Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Se mer
If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Se mer
Företaget har svarat
Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.
Kontaktuppgifter
Unit 7 Commonwealth Buildings, SE18 5NS, London, Storbritannien
- 0203 950 0270
- support@matebike.uk
- matebike.uk
4,6
Utmärkt
228 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff were very friendly and…
The staff were very friendly and helpful with all my questions thanks!
13 oktober 2022
Omdöme utan inbjudan
Svar från MATE.BIKE UK
Hi Alexis,
Thank you so much for the kind words ☺️
All the best,
MATE UK
Prompt service from the team down in…
Prompt service from the team down in London, good advice.
20 januari 2023
Svar från MATE.BIKE UK
Hi Michelle,
We really appreciate the feedback, please let us know if you need any further assistance and we'd be happy to help ☺️
Best Wishes,
MATE UK
Bike great so far ,weather not been to…
Bike great so far ,weather not been to great.extras for it ok but don’t get instructions and online not great to follow. Overall great just got wife the city!
21 november 2022
Svar från MATE.BIKE UK
Hi Stuart,
Thank you so much for your feedback, hope you are enjoying your MATE.
Any issues, please contact us
All the best,
MATE UK
A friendly response and a timely repair…
A friendly response and a timely repair and replacement.
Thanks
29 december 2022
Svar från MATE.BIKE UK
Thank you for the 5 Star review Andrew
All the best,
MATE UK
I was amazed by the absolutely great support from Abdallah Farooq, MATE Sales Executive in London
I was amazed by the absolutely fantastic approach by Abdallah Farooq, MATE Sales Executive which I have met in Spitalfields London by chance by just walking around. I have never seen such great looking bike and I have immediately felt in love with MATE. Abdallah is totally pro-client oriented kind person who will support you no matter where you are in the world. I live in the Czech Republic so I physically ordered the bike here but for the whole process Abdallah answered me any questions I had and he even made a special video just for me with tips and tricks how to easily fold and unfold the MATE bike. When I picked up my new MATE bike in our local shop in the Czech Republic, he phoned me just to congratulate me and welcome in the MATE family. I have never met such kind Sales Executive who is in fact more "MATE" than a salesman. I am very happy with both my new MATEs, Abdallah and great bike :)
13 oktober 2022
Omdöme utan inbjudan
Thanks to the Spitafield branch for a…
Thanks to the Spitafield branch for a great customer service and lots of information.
28 november 2022
Omdöme utan inbjudan
Svar från MATE.BIKE UK
Thank you for the amazing review Donny,
All the best,
MATE UK
The best price around
The best price around. Prompt delivery. Not many stockings in Uk so was very pleased to find this at such a good price.
28 november 2022
Svar från MATE.BIKE UK
We really appreciate the feedback 😊
All the best,
MATE UK
Svar från MATE.BIKE UK
Thank you for the 5 Star review Rachael 🙌🙌
Best Wishes,
MATE UK
Could not have been more helpful…
Could not have been more helpful accommodating and professional a joy to do business with.
The bike is utterly perfect, and I’m confident that the after-care will be just the same
22 november 2022
Svar från MATE.BIKE UK
Hi Sara,
Thank you for the amazing review, it's highly appreciated.
We're always innovating and doing our best to provide the best service possible.
Happy Riding,
MATE UK
Items were delivered as stated
Items were delivered as stated, use of website was very easy, all in all a trouble free process.
4 december 2022
Svar från MATE.BIKE UK
Thank you for the 5 Star review Gary 🙌
All the best,
MATE UK
Nice group of lads had a conversation…
Nice group of lads had a conversation over there products Hadd all I need.
27 november 2022
Had a warranty issue with my bike
Had a warranty issue with my bike, took it to the Manchester store and they couldn't have been better. Fault was swiftly rectified and the bike was back within a day!
Brilliant bikes, brilliant customer service, whats not to like?! Great staff too in Manchester.
26 november 2022
Svar från MATE.BIKE UK
Hi Tim,
Thank you so much for the 5 Star rating, whilst our pop up stores have closed down we still have alternatives to provide the best service possible when it comes to warranty and repairs.
Should you need any assistance, please do not hesitate to contact us
Happy Riding,
MATE UK
The team at Mate Manchester King Street…
The team at Mate Manchester King Street were amazing. Super friendly and helpful and really helped me in choosing the right bike for me. I got the Mate X250. My Mate experience has been awesome and I already have 100% recommended to my friends and family.
24 augusti 2022
Svar från MATE.BIKE UK
Thank you for the kind words Rehan, it is highly appreciated 🙌🙌
Any assistance required, please let us know
All the best,
MATE UK
I had a Great experience
I had a Great experience, product and accessories explained very well 👌
23 november 2022
Svar från MATE.BIKE UK
Thank you for the 5 Star review Korlas,
All the best,
MATE UK
It was an amazing experience
It was an amazing experience. The team explained to me all the pros and cons of each bike. The trial went really smooth and one of the very experienced crew joined the ride. They answered all of my further questions as well.
24 november 2022
Omdöme utan inbjudan
My time at this store was amazing
My time at this store was amazing, Abdallah and manager Darius had the best customer service. The enthusiasm about these off roading electric bikes was really good and actually gave me the energy to write this review (that’s how impressive he was), I will defo be back for a test ride and make use of the Black Friday Sale. When does it end?
19 november 2022
Omdöme utan inbjudan
Abdullah was very helpful
Abdullah was very helpful, amazing customer service
Will be back for Black Friday for a test ride
3 november 2022
Omdöme utan inbjudan
We went for a test ride and we had so…
We went for a test ride and we had so much fun, the customer service was great and Abdallah provided all the information we needed. I’d recommend the Spitalfields store incase you’re looking
18 november 2022
Omdöme utan inbjudan
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