Mavis Tire - Clemmons Omdömen 18

Good customer service

On July 25, 2024, I went to Mavis Tires and Brakes in Clemmons, NC, to have four new Michelin Defender 2 CUV Tires (245/60HR18) mounted, balanced, and aligned on my 2021 Honda Pilot EXL (34,970 miles). Now, over a month later, I'm still thrilled with their performance; my Honda drives and handles better than ever after a couple thousand miles. The staff was exceptionally friendly, knowledgeable, and professional, with a great sense of humor. I also purchased lifetime services: free tire rotation, balancing, and four-wheel alignment, ensuring peace of mind for our upcoming trip to the Outer Banks. I highly recommend these tires!

Charged $440 to replace rear shocks and balance all for tires. It took them almost 4 hours to do it. They also tried to up charge me on other services. All I wanted was to rotate the tires, After paying and leaving had a bad feeling that I just got taken advantage of. After researching on line and talking to another mechanic , I may of had work done that should not have been needed. The only reason I agreed was I was short on time , my son going back to school the next day. Lesson learned, will never go back to them again. They should be ashamed of how they do business . They got their money, I guess that’s all they care about.

The service here is always great. The staff are very helpful and kind. And they explain everything that you need and the facility is always clean.

Hand written sticker for windshield after I asked about no sticker. Lasted a week before sun faded it
Went to use washer fluid. Empty
Truck was finished but no body told me until I noticed it sitting outside

Great service manager. Explained tire options for vehicle. I am a long time Mavis customer.

Always a pleasure doing business with Mavis. I have now moved over all of our cars to Mavis.

Excellent service and professional management.

Went to go get an oil change and tire rotation which was suppose to be free. They changed my oil in which I always go to Mavis in Clemmons to get my oil change. Looks like it’s new ppl every time I go. Never had any problem with them until I went April 26 and of course it’s a new manager working by the name of Ryan. I guess they was trying to rotate my tires and obviously couldn’t get one of the lug nuts off my front passenger side. So Ryan the manager came up to me and said that they couldn’t get one of my lug nuts off and that they might have swelled. In which he didn’t really explain that must too me. He mentioned to me that I will have to replace all of the lug nuts. So I asked him what caused it because I never heard of a such thing( just a concerned customer) I asked him why do I have to change all of them instead of just the one because no one has ever told me that before and they are always the ones who do my oil change and tire rotation. He act as though I was getting on his last nerve because I being a concerned customer wanting to know more info about money I had to spend. Then asked him how will the lug nuts cost he mention to $3 or $8. So I said which one is it $3 or $8? He said it depends on the vehicle if it big or not I said my car is not big so will it be $3 or $8. Then he finally said $3 as he got very short with me all over me being a concerned customer. Then he mentioned to me that he will order the lug nuts and they should be in the next day which would’ve been April 27th on a Wednesday then he said I’ll be off Wednesday the 27th I’ll return to work April 28th which was a Thursday. I said ok he said to me that he will give me a call to let me know when to bring my car back there so they can change my lug nuts and rotate my tires that came with the oil change. So I waited all day April 28th not one time did he call me to bring my car back there so they can change my lug nuts or rotate my tires. I had to take my car somewhere else to have that done. I feel as though he was very unprofessional when it came to explaining and finishing my car as I paid for him and his crew to do. Again never had experience like this until he came aboard!!! He need to be more professional and learn to have patience when it comes to explaining things to customers that don’t have a lot of knowledge about lug nuts. He a very poor attitude as I was asking question about my car that I have to pay him and his crew for to fix my car!!!

Excellent, fast, cordial service.