Mark's Omdömen 205

If I could give no star I would. Completely inflexible with finding customer solution. Have items in stock I need in a pandemic and have blocked them from being ordered on line, local store has stock but won't sell them or even hold them citing pandemic. This is a terrible excuse for bad customer service. Other companies are providing curbside service and finding solution. Let me be clear, at no time did I ask them to break pandemic rules. They simply are inflexible about their ordering system and would not accommodate. They essentially have no curbside service. They have online ordering with a pick up option which is very different. I called head office and they we very clearly uninterested in finding a solution and just said they would make a note to file and call the store manager essentially calling the person that just blew me off.

No customer service in the Mark’s Work Warehouse Sherwood Park store.

I went in today to purchase 2 pairs of Carharts @ $94.99 each for my husband but they did not have the “fit” that we wanted.

After speaking with the cashier to see if she can bring some in for me and telling her 3 times that I could not bring up the item for her to scan because they did not have it in store, she called someone from that department to help me. Apparently the cashier does not have the power or wit to search for a SKU number.

Once she called someone else to help I walked to the back of the store and found someone but she was dressed casually and had NO NAME TAG on. She was holding a box of shoes in one hand and could have been a customer. So I asked her “do you work here?” To which she shrugged at me as if to say “well yeah I’m holding merchandise,” and said “well yeah.” I ignored her rudeness and explained to her what I needed and asked if she can order them in for me. She said that she needs the SKU number or “item” number. At this point I asked her to search the item to which she refused and told me to go online to get the item number. 🤦🏻‍♀️ Excuse me? No effort on her part. 🤬. No offer to phone another store; no customer service or INITIATIVE. Like hey let’s think outside the box on this one and maybe look it up online FOR the customer.

Clearly management is lacking in the training department of their staff.

I walked out and on my way the cashier asked if I got any help. I told her that the other person was no help and that their “service” was ridiculous.

I tried calling the main customer service line and there is a message saying that they were experiencing “technical difficulties.”

I will take my $200 purchase elsewhere and will not step foot in that store again.

If there was a 0 stars it would have gotten it, I ordered five items of thier “in stock” items on a Saturday, got emails confirming purchase processing for each individual item on Sunday and awaited a pickup email, I had to call on Monday around four (closes at 5) to ask how long a curb side pickup took if the items were there, I was then told ten to fifteen minutes, then was asked to call the next day as I guess an hour wouldn’t accomplish your 15 minute estimated time... proceeded to call the next morning to be told the items are on the way to the store... so also not in stock...(might wanna have someone start doing stock checks for the website since it’s all you can use during COVID) proceeded to call again today which is Wednesday to be told that four of my five “in stock” items arrived yesterday, I told them I may as well wait to get all five instead of wasting more money and time on them with gas and two drives, just an extreme headache for in stock curb side pickup from new liskeard marks work wearhouse, will never do that again, I advise people not to shop their unless your getting it mailed to you or your going in the store, knowing you’ll have a wait time for what you paid for or knowing what’s actually “in stock” for the money your paying

Today I went to online Marks to take advantage of sale. However when I went to pay for my items it would not come up. So I called online support and the main store in Huntsville. A total waste of an hour as no help from anyone. The online rep was so negative and could not assist in anyway. He claimed it was my fault and there were no problems with the current online system!! So frustrating

I will never buy footwear online again. Mine came with a security device that was almost impossible to get off. They advised I go into the store to get them to remove it. This defeats the purpose of online shopping

I ordered some shoes online, then wanted to cancel before they arrived. I was informed (very nicely, by the way) that I had to drive to the store to pick up the shoes and then return them. I could not cancel online. The result is a 12 kilometer return trip and an hour of my time wasted.

They dont answer emails and they dont have a number. I want to return something and iam getting no where. Bad service and i will never order from them again

Poor online delivery options. I live 30ish Km outside Edmonton, so I decided to order online to avoid going into the store/social distance and all that. The problem is they shipped the order with Loomis who is well known to not deliver outside of major cities. So instead of just going in and getting the items, I had to drive >80Km past multiple stores to the nearest Loomis depot, spend over 15min standing outside in the rain waiting for them to find my package. Why hire a delivery company that they know will not deliver and actually take my items 50Km further away from me. Never again.

I spent over $50 and was given a hand sanitizer as a gift, when I got home, I realized that I was charged for the item. I would not recommend shopping at Mark's.

Horrible...don't order online. Website says shipped in 2-4 days. I ordered on Feb 14, charged my credit card. Never received anything to say confirmation, or shipped. I have called 3 times and was finally given a tracking number. However, they never mentioned that my order is in 2 packages. Finally received one package on feb 27, still waiting on the other. Have to call in the morning and try to find the order. Had I have known this is how they operate, I would have just drove to the store....

Ordered online, picked option to use Paypal. After completing checkout no confirmation from Mark's but normal email from Paypal. Tried to contact Mark's to check if order went through. 3 emails. 3 different custome service agents. A day between each email. In short:"....it happens when using paypal, you shouldn't get charged after 5 days of inactivity...".
Decided to give it another try - online, followed steps for checkout, chose paypal again - "page does not exist" was next page I ended up on. With everything that is going on with Covid lockdowns, it is not surprise that businesses like Mark's are losing to Amazon. Shame.

Ordered an online gift card to be delivered to my brother on Christmas Day. It’s February now and still have not received it. Called & emailed numerous times with empty promises someone will contact me. I’ve yet to receive a call or email. Honestly the worst experience ever. Oh but they withdrew my $100 no problem in December. Will never shop here again. Disgusting

Ordered a month ago (Dec28). Didnt get tracking info and i never recieved my package but got an email saying it was delivered (Jan7). Had to personally track down and pick up my package that was still missing part of it (Jan 10). Emailed customer service FOUR times and keep getting automated order numbers but no response from a person within the past 2 weeks. Honestly just tring to find my missing item but at this point its more work than its worth. (Jan 28) Still waiting for a response from Marks "customer service"

I had to order on line. I could not have the store put away the item, and tap by payment. Self serve but no discount for it. I ordered shoes, after an hour maze, but at the end pressed completed, and nothing happened. So I don't know if it went through or not. So maybe my son will get his much needed work shoes, or maybe I will have to start all over again. Great products, lousy customer service for older shoppers, or anyone without computer skills or a credit card. Couldn't even call in my order. Totally inflexible system!

Ordered online 2 months ago. Never arrived. 3 email, 3 calls and every time I get some "case numbers" but still no other action and no refund.
NEVER ORDER ONLINE!

This rating is only for an employee at Mark's Oakville location for the exceptional customer service she delivered. Due to a fault at another Mark's store, where they forgot to take off the electronic tag from my shoes I was unable to use the product and it kept beeping at every store I entered. I realized this only after coming home and had to step out again to a Mark's location to get this taken off. Only Mark's in Oakville was open for in-store shopping due to restrictions elsewhere. I drove from North York to Oakville at 7 pm and after all the struggle, the employee named Preeta helped me out like NO OTHER. She deserves a recognition as she went above and beyond her job role. She didn't have the "unique" tool to cut the tag in store but she found a way to cut it through a sharp scissor just to help me out. She injured her finger too because the tool was sharp but she did not give up. She kept on working on it until the tag was taken off and I was satisfied. Whoever is reading this, please choose this location and look for Preeta. She is one of the BEST customer service personnel I have ever come across in my life!

sneaky website:
"Want to pick-up your order today? Select store with item in stock."
and I did... after I paid I received an email informing me that the item will be shipped in 4-8 business days.

Still waiting for 4 days now. Way to go!

I purchased an item online, went to exchange it and was told it's a non essential item, it was essential enough to buy from them however, the rude manager or whatever she thought she was would not help at all. It's unfortunate that she doesn't realize that she is not essential as well. Wake up world or you're going to lose everything.

If there was a way to rate zero stars I would. Marks has the WORST customer service out there.
I purchased two items for my husband for Christmas and of course with the lockdown I can’t get into store to do the exchange or return for another size.
I just wanted to exchange for a smaller size so my husband could wear his clothing. But they could not help me over the phone, apparently until stores are open again they refuse to do the exchange or return. So I am left with a useless item for who knows how long.
Worst customer service out there!
I strongly advise against buying anything online or in store from Mark’s as if there are any issues you will be left with no options.