READ BELOW Before You Send Anything to Fulfilled by Walmart WFS. They will lose your products and NOT reimburse
I sent my first 5 cartons (60 pcs) to Walmart WFS (Fulfilled by Walmart) using their partner carrier, FedEx. They received 4, and 1 of them was still in FedEx possession after more than a month.
I called FedEx, and they said that the box was most likely lost and that they couldn't reimburse me because it was sent using Walmart's account, not mine. So I would have to contact Walmart to get a reimbursement, and they should forward that to me.
I opened a dispute with Walmart, provided all the documents they requested, and they said they were sure they received these products and that it may be a technical error that they would investigate it. After they concluded their investigation, they came back and said they couldn't reimburse me as this shipment was received in full. They even updated their WFS platform to show that all 60 pcs were received.
BUT, when I clicked on Track Shipment in the WFS platform, I noticed that box was still not received. So they updated just the first stage of their workflow to trick me into thinking this was received. But they couldn't update the Track Shipment page because that was pulling information from Fedex's site. And lo and behold, the box was not delivered.
I called FedEx again, and they confirmed that this wasn't delivered. I checked my received inventory in Walmart to see if this was really a technical glitch, and it showed it wasn't delivered either.
When I confronted Walmart about this and about what they did to trick me into thinking my shipment was received in full, here's what they answered before closing the case without the possibility of reopening:
Hello
Please send all legal actions against Walmart to [link removed].
CT Corp is Walmart’s registered agent for service. All subpoenas, complaints or other legal processes should be sent to CT Corp for processing.
Thank you,
Tatiana
Walmart Partner Support
They know that small sellers will never have the budget to go against them in legal action, and they are profiting big time from this. Can you imagine how many sellers like me are in the same situation?
As you can see, Walmart copied the FBA model but somehow managed to lower the standard FBA had when it first launched.
One other thing to consider with WFS (Fulfilled by Walmart) is that they will assign you fulfillment centers at the other side of the country. My warehouse was in California, and they assigned me a fulfillment center in Lebanon, TN. That adds about $1.5 to the product cost.
27 juli 2023
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