Mavis Tire - East Norriton Omdömen 

⭐ If I could give zero stars, I would.
We have taken our car to the Montgomeryville Mavis location before and had a great experience with Sean, so we had no hesitation about using Mavis again. Unfortunately, after our experience at the East Norriton location, we will never return.
My husband took the car in on Sunday at 9:00 AM for an inspection. He didn’t leave until around 2:00 PM and was told that their inspection machine wasn’t working. We understood that things happen, so we asked if they could at least take care of some other work on the car, including four new tires and an oil change.
We repeatedly told the gentleman at the counter that we wanted four tires, not two. After the tires and oil change were completed, we went next door to Jiffy Lube for the inspection. The car failed because oil was leaking onto the tires and over the engine, and we were told the vehicle was unsafe to drive. So, we essentially spent $100 on an oil change only to have the car fail inspection because of an oil leak.
When we returned to Mavis, we also noticed on the inspection paperwork that the lug nuts needed to be replaced. Our question is: if they were installing four new tires, why wasn't this brought to our attention at the time the tires were installed? 🤔
We were then told that a thermo sensor needed to be ordered for the check-engine light. We asked them to order the part so we could return Friday and have it replaced.
After contacting corporate, we were honestly disappointed with how the situation was handled. The assistant manager repeatedly told my husband, “At the end of the day, I have the final say.” That may be true, but it certainly didn't make us feel like our concerns were being taken seriously. Gary ultimately offered us a $150 credit, which was enough to cover the oil-change issue and could be applied toward the sensor work.
Thursday, my husband called the store to confirm that the part had been ordered and that his Friday appointment was scheduled. He specifically explained that he could be there at 10:00 AM but needed the car back by 3:00 PM because he had to pick our daughter up from school while I was at work.
He arrived Friday, October 2, 2026, only to find out that the part had never been ordered and there was no appointment scheduled. There were already four cars ahead of him, and they told him they wouldn't be able to look at the car that day.
At this point, this was the third trip to the store for the same issue. They said they could order the part that day, but we would have to come back Monday and make sure the manager was there.
At that point, we were done.
They can keep the part. They can keep the $150 credit. We will not be spending another penny at this location.
This was approximately a $600 job, and instead of taking care of the customer and completing the work, we were repeatedly sent away and told to come back. What makes it even more frustrating is that Jiffy Lube next door was much busier than Mavis, and we watched the assistant manager telling customers that they could purchase parts somewhere else because they would be cheaper.
As an assistant director at my own job, I understand that things don't always go perfectly. But when something goes wrong, customer service, communication, and accountability matter. I would never want someone leaving my workplace feeling the way we did after dealing with this location.
Our experience with the Montgomeryville Mavis was completely different, which makes this East Norriton experience even more disappointing.
East Norriton Mavis — you have officially lost our business. We will take our car somewhere else from now on.

Disappointing that I couldn’t use my Mavis card. Was told the Goodyear Mavis was not being accepted. I Googled it and didn’t find anything about it being discontinued, but I saw plenty of ads saying you could still sign up for one

My husbandI has had several experiences with Mavis servicing his vehicles and they have all been positive. The staff and in particular Dave Baynard are very helpful. Dave is very knowledgeable and takes time to explain procedures thoroughly, Dave and his team work very well together to provide excellent service for their customers. We highly recommend Mavis in East Norriton.

The staff at this location is very friendly and helpful

As has been the case for many years, Walter and his crew of excellent auto service technicians did a great job at a reasonable cost.

Great customer service and quick service.

The people at this Mavis are professional, knowledgeable and friendly. This is my go to place for my car needs.

On Time - quick service

Walt does a great job helping me. He recommended the tires I needed, the service was done in a timely fashion.

They were busy but made time to check on my flat tire. We have used Mavis a number of times and have never been disappointed. Walter and Dave have given explanations and service to be recommended.

Always professional. The staff goes out of their way to make sure that you are satisfied.great service

In and out. Great experience as usual

Before having a Tesla, I used to go to STS, now Mavis for all maintenance needs for over 10 years. They had never disappointed me. So they did again today. I had a leak on tire valve core and they repaired it for $26.48. If I took it to Tesla Service Center, it would have cost me 10 times more. Thank You!

Got me in right away and as always went above and beyond. Amazing staff

Top notch service year in and year out. Wouldn't go anywhere else for my car inspection. Great employees

Always good service, At the Germantown Pike location

Amazing service like always. Thank you, Walt!

Jake was GREAT! I always have such a pleasant experience every time I come here. Everyone is so kind and helpful. Thank you!!

Ive used Mavis Discount Tire twice on two different cars and both experiences were handled very professionally with the necessary work done with no drama. I'd use them again and tell others to do the same.