Marston's Omdömen 

We booked a birthday gathering for 25 family members for my mum's 90th birthday at the Fynnon Wen Thornhill, Cardiff. we handed in a pre booked menu for everyone's choice of meal so everyone knew what they wanted on the night, no problem at all.
Michelle and Mason looked after us all so very well, from the time we arrived until the time we left, they are so friendly and happy in their job and couldn't do enough for us, the food came out fast and hot, everyone enjoyed the food cooked by chefs Ieuan and Darent, cooked to perfection, there were no complaints at all. Thanks to all the wonderful staff , warm friendly and welcoming , we all enjoyed the evening and especially mum. We'll be back very soon xx

Took a genuinely good menu item, the chicken sandwich with the hot honey dressing, and replaced it with something only a drunk person would order from KFC after leaving the pub (chicken, bacon, cheese, a hash brown, bbq sauce AND chicken gravy? Seriously?). And the chicken breast wasn't 'Southern fried', it was breaded. The buttermilk chicken from the former sandwich is literally the definition of 'Southern fried'. Whoever decided to put that mess on the menu needs sacking. Definitely not the kind of food I go to a restaurant for,especially at their prices.

The staff at Flying Childers were, as always, amazing and did their best to recreate my favourite when I saw the menu had changed. This was a pub we went to regularly, but since the menu change there's nothing to look forward to anymore. I can get a cheeseburger or fish & chips anywhere.

My wife and I visited for the curry night special which includes a drink, but this pub doesn't sell Strongbow and refused to substitute another cider to be included in the deal, instead you can buy Inches but pay full price. Also, they don't understand what is a cask ale. I found the staff poorly trained and argumentative. The food was OK.

What an extremely poor experience at this Marstons restaurant
The wait for my order was excessive, I had to ask for my table to be cleaned from the previous customer and now to the food quality.
All items were cremated, the burger I ordered was a black wafer, and the portion of extra bacon (£1.50) was not even a complete rasher, the utter cheek to advertise this as a portion.
I thought that there appeared to be no leader in this establishment and everything lacked expertise.
This restaurant and bar needs a visit from head office to witness this for the company so that the failings can be corrected.
Richard Clarke

Mary Dillwyn Swansea. The female manager there had zero people skills, was rude and aggressive. We have been regulars there since it opened but will not be returning while she still works there. How someone gave that woman a job is unbelievable, but to make her manager is insanity, they’ll have no customers left if she stays there much longer. To be aggressive and rude to a pensioner is shocking!

Went to the watermill in ogmore by sea,Bridgend,had a great meal,the staff were very helpful and friendly,especially Will,will definitely be going back

Visited the Ty-Mawr today. Saturday 14th June. Bar maid little slip of a girl. Dark hair, think she said her name was Trudy. Not sure as they don't wear name badges. Very pleasant, chatty took my order. Said I'm in good hands as her Son is the Chef, Mark I'm sure she said his name was. I don't normally order a steak in places I haven't been to, but thought on her recommendation I did. Wow did they not Disappoint. Best I've had in a regular pub in I can't remember. Perfect medium Rare. Would highly recommend the Ty-Mawr.

We visited the Fisherman’s Cot at Bickleigh for an anniversary lunch today. We waited an hour for our starter which was a prawn cocktail. This looked like it had been thrown on the plate! Another 45 minutes later we received our main course which was bog standard…. my husband’s mixed grill was very poor. We paid our bill and went to Bickleigh Mill for our dessert as we’d had enough of staring at walls waiting!
We won’t be visiting again.

The venue (The Flying Shuttle in Haverhill Suffolk) was well presented, clean and tidy and I enjoyed the layout and decor. The food was nice we had the vegetarian Sunday roast, it was good portion sizes, good value for money in my opinion. The staff are friendly and made the experience pleasurable. We also enjoyed it was a quiet, and relaxed environment without loads of kids running about, and drunk adults shouting and screaming at the football etc. I much prefer these destination pubs to town pubs. Thank you Marstons.

shit haha no joke only ordered some chips and chicken strips with me pint. Took an hour to come and was cold.

Wagon and horses wombourne dirty tables and shit.

Over £6.00 for a gluten free Peroni. Only had it as they didn't have alcohol zero. 1 small.bottle...joke.

Service for food was awful. We waited more than 40 minutes for dessert. Mine came out with the ice cream looking like cream where it had sat and melted on the side. They exchanged it but the melt in the middle pud had previously melted and reset. Really disappointing as the main course was very nice.
Overall very slack. Tuesday afternoon pub was completly empty so didn't understand the lengthy wait. Avoid more so when they are busy I dread to think !! Bear inn Street Somerset

We had a great experience at The Skymaster Warrington. It was one of the best carverys we have ever had. David made our experience even better, he could not do enough for us and he is definitely in the right job. He is so good with the public! We will definitely be back. A big Thankyou. ⭐️

My husband and I visited you pub the Pennyfarthing last night 24th April and the food and service exceptional the steak we had was melt in the mouth, the best since visiting the USA. The food and service was brilliant all round.

Just visited the Foley Arms, first time for a while, used to be a regular there.
This brewery are clearly taking the piss, £5.65 for a pint of San Miguel!
That's a whole £1.25 dearer than the Cat & Fiddle just over a mile away.
Not only is the Cat a better establishment you don't have to have a 4 wheel drive off road vehicle to navigate the car park such are the pot holes in it!
Marstons summed up, rip off prices zero for service and up keep of their establishments. Vote with your feet and go elsewhere.

Absolutely Shit
The Flying Shuttle in Haverhill
Don’t bother
Food 🤮
Service 🤑
Staff 🤢
The Marston’s Company and their customer service/ support
Are a JOKE
PLEASE DO NOT WASTE YOUR MONEY OR TIME

We had never been here before, but expected it to be the same style as other well known chains, we were not disappointed, the menu was virtually identical, and prices too.

The place was virtually empty on arrival at lunch time, with very few cars in the car park, some likely to be staff, the table we were sat at was very sticky, using too much cleaning chemical and not washing it off properly causes that, my phone actually stuck to the table.

There was a sign on the bar saying food would be 45 minutes, which considering there was hardly anyone in there, was a surprise, however it was not 45 minutes before the food appeared, but it was not far short. The food it's self was not bad, my steak was well undercooked for a medium, it was charred on the outside and that was it, raw in the middle, I ate around the edges and my better half ate the rest, they are a skip, and will eat anything.

The rest of the food was ok, no other issues there, we ordered two bottles of still water and were given glasses that I would be embarrassed to give to anyone, they were filthy and badly scored in the dishwasher, and yes they were not polished after they come out, as I polished both with one of the tiniest serviettes I have ever had, and they got rid of a lot of the marks on the glasses.

The place seemed to be clean and tidy, but the same could not be said for the outside, it was overgrown, the grass had not been cut in ages, signage advertising the Easter menu, or what ever it was advertising was on the ground behind a hedge so no one could see it.

Overall it was not bad, but bad enough to not go there again, we did not appreciate being accosted by staff half way through the meal issuing us with a card to leave a review, we came for a quiet lunch, apart from the kid crying and screaming for a short period it was quiet as there was hardly anyone in there, and to be honest I can see why. The service staff were prompt and efficient, as were the bar staff, no issues there.

But the outside gives a very bad impression of the place, and considering it is on one of the busiest roundabouts in Boston, near to some huge supermarkets and retails parks, you would assume it would be busier. Staff need to trained on how to clean tables properly, just squirting the spray and wiping without washing it down afterwards, it leaves the tables sticky, and I DO know what I am talking about, having run two restaurants myself in the past before retirement.

Visited the lamb & Flag in Abergavenny we had pre booked When we got there at 4 on a Sunday We were told that there was an hour wait They had run out of certain items and replaced one of the veg without telling us that this was going to happen Place was quite untidy menus & food on the floor! A far cry from a visit we had there a few years ago. There was a man vaping...Yes vaping on the table opposite! Staff were pleasant & apologetic re the wait & food. Def wont be going again Did not enjoy the food either. Actually the portion..very small portion of chips was quite nice

Part of 10. Our meals booked in advance. Firstly booked for 5pm. After a delay with our table which was sorted. It seemed another customer was late therefore pushing us to a temporary table. All our party was reseated.our food actually arrived at 6.30pm. Whilst the steaks were nice I can't say the same about the roast lunches.
Hard uncooked carrots. No mash on some plates.red shredded cabbage swimming in apple/vinegar tainted other food at first thought was pickled beetroot. Uncooked roast potatoes raw. A plate of beef roast had another type of meat - originally thought pork but turned out to be turkey. I advised the manager of problem with the roast meals. Her attitude was defensive and rude. Said she come to our table 10 times no one complained. She did NOT visit the table. The waitress asked the people @ top of table who had steak how was meal definitely NOT everyone @ table. The manager equipped no food left on plates - as the meat was put in a plastic tub for our dog the rest was scrapped onto one plate. After I informed the manager people who had roast were not happy she immediately went to the table and basically had a stand up row @ two members who tried to explain. Her attitude was very rude saying over 40 lunches no one complained. Quite frankly I don't care who had or hadn't complained. WE were complaining and she was not even apologetic or asked how could we resolve issue. I paid for two steaks advising the same waitress all paying separately however they were discussing with manager.
As this is my local we have just started going back as there was a period of time food radically went downhill or only deserts available or oven food. For many weeks various excuses so we just didn't go there anymore. After we heard under new management AGAIN thought give it a go. Sadly it's no better. To add to the problem one of our party was still outside so the manager decided to bully him into paying the outstanding bill. NOT impressed you can't make someone to pay for others peoples diabolical food. She had the chance to work something out with our remaining party she chose not to! It's unfair and totally unreasonable telling him he had to pay £75 because SHE would be out of pocket SERIOUSLY. I AM MAKING A FORMAL COMPLAINT about the treatment we received together with the disgusting food.

We have eaten in 2 local Marston pubs this month and were hugely disappointed. On both occasions the food was barely warm when it came to the table.

Visited The Mitre Oak in Hartlebury on February 5th. Whilst my meal was OK, my partner couldn't cut the pastry on her pie.
We complained to the Waiter/Barman and requested a replacement meal.
He took it into the kitchen and after a few minutes told us the Manager would not replace it or offer a refund but we could order another meal at extra cost!
By this time my meal was getting cold as I couldn't really eat while my Partner had no meal.
The Waiter came back and said they could re-heat her inedible meal if we liked!
Not once did the Manager make an appearance.
This is a complete rip off when you pay for the meal when ordered.
Cotacted Marstons head office and an automated message said we would be contacted within 24 hours.
A few days later we heard nothing so phoned again and managed to speak to someone and explained the problem, and was told they would look into the matter and get back to us. One month later still nothing.
An absolute disgrace and a terrible way to run a business!