MAV Omdömen 50

Hoy hemos ido a hacer una excursión desde Budapest a un bonito pueblo cercano. Pues bien, cuando salgo, compro en la máquina tres billetes de ida y tres de vuelta. La ida bien y cuando volvemos pasa el revisor y me dice que esos billetes no son válidos porque solo son entre Bucarest y ese pueblo y no a la inversa. Nosotros alegamos que estaba escrito en húngaro y que compramos 6 billetes, tres de ida y los otros tres para la vuelta. El revisor nos pide los billetes de ida, que obviamente ya los hemos tirado y nos dice que hemos de pagar una malta, al cambio, 65 euros por persona. A lo que le digo que no pienso abonarlo ya que yo he pagado los billetes y que no tengo la culpa de la incompetencia de su empresa. El tipo borde nos amenaza con llamar a la policía, será imbécil!, yo le digo que llame, que llame. Bueno, al final y porque mi esposa no quería broncas nos bajamos en la siguiente estación y con la ayuda de una amable chica pudimos comprar nuevos billetes.
Budapest es una ciudad preciosa, lo malo es la cantidad de gente borde que encuentras, muchos. He estado en mas de 80 países y creo que este gana en personas groseras, bordes, amargadas y malfolladas al resto del mundo. Creo que solo comparable a Paris o Londres a cierta distancia. Por cierto, lo único bueno que tiene la empresa de trenes es su puntualidad y lo bien cuidados que están los trenes a pesar de su edad prehistórica.
Recomiendo a todo el mundo que no vengan a Budapest, a pesar de la belleza de sus edificios históricos, de otros tiempos que debían ser gente mas equilibrada.

Very bad train company the staff helpless and no one speaks English or French only they know Hungarian language my trip from Budapest to Zagreb was triple number 204 on 29th April 2026
I don't advice using this company

I have worked inside the worlds busiest railway ( UK ) and I am eternally impressed with Hungarian Rail - Mav Start Services - Punctuality , Price, Services , Train Facilities, Staff courtesy and professionalism is outstanding .. Tatabanya service and staff just brilliant / I am going out of my way to thank them because through snow and storms they have never let me down , thank you

I had a very disappointing experience with this company while traveling through Jánosháza.

The station boards did not display train numbers—only departure times. Two trains with very similar departure times were both delayed, which made the situation even more confusing. The platforms (tracks) were not clearly numbered, and there was no conductor or staff member available to assist passengers.

When a train arrived, it had no visible train number, and there was no one to ask for clarification. Based on the limited information available, I boarded—only to later discover it was the wrong train. By the time I realized the mistake, it was too late. At small village stations, trains stop for barely a minute, and the train departed in the opposite direction.

I got off in Győr and went to the station office to explain what happened. Unfortunately, the staff member told me it was entirely my fault. I was informed I could not receive a refund or replacement ticket and would need to purchase new tickets at five times the original price. I was told I could apply for a refund later, but that it was not guaranteed. I was even warned that reusing my original ticket could result in a fine.

It is disappointing that such a large corporation operates stations with unclear signage and no on-site assistance, and then offers no support when passengers face avoidable confusion. Because the next train to my destination was the following day, I was forced to find overnight accommodation at my own expense.

Overall, this experience showed a serious lack of organization and customer care.

I'm currently traveling by train to Budapest. It's 2°C outside, and there is no heating in the carriage. It's extremely cold. It's very uncomfortable to sit in a freezing carriage for several hours. People are wearing their jackets. It's unbelievable that in the 21st century, in the heart of Europe, passengers are transported in such conditions. Terrible! And the cleanliness of the train is not commendable either. This is extremely uncomfortable, irresponsible, and simply unacceptable.

I am in Romania. I needed a train ticket that would get me to Budapest on the 12th of January, and I bought one through their website, saying the train was leaving at 00:50 on the 12th and arriving in Budapest at 8:50 on the same day. After I paid, for my surprise, the tickets issued showed a different version: my departure from Romania would be indeed on the 12th, but at 23:59, and the arrival would be only on the 13th at 8:50! I guess this company doesn’t know how to account for the time difference of just one hour between Romania and Hungary, and decided that my ticket was actually for the following day, which would not help at all, once I had a flight from Budapest on the 12th!!! I tried calling them and explaining THEIR error, but all they would say is that they couldn’t change the reservation and that the only option was for me to issue a refund - which didn’t cover the whole ticket. So in the end I lost about 50 Euro.

gecis szar az egesz egyszer nem volt olyan h nem kesett volna legalabb 20 percet ez a nyomorult vonat

What the hell is first class in your 1st class compartment? No shades, very tight and no restaurant or any supply? At Hegyshalom it came the best. The entire 1st class waggon has been cleared because 1 conductor did not show up and it was not allowed to take a further waggon. Apart from the time loss were stowed like chicks on the bar in the 2nd class who at least had a curtain instead of nothing…

I tried to buy tickets online, round trip, but the site only offered me one way (it said that there were no more tickets for the return on the chosen date).so I only bought one way and later tried to buy a return ticket...but tickets were generated without seats (when I wrote to MAV to resolve the issue, I was told that the transaction was interrupted due to a computer system error and the tickets were canceled.)checking the bank report I found that the transaction had not been made, so two days later I bought tickets again, for the same train on the same date as before.
then I saw that they also collected the money for the "interrupted transaction and canceled tickets"...since then 04.06.2025 and until today I have been trying to recover my money and they refuse under various pretexts...moreover, in the Nyugati station, at the international office they only speak Hungarian, you can barely understand them, using the online translator, on the train one of the toilets was full of feces because it did not evacuate., the air conditioning did not work, it was very hot. overall a company that I do not recommend to anyone, especially in the online system.

Very bad my train was cancelled and the other train was 50minutes late

We got on the train in Kaptalafüred (KATICA 19731) and had to go to Budapest. The toilet of the starting station (Káptalanfüred) was closed, and the only restroom on the train was also closed. My elderly grandparents found the 2 hour journey incredibly uncomfortable and contemplated peeing on the seats.

Ezt a nevetseges bandat. Ezek komolyan direkt szopatjak a nepet. 1 ora kesessel indul a vonat a vegallomasrol. Nem mondanak be semmit, az egyik dolgozo leszallittatja az embereket a masik tereli oket vissza. Megvaltoztatjak a vonat uticeljat. Nem csoda, hogy 1 es az ertekelese ennek a vallalatnak. Lehet a sok eu penzbol uj vonatokat venni, de szart se er ilyen szervezes mellett. Szepen bemutatja az orszagot ez a hozzaallas..., de azt elvarjak hogy a birka nep csendben turje!

I'm shocked. in EU countries, no one knows English at the stations. the service is absolutely terrible and the staff is terribly rude. when I tried to make an appointment and pay for a ticket online, it throws an error, even for the last 90 days, that the system is broken, which means that Hungarian IT experts are desirable only where you want to sabotage someone's work. and when I finally spoke in Hungarian and introduced myself as the head of the Travel TV team, they offered me all the possible favors, trying not to make public what we found. of course the show goes without any censorship. AVOID THIS TRANSPORTATION WIDELY. .

Abszolút pozitív élményben volt részem, amikor Miskolc-Budapest között utaztam. Az aplikacion (MÁV+) keresztül gyorsan és egyszerűen meg tudtam vásárolni a vonatjegyet, egyértelmű, könnyen kezelhető felület, ki tudtam választani, hogy első osztályra, ablak melle kerüljek. A vonat pontosan indult/érkezett, tiszta kocsi, kényelmes fotel, büfé kocsi áll rendelkezésre. A jövőben is igénybe fogom venni a MÁV szolgáltatásait, és szívesen ajánlom másoknak is. Csak így tovább!

Rip off. I Bought a return ticket Vienna though OBB (Austrian) to Budapest and on the return journey ticket inspector claimed I needed to pay a 52 euro supplement to the Austrian border even though my ticket was valid. Daylight robbery. Plus no buffet car on the train and air conditioning was out on my outward journey to Budapest on 4/7 also with MAV

As a Hungarian, I can only apologize for the poor performance of MÁV. Delays, delays, delays, zero communication, often exhausted, bored, underpayed, frustrated ticket inspectors, smelly, outdated cars scrambled tohether in a pile of crap. Sorry all, this is us.
40 mins delay today due to maintenance work.

Disgusting, out of date, smelly, unusable toilets and the staff are vile disgusting ignorant animals. Never again.

Awkward, smelly, dirty, unacceptable delays. Not one good thing I can say about MÁV.

Unreliable, 50-90 minute delays for no reason. It doesn't work due to corruption.

Its just the worst.
If u could use anything else u can!