Marvellesures LLC Omdömen 92

TrustScore 4 av 5

3,8

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Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

We ordered our range online and received a confirmation but then the company went silent until I called to find out where the stove ended up. The very next day it was in our driveway. They sell grea... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent experience working with this company!! Ordered on a Friday and by Monday they were calling me to schedule a delivery date!! Very fast and free freight shipping! Hubby uses his new smoker/gri... Se mer

Betygsatt 1 av 5 stjärnor

Lied and said they had a fireplace in stock and after 10 day admitted they didn’t. Put my project way behind schedule.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My product I ordered is a little unusual because it came from England and unfortunately, when it arrived, package labeled correctly but item was wrong. Waited for a long time for item, so a little di... Se mer

Företagsinformation

  1. Grillplats
  2. Trädgårdsmöbler
  3. Heminredningsaffär
  4. Utemöbler
  5. Bastu
  6. Fyndvaruhus

Skrivet av företaget

Welcome to Marvellesures' Trustpilot profile page! We are excited to introduce you to Marvellesures, your premier destination for top-quality BBQs, Grills, Pizza Ovens, Outdoor Fire Pits, and all the essentials for outdoor cooking and living. As a vibrant and customer-focused company, we are committed to delivering exceptional customer service and ensuring your complete satisfaction. Marvellesures prides itself on sourcing the highest quality BBQ Grills, pizza ovens, fire pits, and outdoor products available. If you don't see a specific item on our website, please email us with your inquiry. We'll go above and beyond to locate and deliver it directly to your doorstep. With our product range continually expanding, your browsing experience at www.Marvellesures.com promises to be exciting and fulfilling. Please explore our website to discover an impressive selection including Gas and Charcoal BBQs, Wood-Fired and Gas Pizza Ovens, Outdoor Living appliances, and stylish Outdoor furniture. We aim to provide a comprehensive range of options to enhance your garden or outdoor space, ensuring you find the perfect addition that meets your needs and preferences. Our friendly and knowledgeable team is ready to help if you have any questions or require assistance. Contact us at (843) 459 7956, or email us at info@marvellesures.com. For instant support, our online Chat program, located at the bottom of your screen, connects you with real-time assistance. Thank you for discovering Marvellesures. We are committed to providing you with a delightful shopping experience and assisting you in finding the ideal products for your outdoor adventures. If you need support with a product or have specific inquiries, simply fill out the form on our website, and we will promptly address your needs. Welcome to Marvellesures, and we eagerly look forward to serving you! Best regards, Marvellesures Customer Support Team Contact Information: Phone: (843) 459 7956 Email: info@marvellesures.com Website: www.Marvellesures.com


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

92 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 1 av 5 stjärnor

Lied and said they had a fireplace in…

Lied and said they had a fireplace in stock and after 10 day admitted they didn’t. Put my project way behind schedule.

7 april 2026
Logotyp för Marvellesures LLC

Svar från Marvellesures LLC

Edward, we’re sorry you felt compelled to label us dishonest. In reality, your order was picked, packed, and collected by the shipping company. We were in the process of generating your tracking number two days ago. However, you resorted to threats of cancelling via your bank and used unacceptable language toward our team. We do not tolerate abusive conduct. Thus, we determined that the best course of action was to cancel your order and provide a full refund.

Betygsatt 1 av 5 stjärnor

No Customer Service

I ordered a BBQ grille from their website. I received a confirmation. The next day I received an email that simply said that the order was cancelled - no reason given. I called the company and found out that they no longer carry the grille. Fine. I also received an email that said a refund was issued to my AMEX card. It was not. I have called and sent email requesting the refund and/or a call back. Nothing. So once this company gets your money, you are no longer a priority. I now have to notify AMEX to stop payment to Marvellesures.

3 april 2026
Logotyp för Marvellesures LLC

Svar från Marvellesures LLC

Good morning, Mark. We’re very sorry you felt the need to leave a one-star review, and we sincerely apologize for the discontinued barbecue. While we did have units, they were damaged and we didn’t want to deliver faulty equipment. Your order was canceled, not refunded, because no payment ever left your account. In cases like yours, we never captured the funds—your bank simply had an authorization. The money remained in your account the whole time. If you check with your bank or card provider, you’ll see it’s there. When we identify discontinued stock, no funds are taken. You were a gentleman on the phone and understood the situation, so we hope this clarifies everything. The money never left—just confirm with your bank. If you need any further assistance, we’re here.

Betygsatt 1 av 5 stjärnor

Offering a more expensive alternative

I was initially hesitant to order from Marvellesures after reading several negative reviews, but I decided to give them a chance. Unfortunately, my experience reflected exactly what I was concerned about.

After placing my order, I was informed that the grill I purchased had been discontinued. Instead of honoring the original purchase or offering an equivalent replacement at the same price, I was offered an alternative model for $1,999 — significantly higher than the original $1,549 price I had agreed to pay.

This situation was frustrating and disappointing, especially since the product appeared available at the time of purchase. The experience felt misleading and poorly handled from a customer service standpoint.

I would recommend confirming product availability before ordering and being cautious when purchasing from this company.

26 mars 2026
Logotyp för Marvellesures LLC

Svar från Marvellesures LLC

Hi Victor,

We’re very sorry for the inconvenience you faced. As soon as we received your order, we carefully checked availability. Unfortunately, the model you purchased had just been discontinued, and we had sold the last units shortly before.

We know communication is critical, so we contacted you right away, offering an upgraded model. We understand the price difference was frustrating, and since it wasn’t acceptable to you, we refunded you in full.

We’re sorry you felt the need to leave us a 1-star review. We do understand that previous 1-star reviews we’ve received were from similar situations. In each case, we’ve tried to offer solutions, and when that wasn’t agreeable, we refunded promptly.

Thank you again for your feedback and for giving us a try. We’re always striving to improve.

Betygsatt 5 av 5 stjärnor

This had no trouble accepting my…

This had no trouble accepting my deposit. The problem began once I tried to take my winnings out. My withdrawal keeps getting delayed without a clear reason. It has now been pending far longer than expected.

9 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had a really great experience with…

I had a really great experience with Marvellesures LLC. The service was professional and everything was handled very smoothly. Their team was responsive and helpful throughout the process. I truly appreciate their support and would definitely recommend them to anyone looking for reliable service.

8 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’m extremely happy with the premium…

I’m extremely happy with the premium barbecue grill I purchased from Marvellesures. The high-end Napoleon model really stands out, with its sturdy build, stylish stainless-steel finish, and thoughtful design features. It performs far better than many grills I’ve seen in large retail stores and has truly taken our backyard cookouts to another level, making them more enjoyable and memorable. 🔥

7 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I recently bought a Napoleon outdoor…

I recently bought a Napoleon outdoor fireplace from Marvellesures and it’s been the highlight of our chilly evenings The flame looks incredible, the unit feels solid and well-built, and it makes evenings outdoors so much more enjoyable

25 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My wheel-in pizza oven was delivered in…

My wheel-in pizza oven was delivered in perfect condition, and after just a few uses I can confidently say it’s worth every penny The accessories included make cooking fun and creative I’ve already made pizzas, roasted veggies, flatbreads, and more

12 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I bought a set of luxury outdoor dining…

I bought a set of luxury outdoor dining chairs and a table from this store and I’m genuinely blown away by the craftsmanship The cushions are comfortable, the materials feel weather-resistant, and even after rainstorms they look like new Couldn’t ask for more

11 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The outdoor kitchen island I installed…

The outdoor kitchen island I installed from Marvellesures has completely elevated our backyard space Delivery was smooth, all parts were included, and the customer support team helped with assembly tips thank you for making an intimidating project feel manageable.

23 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Purchased a Twin Eagles 18" Griddle…

Update 2/10/2026 - I raised my review to 5 stars as Marvellesures was able to work out the issue with the manufacturer and is replacing the griddle. Once I was able to communicate directly with Marvellesiures (Max was the contact) he was extremely responsive and followed up on the items quickly. Thank you for resolving this issue and I would purchase from Marvel Leisures again.

Update 1/6/2026 - I raised my review to 3 stars at Marvellessures did respond to me after the 1 star review and is offering to assist, so I need to send them pictures. Will update again once we get a resolution but wanted all to know that I did get a response back with asking for pictures so they could work with the manufacturers. DMM. Origional review - Purchased a Twin Eagles 18" Griddle plate on July 3rd of this year and upon using it several times, the plate is now warping and twisting dramatically when placing hamburger balls on it. I sent an email to Marvellesures 9 days ago about the issue and to date, there has been no response from them. Leaving a 1 star review in the hope that I can change it when they respond (if they ever do) as I just sent a second email to them. So far, not responding to a customer with an issue on a product that was close to $1000 is not the level of service that I would expect, so as it stands today, I would not do business with Marvellesures as they appear to have no follow-up with customer inquiries.

14 december 2025
Omdöme utan inbjudan
Logotyp för Marvellesures LLC

Svar från Marvellesures LLC

Good morning Dale,

We are sorry to hear that you felt compelled to leave us a one-star review.

We did receive your email on 16 December, and your warranty claim is currently being reviewed. We will provide you with an update shortly.

We also received your second email on 25 December (Christmas Day). Please note that due to the Christmas holiday period, our warranty department was closed and will reopen on 5 January.

Rest assured, once the department reopens, we will prioritise your case and provide a full and prompt resolution to your warranty enquiry.

Thank you for your patience and understanding.

Betygsatt 1 av 5 stjärnor

Estate log rack

The wring product arrived. I ordered the estate size log rack and received the much small standard size. I sent an email for contact. No reply. Please help get me the product I ordered and paid for. John

12 december 2025
Logotyp för Marvellesures LLC

Svar från Marvellesures LLC

Good afternoon John,

Thank you for your message.

We are currently working on your enquiry and would like to sincerely apologise that you felt the need to leave a one-star review due to the response time. We did receive your email on Sunday, and your request is actively being reviewed.

As Christmas Day approaches, we are experiencing a significantly higher volume of emails than usual. That said, please rest assured that we are giving your enquiry our full attention and will provide you with an update as soon as possible.

Thank you for your patience and understanding.

Betygsatt 1 av 5 stjärnor

RESTOCK FEE ON THEIR MISTAKE

called max very unhelpful sent me wrong cooking grids for grill and charging restock fee and shipping for his mistake NEVER AGAIN
BEWARE THIS SITE DONT BUY
RUDE COMPANY NEVER BUY HERE
AFTERMARKET CRAP GET ORIGINALS SAME PRICE

13 oktober 2025
Logotyp för Marvellesures LLC

Svar från Marvellesures LLC

Good morning Mary Mazzone,

We’re very sorry to hear that you’re unhappy with your purchase. Please note that we sent the exact item that was ordered — the product wasn’t sent in error. However, since we haven’t yet received your BBQ grill model number, we completely understand that the item may not fit as expected.

We’d be more than happy to exchange it for the correct one. Our team will be in touch shortly to confirm your BBQ grill model so we can arrange the exchange right away and ensure you receive the right item as quickly as possible.

Betygsatt 1 av 5 stjärnor

PO#1868

PO#1868. According to the email I was supposed to receive this in 5-15 business days. I ordered this Sept 18! I emailed them 2 times about a tracking number without response! 10/5/2025

23 september 2025
Logotyp för Marvellesures LLC

Svar från Marvellesures LLC

Good afternoon Shawn,

We’re very sorry to see that you felt the need to leave us a 1-star review. We completely understand your frustration and sincerely apologise for any inconvenience caused.

We did receive your email requesting an update on your delivery on Friday, 3rd October at 10:58 PM, which unfortunately was outside of our working hours. However, we are now actively following up on your request and will provide you with an update on your weather cover delivery as soon as possible today.

Please allow us a short time to contact the shipping company — we will make sure to get back to you promptly with accurate tracking information.

Thank you for your patience and understanding.

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