Max Spielmann Omdömen 

4 310
•
TrustScore 3.5 av 5

3,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Dumfries Tesco. The prints I made turned out streaky. Trash. Customer service is unresponsive. In person at the other Tesco Max Spielmann store they were very nice and helpful. They promised to fix it... Se mer

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Betygsatt 5 av 5 stjärnor

Made a photo book which i found v easy to do. The uploading system was the quickest and easiest one that I've found. You can upload a higher quantity in one go that makes it easier to do. Other onlin... Se mer

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Betygsatt 5 av 5 stjärnor

Tesco at Pool Cornwall. Used services to enhance a very old photo. Member of staff (Ryan) was exceptionally knowledgeable and helpful. Result was stunning and am returning next week to order photo b... Se mer

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Betygsatt 5 av 5 stjärnor

I periodically go to your Branch in Bingley West Yorkshire I have paid a compliment previously, I last went on the 20/10/2026, I always seem to visit when there is the young gentleman Nicky o... Se mer

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Företagsinformation


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

4 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(4 310)

234 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 3 av 5 stjärnor

PHOTOBOOTH no good for passport

Two sets of passport photos from photobooth both came out with white spots on making them unusable for for my son or I to use for new passports, digital copy also unusable. Foolishly we didn't check the quality of the first prints before starting the process for the second person .Have requested a refund for both as totally unusable. Will update if a refund is received. What a nuisance, now have to find somewhere else to get the job done properly
Edit: uprated from 1 star to 3 as Max Speilman were quick to respond to messages especially as it was a weekend. They have started the refund process without a fuss. Can't rate higher than a 3 star as I didn't get the passport photos I needed and for an the inconvenience of having to get photos from elsewhere. I do appreciate the polite and prompt communications..

25 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with your passport photos and that they were not suitable for your requirements.

We understand how frustrating and inconvenient this must have been. Please get back in touch with us at customer.support@timpson.com so we can assist you further.

Betygsatt 1 av 5 stjärnor

I`m on the phone........ Littlehampton branch

I popped into my local branch (w/c 20/7) and the lady was on the phone NOT a business call. So I looked around and around and around it`s a small shop so I could not go any further still on the phone......... I knew what I wanted no interest in looking after me, I like to shop local. So I went home and spent £72 with Etsy. I know nothing will change, will never go into that shop again

20 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you for taking the time to share your feedback. We're sorry to hear about your experience during your visit and understand how frustrating it must have been to feel that you were not acknowledged or assisted.

This is not the level of service we aim to provide, and your comments will be shared with the relevant team so this can be looked into.

Thank you again for bringing this to our attention.

Betygsatt 5 av 5 stjärnor

We Dealt with Sandra

We Dealt with Sandra. She was Excellent. We wanted to print two photos , she helped us with the size and choosing a frame. She put the photos in the frames and wraped them. Top class very professional and lovely to deal with. A lady.
Sandra Go raibh míle maith agat (1000 thanks.)

16 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you so much for your wonderful feedback. We're delighted to hear that Sandra provided such excellent service and helped you choose the perfect photo size and frames.

We'll be sure to pass your kind words on to Sandra and the area team. Thank you for taking the time to share your experience, and we're so pleased you were happy with the service you received.

Betygsatt 1 av 5 stjärnor

I would give minus stars if I could!

I would give minus stars if I could!
Utterly disgusting service from Emma located in the Tesco Extra, New Square, West Bromwich.
I was totally ignored upon arrival , waited patiently for around 6 minutes then when she finally acknowledged me , I jokingly said that I wondered if I was invisible, to which she shouted back that I have eyes to see that she was busy and that customers should know to wait patiently!
She absolutely scared my 11 year old daughter who asked me if we could leave. However I still advised Emma that I wanted to hand in my disposable camera for developing, to which she shrugged her shoulders and said ‘that’s gonna take a week because I’ll have to send it off’
And made no attempt to deal with my request .
Due to this disgusting and vile behaviour I just left . I am so disappointed in this Company having employees like that.

19 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and apologise that the service you received did not meet the standard we aim to provide.

We understand how upsetting this must have been, especially as you were visiting with your daughter. We take comments like this seriously and would like the opportunity to look into what happened.

Please get in touch with us with any further details of your visit, and we’ll be happy to investigate this for you.

Betygsatt 5 av 5 stjärnor

I went into the Leicester store today…

I went into the Leicester store today and received outstanding service from Keet. She was consistently professional, friendly, and attentive throughout my experience, making me feel genuinely valued as a customer. She handled every question with patience and efficiency, ensuring that everything was dealt with smoothly and promptly. Her positive attitude, excellent communication skills, and willingness to go the extra mile truly set her apart. She is a real credit to the team, and her exceptional customer service deserves to be recognised.

18 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you so much for your wonderful feedback. We're delighted to hear that Keet provided such outstanding service during your visit to our Leicester store. It's fantastic to know that her professionalism, friendliness, and willingness to go the extra mile made such a positive impression.

We'll be sure to pass your kind words on to Keet and the area team. Thank you for taking the time to recognise her excellent customer service.

Betygsatt 1 av 5 stjärnor

Manager

My parents went into Grantham store they wanted a photo printing they said the manager is miserable! I said I know he was like that when I went in a few weeks before .

17 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you for taking the time to share your feedback. We're sorry to hear that both you and your parents felt disappointed by your experiences at our Grantham store.

This isn't the level of customer service we aim to provide, and we appreciate you bringing it to our attention. If you'd like us to look into this further, please contact our customer support team at customer.support@timpson.com with any additional details.

Betygsatt 5 av 5 stjärnor

Great customer service with a smile.

Great customer service with a smile.
Went into Blackpool store inside tesco, where Faye helped me order a photo book...
She shared the fun of making it up along with the memories I was saving....
A lovely lady , worth going to visit .....

14 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you so much for your lovely feedback. We're delighted to hear that Faye at our Blackpool store provided such great customer service and helped make creating your photo book a fun and memorable experience. We’ll be sure to pass your kind words on to her. Thank you for taking the time to share your experience!

Betygsatt 5 av 5 stjärnor

The assistant Donna was unbelievably…

The assistant Donna was unbelievably helpful.
I’m not brilliant with tec,but there was no problem as she done and explained everything.
Wonderful service all round.
Very friendly assistant.

12 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you so much for your lovely review!

We're delighted to hear that Donna was so helpful and took the time to explain everything clearly. It's wonderful to know that her friendly approach and excellent service made your experience such a positive one.

We'll be sure to pass your kind words on to Donna.

Betygsatt 5 av 5 stjärnor

Visited the Maghull Max Spielmann today…

Visited the Maghull Max Spielmann today and was served by the new manager Mandy, she was absolutely amazing, she couldn’t do enough, and we had a laugh as well, excellent customer service from start to finish, I will definitely be back, she was patient and kind and dealt with other customers with the same respect, she needs a pay rise, just for being her!! You don’t get many employees like her now, keep hold of her, she’s special, thank you Mandy xxx

10 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi there, thanks for sharing your feedback. We’re really pleased to hear you had such a great experience at our Maghull Max Spielmann branch — it’s wonderful to know Mandy was so helpful, patient, kind, and made the whole visit enjoyable. She clearly made a fantastic impression, and we’ll be sure to pass your kind comments on to her.

Betygsatt 5 av 5 stjärnor

Max Spielmann Inverness tesco (Golden…

I was in the Inverness tesco (Golden Mile) on the 4th July and a wee corner of the shop is Max Spielmann. The service I received from the guy (sorry i didnt get your name, but hes is young, tall and has a beard) was absolutely outstanding, he helped me get my photos, he was helping others get their photos. He have a lovely manner with everyone. So a big shout out to him.

4 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi there, thanks for sharing your feedback. We’re really pleased to hear you had such a great experience at our Inverness Tesco (Golden Mile) branch — it’s wonderful to know the colleague at Max Spielmann was so helpful, patient, and friendly while assisting you and others. We’ll be sure to pass your kind comments on to him.

Betygsatt 5 av 5 stjärnor

Bash 3765 Halifax Asda

Bash 3765 Halifax Asda
Went to have some photos copied due to a recent bereavement for relatives etc.
I had the good fortune to meet Bash.
Immediately recognised him as a true professional, his customer service skills are excellent, he comes across as a very caring person.
The skills he used to enhance the photos are excellent.
The finished work is outstanding.
Thank you Bash from both myself and my wife Angela

9 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi there, thanks for sharing your feedback. We’re really pleased to hear Bash at our Halifax Asda branch took such great care of you, especially at such a difficult time. It’s lovely to know his professionalism, kindness and photo work made a real difference for you and Angela.

Betygsatt 5 av 5 stjärnor

Called in maxspileman today Coalville…

Called in maxspileman today Coalville to have passports done first class service everything was handled with care

Thanks Josh

7 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi there, thanks for sharing your feedback. We’re really pleased to hear you had great service at Max Spielmann in Coalville — it’s lovely to know Josh handled everything with care and made the passport photo process easy for you.

Betygsatt 5 av 5 stjärnor

Went here on the 2nd July for passport…

Went here on the 2nd July for passport photos. This was in the glenrothes shop.
Linda was fantastic she informed me they offered passport assistance. She renewed my passport for me online. They sent my old passport away as well. I received my new passport 6 days later. It was faster than doing 1 week fast track through the post office. Great friendly service from Linda thank you for your help.

2 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Thank you for your wonderful review! We're delighted to hear that Linda at our Glenrothes branch provided such fantastic service and was able to help with your passport renewal from start to finish. It's great to know everything went so smoothly and that your new passport arrived so quickly. We'll be sure to pass your kind words on to Linda.

Betygsatt 4 av 5 stjärnor

Amazing customer service

I hadn't used a photo booth in 10 years and how haven't they come on!
I did have some 'user error' issues plus an odd technical difficulty but Stephen in customer support was amazing. Within minutes of reporting my issue he had written back offering a resolution.

1 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi there, thanks for sharing your feedback. We’re really pleased to hear Stephen was able to help so quickly — it’s great to know he got everything resolved for you within minutes. We’re sorry you had a couple of issues with the booth, but glad the support made the experience a positive one in the end.

Betygsatt 5 av 5 stjärnor

Let the Experts help

I spent ages trying to crop my
photos at home ready to print so they would fit into smaller frames which were a present. Ash at Brookfield, Cheshunt effortlessly helped me and produced the perfect result first time round! All done speedily and with good grace.

1 juli 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi there, thank you so much for sharing your experience. We’re delighted to hear that Ash at our Brookfield, Cheshunt branch was able to help you so effortlessly. It’s wonderful to know he produced the perfect result first time, and did it quickly, kindly and with great customer care.

We’ll make sure your kind words are passed on to him.

Betygsatt 5 av 5 stjärnor

Kathleen's has given us exceptional…

Kathleen's has given us exceptional customer service every time we visit and require assistance even under pressure working by herself.
Meadowhall Sheffield.

29 juni 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi there, thank you so much for sharing your feedback. We’re delighted to hear that Kathleen at our Meadowhall, Sheffield branch has consistently provided exceptional customer service. It’s wonderful to know she remains helpful, professional and calm even when working under pressure on her own.

We’ll make sure your kind words are passed on to her.

Betygsatt 5 av 5 stjärnor

What a lovely experience I’ve had from…

What a lovely experience I’ve had from Diana Q, she went above and beyond! She helped me print my photos off, pick some beautiful frames then she took the time to put all my photos in the frames, sellotape the back to avoid the photos sliding! She was so friendly & we had a lovely chat while waiting! I hope to see her again when I come back

29 juni 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi, thank you so much for your lovely feedback. We’re delighted to hear that Diana Q made your visit such a great experience. It’s wonderful to know she helped you print your photos, choose the perfect frames, and even took the time to fit everything together so carefully.

We’ll make sure your kind words are passed on to her. We look forward to welcoming you back again.

Betygsatt 4 av 5 stjärnor

Glitter mug is a no

I would advise anyone not to pick the glitter mug, as it goes over your tiny pictures, feels cheap, and cannot be put in the dishwasher. However, the customer service I received upon my review, was excellent, and I am happy to say the end result is to my satisfaction.

27 juni 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi, thank you for getting in touch. I’m really sorry to hear how disappointed you are with the mug you received.

So we can look into this for you and arrange a solution, please contact our Customer Care team with your order details:

customer.support@timpson.com

Betygsatt 5 av 5 stjärnor

Very understanding…

Gentleman really kind when I had to go back with photo he did this morning for me. It was completely my fault. Gave wring size and he was very understanding

26 juni 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi Alexander, thank you for your feedback. We’re really pleased to hear the colleague was kind and understanding when you returned with the photo. Even though the size issue was an honest mistake, it’s great to know he handled it so helpfully.

Thank you for taking the time to share your experience.

Betygsatt 1 av 5 stjärnor

Just tried to use in sainsbury Chesham

Just tried to use in sainsbury Chesham, took money £10 then machine broke, engineer called, how do I get my £10 back ??

25 juni 2026
Omdöme utan inbjudan
Logotyp för Max Spielmann

Svar från Max Spielmann

Hi, I’m really sorry this happened.

Please contact our Customer Care team so we can get this sorted for you.

customer.support@timpson.com

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