money was going. Now with MEGo Banking you cannot even export you bank transactions anymore. You can only download a pdf statement for each account. Absolutely useless if you want to import all your transaction into a spreadsheet or any other program.

Impossible to contact anyone. Before switching your home loan just try to call their support service. Call wait time regularly exceeds an hour. They also disabled chat due to demand and tell you to call. Only way to get anything done with this bank is lodge a complaint and wait 1-2 weeks.

I want to give a zero but it will not allow me to. Been on the phone for 4 hrs
Everyone ive spoken to knows nothing anymore and then its back to waiting again. My app has logged me out and they couldnt even help me fix it then palmed me off again. Think its time to move from this bank. The old way and system was so much better and u received answers very quickly. Im so tired of doing everyones jobs. This is crazy. I have children on the spectrum and need to deal with them and these idiots. Im so tired stressed and anxiety is gonna go through the roof then they have the nerve to say stop swearing. Come fricken live here and tell me how u will be when fricken four hrs has been waiting on hold wtf

ME Bank is the worst bank ever for customer service. Their "AI chat" is never enabled and you have a minimum 1 hour wait time any time you need to speak to them. They overcharge, do not keep their promises and are generally awful to deal with. Avoid if you can

Me bank hands down have the worst customer service. Hours on the phone only to be told by a recording we are busy call back later in the week, then they hang up. Absolutely disgusting . 9 separate calls trying to resolve a problem in the end I emptied my accounts to another bank.

I would put zero stars if I could !. . . Run away !! Do not use this bank!!

Have been with ME Banks for over 26 years. In the past they had fantastic customer service and we've had multiple mortgages and accounts with them . . . . . . However . . .Since Bank of Queensland took them over, their customer service has dropped off to nearly non existent. They no longer answer the phone (Record wait was 7 hour for my wife to get a simple account unlock dealt with). The do not have a messenger or email service. They loose documents (still trying to find my discharge documents 2 months on) and they can't seem to even print off an accurate statement ($20,000 payment not shown!)

We are trying to close all our account and loans with ME BANK . . . . unsuccessfully so far due to our inability to contact them. Am resorting to registered mail in order to see if that gets me anywhere!

It seems to me that Bank of Queensland are deliberately running the ME Bank side of the business down shutting out small mum and dad loyal customers and "asset stripping" the business.

Worst Bank ever to deal with ,wait times over an hour and even then I get told to call a ohone number at 9am and I have , still on hold over 1 hour , dissmal

Impossible to speak to anyone. I have sent two emails and a letter to get my property title but no response. The worst bank with no customer service.

Do not bother with this bank. You will not get to speak to anyone on the phone, I've hung up after an hour and 20 minutes on hold on 5 occasions now. I've put in email complaints about this and guess what? 55 days later and still no reply, apart from an email a week later to say my complaint was being handled by the customer relations team. Shocking service

Seriously, they've gone from a 3-star to a zero. What the hell has happened there? This ME Go app rollout is a complete disaster.

1. Today is 22nd July and there is still a login message saying that end of financial year info will be available "soon". It's 22nd JULY FFS !!! 🤬

2. If I do a transaction search it's missing everything before October 2025. WTF ?!? 🤬

3. With the new ME Go it is no longer possible to export/download your transaction history to a csv file!! What kind of moronic new toy banking system is this??? Must be the only bank in the world without this function 🤬.

4. As others have said, it is IMPOSSIBLE to get hold of anybody at ME Bank to sort anything out. 🤬

I have zero faith in ME Bank. They obviously don't have a clue what they're doing or how to roll out a new app. The old one was 1000x better.
🤬🤬🤬🤬🤬

This is unbelievable. My deposit account matured. I want to transfer it to another bank. You have to put it into another account - from which you can only transfer $5,000 per day without special permission. I have now been on the phone for 1hour and 40 mins and still listening to that awful music while they are "transferring to Head Office". I've given all my information more times than I can remember. I've been locked out of my account, cut off several times, re-explained what I'm trying to do. All I want is my money and I firmly promise they will never hear from me again. How are banks like this allowed to exist? Update - it's now 2 hours and still no-one seems able to do anything.
Later still. I have now been told the someone from the bank of Queensland will ring me tomorrow. Could be any time - up to 5pm. Keep my phone near!!! If this wasn't so annoying it could be a comedy show.
Next day. Unsurprisingly, nobody rang. However, threats of a complaint to AFRA and possible legal action for fraud - or theft did work after another hour on the phone. Could they help me with anything else?
You have to be joking!

I'm locked out of the app. After calling for 2 weeks submitted a complaint. Finally got someone on the phone a few days ago who just told me the app is working fine even though I'm unable to log in. Have reinstalled multiple times. I had to be quite demanding to convince them to create an IT ticket to try and escalate this. Response is that I need to factory reset my phone which I won't do. Worse still a number of functions (eg live chat, modifying loan repayments) are only available on the app, and not online banking. If you're not going to create a functional app then at least have full functionality in online banking. I'm super disappointed in ME.

One of the worst customer service experiences. Waited on hold for hours multiple times a day, but no one ever answers the call.

Change to ME Go: I received a letter in the past that ME Bank were no longer supporting payment of term deposit interest to an external bank account. They said a SpendME account would be set-up for customers, unless they contacted the bank. I phoned the bank in the correct timeframe (after a wait of about 1 hour) stating that I did not want a SpendME account set-up and on maturity of my term deposit (July 16 2026), I wanted my balance and interest paid to my external bank account (and closure of my term deposit with them). Anyway on maturity of my term deposit, I checked the app to see that my term deposit was renewed with them for 6 months. After many frustrating phone calls where I had to repeat my entire story, this matter is still not resolved. The website and the app are also really bad quality and I do not even have access to my SpendME account that my term deposit interest was supposedly paid into. The online documents also have some invalid information. They said this issue should be resolved by the latest of close of business on Monday July 20 and I will certainly be contacting APRA if this matter is not resolved. I have never experienced anything so unprofessional in my entire life.

Go with a different bank, even if the interest rate is slightly higher. Save yourself the headache! Worst experience!

If I could give a 0 I would. Wait times our atrocious sometimes three hours to talk to somebody. They are not capable of discharging a loan. Can't find the paper work. Never have I experienced anything like this it's a joke. They should not be operating.

I wish i could g8ve them minus five. I am calling them since yesterday and I wait for 2 hours and even hours waiting for my turn but no luck.

Avoid ME Bank if you value any scrap of customer service. I have been trying to discharge my home loan for 5 days now with an accumulated total of 16+ hours on hold and still the call has not been answered. It is a total disgrace.